December 2012/January 2013 - Low Resolution - PAWPRINT ...

SOFTWARE FOR DESIGNERS & MANUFACTURERS
Professional quotes provide clarity for Fletcher Joinery
BROTHERS Peter and John
Fletcher started their joinery
manufacturing business 28
years ago, taking over from
their father’s joinery business
operating since 1947.
Manufacturing mostly “one off”
bespoke design windows, doors,
cabinets and the occasional staircase
in the small village of Darlington,
County Durham, they
have a compact, but well stocked
2,500 ft 2 workshop. Peter Fletcher
is the main customer contact for
the business responsible for all
customer enquiries, providing accurate
site measurements, quoting
and ordering materials. In
addition they employ five experienced
full time joiners: three in the
workshop and two fitting on site
plus an apprentice. Peter’s job has
been made easier since the integration
of Joinerysoft’s Joinery
Management Software (JMS) six
years ago.
Utilising the software for pricing,
and providing professional
drawings and printouts has meant
that Fletcher Joinery has maintained
a good reputation during
difficult times, relying upon recommendations
and repeat business
for work. Keeping up with the
times, the company also maintains
a modern website allowing it to
present a professional image and
effective company brochure to
web customers 24/7.
Describing himself as computer
illiterate, Peter has still found JMS
easy to use, saying, “JMS is clearly
designed for joiners like myself
and the fact that a time served
joiner came to install and train me
was a big help too.”
Customers often comment
upon the professional information
received, and Peter says, “The true
scale pictures of each individual
item make a huge difference
when quoting, as often customers
don’t know what they require or
have even asked for. Showing
them a picture clearly laid out with
all sizes, timber, fittings and glass
ordered ensures there is no confusion
later.”
Even complicated orders with
numerous windows and doors are
easy to price now, with timber
type changed at the click of a button,
instantly providing a new
price. Section sizes can also be
amended just by double clicking
the relevant component making
changes to an order a simple matter
without having to start from
scratch. Peter adds, “At least 50%
of my time has been saved in
quoting alone. I am now able to
return to the workshop occasionally
and keep them on their toes
too.”
Turnaround of work through
the workshop has also improved
as a result of JMS. Peter explains,
“Jobs used to sit around for up to
10 days once completed waiting
for glass to arrive and be fitted.
Now with JMS I can print out the
glazing report as soon as the order
has been confirmed, which not
only documents the glass size but
also provides glazing diagrams for
duplex bars, etc. Jobs are now
completed 20% faster, which
means that orders can be delivered
and invoiced far quicker, further
improving our profitability
and credibility.”
Welcoming the regular updates
to the software, one of the updates
used frequently by Fletcher
Joinery is the Automatic U-Value
Calculator. Helping the company
to comply with regulations to provide
U-Values for all external windows
and doors, JMS also provides
documentary evidence of compliance
through the production of
professional U-Value Certificates
that can be presented to clients.
Peter adds, “Providing certificates
of compliance for customers improves
our professional service
and creates the right impression. I
am constantly checking to see if
new updates have been released
and value the improvements to
the software I’ve seen over the
past six years.”
Peter concludes, “I am very
happy with JMS and have been for
many years. I bought the software
because it is versatile enough for
our bespoke joinery, providing detailed
diagrams and an effective
method of presenting joinery
items in a professional manner.
JMS still saves us a significant
amount of time both in the workshop
and in the office and the professional
approach has won us
work.”
Fletcher Joinery
Tel 01325 357347
info@fletcherjoinery.co.uk
www.fletcherjoinery.co.uk
Joinerysoft Ltd
Tel 01608 643302
enquiries@joinerysoft.com
www.joinerysoft.com
Panel, Wood & Solid Surface December 2012/January 2013 Page 11