Policing UK 2013 - Police Federation

THE POLICE REFORM PROGRAMME
A wide-ranging
partnership
Jacqui Cheer is Temporary Chief
Constable of Cleveland Police
Editor’s introduction
The Cleveland-Steria partnership described in this article was an important test of the
extent of private sector involvement in the police service.
In contrast to previous models of private sector contracting, which had largely
been confined to individual local contracts for service provision or national contracts
for ICT, the Cleveland-Steria contract moved Cleveland police closer to an outsourced
service model.
As the article suggests, there were several motivations for the approach: an urgent
need to find savings; a search for improvement in key services; attracting investment
into upgrading ICT systems.
Neither the Cleveland model nor the Lincolnshire partnership with G4S described
on page 34 provide a blueprint for the rest of the country, because each force has
their own particular circumstances.
However, there are undoubtedly lessons from both which need to be absorbed
properly as other forces consider partnerships with the private sector.
On 1 October 2010, Cleveland
Police Authority entered into a
ten year, £175 million contract
with Steria, a first in UK policing to
transform technology and deliver a wide
range of services. Initially these included
information communications technology
(ICT), human resources, payroll, finance,
procurement, fleet management,
estates, training, duty management,
administration, local enquiry desks,
criminal justice and the operational
control room.
In une 2011, further services were
transferred, including the centralised
crime management unit and resilience
and operational planning.
In the financial year 2011-2012 the
contract has delivered approximately
6.6m savings from the revenue budget.
Further savings are anticipated over the
coming years.
Around 500 police staff transferred
across to Steria from the employment
of the police authority under TUPE
(Transfer of Undertakings (Protection of
Employment) egulations).
The start of the contract saw almost
50 projects, mainly combining ICT
and business process change, set to be
delivered to the force and authority to
enhance customer satisfaction, increase
efficiency and reduce bureaucracy.
Most notably, these include the
introduction of Steria STOM
Command and Control and IIUKA,
the introduction of an electronic case
management system through Niche Case
and Custody and IIS, enhancements
to the force’s mobile device CUPID
(Cleveland Universal Police Information
Device), the introduction of Oracle Self-
Service and upgrades to Windows and
SharePoint.
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