protocol for fully functioning information & assistance - Western ...
protocol for fully functioning information & assistance - Western ...
protocol for fully functioning information & assistance - Western ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Table of Contents<br />
ADRN Protocol Series .................................................................................................................................... 3<br />
ADRN Partnership ......................................................................................................................................... 4<br />
Philosophy of the ADRN ................................................................................................................................ 4<br />
Service Operations ........................................................................................................................................ 4<br />
What is In<strong>for</strong>mation and Assistance? ........................................................................................................... 5<br />
Establishing Rapport ................................................................................................................................. 6<br />
Gathering In<strong>for</strong>mation (Discovery) ........................................................................................................... 6<br />
Selecting Providers .................................................................................................................................. 12<br />
Making Seamless Referrals ..................................................................................................................... 13<br />
Following-up ........................................................................................................................................... 14<br />
Advocacy and System Change ................................................................................................................ 16<br />
Qualities of the In<strong>for</strong>mation & Assistance Specialist .................................................................................. 17<br />
Capacity Building of In<strong>for</strong>mation & Assistance Specialists ......................................................................... 18<br />
Marketing, Outreach, and Public Education ............................................................................................... 20<br />
2
Change language