protocol for fully functioning information & assistance - Western ...

ADRN Partnership
Information and Assistance is a core service of the Aging and Disability Resource Network
(ADRN) provided by the Aging and Disability Resource Centers. Staff participate in collective
program development, training and marketing as appropriate. A representative of each ADRC
participates in regular meetings for coordination of efforts and ongoing program development
and improvement.
Philosophy of the ADRN
There are several general principles followed by the ADRN staff:
• Older persons and adults with disabilities are the focus of our services. Their needs, values
and preferences are primary.
• We strive to empower our consumers by balancing encouragement to use their own skills,
abilities, and natural supports to manage formal and informal resources effectively with
helping them access long term services, supports, and public benefits.
• We are an objective, reliable, and neutral source of information on our five county region’s
services and benefits for older adults and adults with disabilities.
• We collect, house, and disseminate service information according to our
Inclusion/Exclusion and Conflict of Interest Policies.
• We are non-sectarian and non-partisan in our approach.
• We are sensitive to special populations and adults with disabilities. We make all efforts to
use specialized services and/or assistive technology (e.g. TTY, Interpreters, etc.) for our
consumers as appropriate.
Service Operations
The ADRCs while providing Information and Assistance (I&A):
• Follow a similar call structure to ensure appropriate and consistent I&A service, typically:
establishing rapport, gathering information (discovery), exploring options (education and
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