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Controlling fraud in the public sector - PricewaterhouseCoopers

Controlling fraud in the public sector - PricewaterhouseCoopers

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Conclusion<br />

Our statistics <strong>in</strong>dicate that <strong>the</strong> <strong>public</strong> <strong>sector</strong><br />

is trail<strong>in</strong>g <strong>the</strong> private <strong>sector</strong> <strong>in</strong> <strong>the</strong> number<br />

of <strong>fraud</strong>s detected by <strong>in</strong>ternal audit or<br />

risk management. Our experience <strong>in</strong> <strong>the</strong><br />

private <strong>sector</strong> has shown that effective use of<br />

certa<strong>in</strong> tools, such as transactional analytics<br />

and whistle-blow<strong>in</strong>g programs, can be an<br />

important part of <strong>the</strong> fight aga<strong>in</strong>st <strong>fraud</strong>.<br />

For example, <strong>in</strong>vest<strong>in</strong>g <strong>in</strong> IT techniques<br />

such as data analytics, and conduct<strong>in</strong>g a<br />

comprehensive <strong>fraud</strong> risk assessment of your<br />

operations will be of benefit. Responsibility for<br />

prevent<strong>in</strong>g, detect<strong>in</strong>g and respond<strong>in</strong>g to <strong>fraud</strong><br />

lies with all employees <strong>in</strong> <strong>the</strong> organisation,<br />

with<strong>in</strong> <strong>the</strong> context of <strong>the</strong>ir own particular<br />

role, but must be led from <strong>the</strong> top.<br />

We have identified six key action po<strong>in</strong>ts for <strong>the</strong><br />

government <strong>sector</strong>:<br />

1. Ensure <strong>fraud</strong> risk assessments are comprehensive<br />

and not just a ‘tick <strong>the</strong> box’ exercise.<br />

2. Regularly update risk assessments to reflect changes<br />

to <strong>the</strong> bus<strong>in</strong>ess, especially when new programs are<br />

<strong>in</strong>troduced.<br />

3. When risks are identified, implement a comprehensive<br />

<strong>fraud</strong> plan that <strong>in</strong>cludes nom<strong>in</strong>at<strong>in</strong>g a person<br />

responsible for address<strong>in</strong>g <strong>the</strong> risk, implement<strong>in</strong>g<br />

systems to monitor <strong>the</strong> risk, and consider<strong>in</strong>g<br />

alternative controls to mitigate <strong>the</strong> risk.<br />

4. Us<strong>in</strong>g data analytics can greatly assist with <strong>fraud</strong><br />

detection – government agencies should enhance<br />

<strong>the</strong>ir search rout<strong>in</strong>es to correlate suspicious<br />

<strong>in</strong>formation and enable <strong>in</strong>telligent analytics.<br />

5. Staff who manage payments, procurement and<br />

contract<strong>in</strong>g processes should receive <strong>fraud</strong>-specific<br />

tra<strong>in</strong><strong>in</strong>g, as <strong>the</strong> organisation can be protected aga<strong>in</strong>st<br />

many forms of <strong>fraud</strong> through <strong>the</strong>ir diligence.<br />

6. CEOs and lead executives should become visible <strong>in</strong><br />

<strong>the</strong>ir leadership of <strong>fraud</strong> control strategy to set <strong>the</strong><br />

right tone from <strong>the</strong> top.<br />

Our experience <strong>in</strong> <strong>the</strong><br />

private <strong>sector</strong> has shown<br />

that effective use of<br />

certa<strong>in</strong> tools, such as<br />

transactional analytics<br />

and whistle-blow<strong>in</strong>g<br />

programs, can be an<br />

important part of <strong>the</strong><br />

fight aga<strong>in</strong>st <strong>fraud</strong><br />

20 PwC

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