Q CELLS Product catalogue 2013 PDF-Download
Q CELLS Product catalogue 2013 PDF-Download
Q CELLS Product catalogue 2013 PDF-Download
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SOLAR <strong>CELLS</strong> – SOLAR MODULES – SOLAR SYSTEMS<br />
GLOBAL. LEADING.<br />
SUSTAINABLE.<br />
HANWHA Q <strong>CELLS</strong> PRODUCT PORTFOLIO <strong>2013</strong>
CONTENTS<br />
Hanwha Q <strong>CELLS</strong> – TECHNOLOGY AND QUALITY 4<br />
SOLAR <strong>CELLS</strong><br />
Q6LMXP3-G3 | Monocrystalline solar cell 8<br />
Q6LPT3-G3 | Polycrystalline solar cell 9<br />
SOLAR MODULES<br />
Q.PEAK-G3 | Monocrystalline solar module 10<br />
Q.PEAK BLK-G3 | Monocrystalline solar module 11<br />
Q.PEAK S-G3 | Monocrystalline solar module 12<br />
Q.PRO L | Polycrystalline solar module 13<br />
Q.PRO-G3 | Monocrystalline solar module 14<br />
SOLAR POWER SYSTEMS<br />
Q.FLAT-G3 | Flat-roof system 16<br />
Q.MEGA | Large solar power plants 18<br />
SERVICES 20<br />
2
HANWHA Q <strong>CELLS</strong> GLOBAL PLAYER<br />
MEETS TECHNOLOGY LEADER.<br />
Initial registration test (IEC, UL, MCS, etc.)<br />
Q <strong>CELLS</strong> Yield Security<br />
VDE Quality Tested<br />
Q <strong>CELLS</strong> Quality Programme<br />
Two partners, twice the impact, one goal. With Q <strong>CELLS</strong>, certified quality "Engineered in Germany"<br />
unites with the financially solid, global network of the Hanwha Group, one of the largest groups of<br />
companies in South Korea. For this reason, as the third-largest photovoltaic manufacturer of solar<br />
cells, solar modules and photovoltaic systems, Hanwha Q <strong>CELLS</strong> impresses with state-of-the-art<br />
technology, financial security and a global network – for secure energy supply and a clean future.<br />
<br />
<br />
<br />
<br />
GLOBAL NETWORK, GERMAN QUALITY<br />
The Hanwha Q <strong>CELLS</strong> team represents global technology leadership and German quality.<br />
Q <strong>CELLS</strong>:<br />
• is German engineering from Bitterfeld-Wolfen, Germany.<br />
• emphasises its quality with a 12-year product warranty and a 25-year, linear performance warranty.<br />
• is the only solar module manufacturer to participate successfully in the Quality Tested programme of the German independent<br />
certification institute VDE. For the first time, repeat tests are mandatory.<br />
• operates its own VDE-certified testing laboratory in addition to the largest technology and Module Test Centre in the industry.<br />
• tests its products under extreme climate conditions such as tropical humidity and desert heat.<br />
• is certified in accordance with ISO 9001 (quality), ISO 14001 (environment), ISO 50001 (energy) and OHSAS 18001 (occupational<br />
health and safety).<br />
This guarantees the highest quality of our photovoltaic products – at all times and at every production and application site.<br />
QUALITY WITHOUT COMPROMISES<br />
Q <strong>CELLS</strong> unites four quality programmes in its daily production and in doing so goes far beyond the conventional initial registration<br />
test. For this reason, our products are the best monitored, most secure and most reliable on the market.<br />
1. Initial registration tests: the core is based on the international initial registration, e.g., as per IEC, UL, MCS, JPEG, and Kemco.<br />
They guarantee the electrical and constructional safety of the modules in accordance with international standards.<br />
2. The Q <strong>CELLS</strong> Yield Security has formed part of the warranty for reliable products from Q <strong>CELLS</strong> since 2011. It combines the<br />
guaranteed resistance to potential induced degradation (PID) 1 , with protection against hot-spots and product forgery.<br />
3. The VDE Quality Tested programme adds considerably to the initial registration tests. In addition, with its quarterly repetitions, it<br />
ensures consistent quality and product security at all times.<br />
4. The Q <strong>CELLS</strong> internal Quality Programme checks on a daily basis that all products correspond to Q <strong>CELLS</strong>’ high safety requirements.<br />
In the wet-leakage test, for example, the module is placed in a water bath and subjected to 1,000 V. This makes it possible<br />
to test the module’s insulation reliably. Every module undergoes an electroluminescence test as part of the classification in order<br />
to ensure that only modules which are guaranteed free from defects are delivered.<br />
QUALITY CRITERION IEC 61215, ED. 2<br />
IEC 61730-2, ED. 1<br />
QUALITY TESTS<br />
VDE QUALITY TESTED<br />
Q <strong>CELLS</strong> QUALITY<br />
PROGRAMME<br />
Test frequency Once Every 3 months Every 3 months (serial)<br />
Monthly (pilot)<br />
Number of test modules 11 14 1 palette<br />
Allowed min. performance after test [%] 92 95 95<br />
Damp Heat test [hours] 1000 250 250 + 1500<br />
Thermal Cycling test [cycles] 200 100 100 + 400<br />
Hot-Spot test [hours] 5 5 5<br />
Static load test yes yes yes<br />
Dynamic load test no yes yes<br />
Flash measurement and Hipot test yes yes yes<br />
Wet-Leakage test yes yes yes + 1 % of production<br />
Electroluminescence measurement no yes yes + 100 % of production<br />
Grounding test yes yes yes + 1 module per day<br />
Reverse current test yes yes yes + 1 module per day<br />
PRODUCT REQUIREMENTS (Q <strong>CELLS</strong> YIELD SECURITY)<br />
PID resistance (Anti PID Technology) 1 no no yes<br />
Hot-Spot free (Hot-Spot Protect) no no yes<br />
Traceability (Tra.Q TM ) no no yes<br />
1<br />
APT test conditions: Cells at -1000 V against grounded, with conductive metal foil covered module surface, 25 °C, 168 h (TÜV test conditions)<br />
4 5
WE PAY ATTENTION TO DETAIL.<br />
THE NEW G3 SOLAR MODULES.<br />
Reduced frame edge to avoid moss and<br />
dirt gathering<br />
NEW in G3! Breathable junction box with<br />
optimised design for increased energy<br />
yields and protection against corrosion<br />
High power classes with positive sorting<br />
and high reverse current resistance<br />
NEW in G3! 35 mm high-tech frame<br />
for dynamic and static loads of up<br />
to 5,400 Pa<br />
Extended cable with 1,210 mm for<br />
saving the return cable in a string<br />
NEW in G3! High-quality anti-reflection<br />
technology processed in the sol-gel roller<br />
coating method for homogeneity and<br />
long-term stability.<br />
NEW in G3! Stable silicon connection for<br />
top stability<br />
Q <strong>CELLS</strong> Yield Security<br />
• Anti PID Technology (APT) against<br />
performance losses due to potential<br />
induced degradation<br />
• Hot-Spot Protect against the risk<br />
of module fires<br />
• Tra.Q TM laser tagging against<br />
risk of forgeries<br />
Optimised, even cell distances for<br />
improving performance and avoiding<br />
microfractures<br />
Premium quality back sheet for<br />
permanent seal<br />
NEW in G3! Robust, with MC4-<br />
combinable connectors<br />
Optimally positioned, large drainage<br />
holes to protect against frost damage<br />
6 7
Q6LMXP3-G3<br />
THE MOTOR FOR<br />
HIGH PERFORMANCE AND DESIGN.<br />
Q6LPT3-G3<br />
THE PROVEN STANDARD FOR<br />
POLYCRYSTALLINE SOLAR MODULES.<br />
The new generation of monocrystalline solar<br />
cells Q6LMXP3 has been specially developed<br />
for higher module performance. With its<br />
improved print design and process parameters,<br />
the Q6LMXP3-G3 cell considerably reduces<br />
embedding losses in the module and increases<br />
the long-term stability of the electrical conductors.<br />
The full-square format also guarantees<br />
outstanding module aesthetics.<br />
In addition, the unique Q <strong>CELLS</strong> Yield Security<br />
guarantees long-term reliability as it protects<br />
the Q6LMXP3-G3 cells against potential induced<br />
degradation, hot-spots and forgeries.<br />
TECHNICAL DATA<br />
TYPE<br />
OUTPUT<br />
Monocrystalline solar cell<br />
Up to 4.82 Wp<br />
EFFICIENCY Up to 19.8 %<br />
YOUR BENEFITS<br />
• Lower embedding losses thanks to new cell design.<br />
• More active surface and performance with optimised busbars.<br />
• Increased long-term stability due to to new print design.<br />
• High reliability thanks to Q <strong>CELLS</strong> Yield Security.<br />
• Outstanding aesthetics due to black design.<br />
• High efficiency thanks to pad structure on rear.<br />
• High-quality optics due to detailed optical sorting criteria.<br />
Q6LPT3-G3 is the consistent further development<br />
of our reliable classic. Optimised busbars increase<br />
the active surface of the cells. Together<br />
with the pad structure on the rear, this translates<br />
to improved performance with efficiencies of up<br />
to 18.0%.<br />
In addition, the unique Q <strong>CELLS</strong> Yield Security<br />
guarantees long-term reliability as it protects<br />
the Q6LPT3-G3 cells against potential induced<br />
degradation, hot-spots and forgeries.<br />
TECHNICAL DATA<br />
TYPE Polycrystalline solar cell<br />
OUTPUT Up to 4.38 Wp<br />
EFFICIENCY Up to 18.0 %<br />
YOUR BENEFITS<br />
• High module performance with increased cell efficiency.<br />
• More active surface and performance with optimised busbars.<br />
• High reliability thanks to Q <strong>CELLS</strong> Yield Security.<br />
• High efficiency thanks to pad structure on rear.<br />
• High-quality optics due to detailed optical sorting criteria.<br />
8 MONOCRYSTALLINE SOLAR <strong>CELLS</strong><br />
POLYCRYSTALLINE SOLAR <strong>CELLS</strong> 9
Q.PEAK-G3<br />
HIGH PERFORMANCE AND<br />
RELIABILITY.<br />
Q.PEAK BLK-G3<br />
AESTHETICS AND POWER.<br />
The new Q.PEAK-G3 is the champion among the<br />
monocrystalline solar modules. With a performance<br />
of up to 275 Wp, it is ideal for all<br />
roofs on which a particularly high yield<br />
density is to be attained.<br />
The 3 rd module generation has been optimised<br />
across the board: improved performance yields<br />
thanks to anti-reflection technology and excellent<br />
low-light and temperature behaviour,<br />
higher operating security thanks to breathable<br />
junction box and robust connectors, faster<br />
installation and lower storage costs thanks to<br />
slender design.<br />
APPLICATIONS<br />
Small to medium-sized roof-top systems<br />
TECHNICAL DATA<br />
TYPE<br />
OUTPUT<br />
Monocrystalline 60-cell module<br />
Up to 275 Wp<br />
EFFICIENCY Up to 16.5 %<br />
SORTING<br />
+5 / -0 W<br />
YOUR BENEFITS<br />
• Optimal yields thanks to full-square Q <strong>CELLS</strong> cells and antireflection<br />
technology.<br />
• 98 % nominal power in low-light conditions (200 W/m²).<br />
• High safety thanks to breathable, ammonia-resistant<br />
junction box and robust connectors.<br />
• Tested for wind and snow loads up to 5,400 Pa.<br />
• Up to 31 % reduction in logistics and storage costs thanks to<br />
Black cells, black backsheet, black frame:<br />
Q.PEAK BLK-G3 is the aesthete among the solar<br />
modules. With performance classes of up to<br />
270 Wp, the monocrystalline module combines<br />
power with beauty and integrates perfectly into<br />
roofs with the highest, aesthetic requirements.<br />
The 3 rd module generation has been optimised<br />
across the board: improved performance yields<br />
thanks to anti-reflection technology and excellent<br />
low-light and temperature behaviour,<br />
higher operating security thanks to breathable<br />
junction box and robust connectors, faster<br />
installation and lower storage costs thanks to<br />
slender design.<br />
APPLICATIONS<br />
Small to medium-sized roof-top systems<br />
TECHNICAL DATA<br />
TYPE Monocrystalline 60-cell module<br />
OUTPUT Up to 270 Wp<br />
EFFICIENCY Up to 16.2 %<br />
SORTING +5 / -0 W<br />
YOUR BENEFITS<br />
• Outstanding optics thanks to black module design.<br />
• 98 % nominal power in low-light conditions (200 W/m²).<br />
• High safety thanks to breathable, ammonia-resistant<br />
junction box and robust connectors.<br />
• Tested for wind and snow loads up to 5,400 Pa.<br />
• Up to 31 % reduction in logistics and storage costs thanks to<br />
slender design with 35 mm frame.<br />
slender design with 35 mm frame.<br />
• Easy installation with a weight of just 19 kg.<br />
• Easy installation with a weight of just 19 kg.<br />
• Made in Europe.<br />
• Made in Europe.<br />
10<br />
MONOCRYSTALLINE SOLAR MODULES<br />
MONOCRYSTALLINE SOLAR MODULES<br />
11
Q.PEAK S-G3<br />
COMPACT AND<br />
HIGH PERFORMANCE.<br />
Q.PRO L<br />
PERFORMANCE AND COST-EFFICIENCY.<br />
When space is tight: with its 48-cell design, the<br />
monocrystalline Q.PEAK S-G3 is a compact<br />
powerhouse. Specially developed for small,<br />
angled roofs, it allows optimal utilisation of<br />
the available space and maximises the active<br />
surface of the roof.<br />
The 3 rd module generation has been optimised<br />
across the board: improved performance yields<br />
thanks to anti-reflection technology and excellent<br />
low-light and temperature behaviour,<br />
higher operating security thanks to breathable<br />
junction box and robust connectors, faster<br />
installation and lower storage costs thanks to<br />
slender design.<br />
APPLICATIONS<br />
Small to medium-sized roof-top systems<br />
TECHNICAL DATA<br />
TYPE<br />
OUTPUT<br />
Monocrystalline 48-cell module<br />
Up to 215 Wp<br />
EFFICIENCY Up to 15.9 %<br />
SORTING<br />
+5 / -0 W<br />
YOUR BENEFITS<br />
• Optimal yields thanks to full-square Q <strong>CELLS</strong> cells and antireflection<br />
technology.<br />
• 98 % nominal power in low-light conditions (200 W/m²).<br />
• High safety thanks to breathable, ammonia-resistant<br />
junction box and robust connectors.<br />
• Tested for wind and snow loads up to 5,400 Pa.<br />
• Up to 31 % reduction in logistics and storage costs thanks to<br />
With 72 cells, the Q.PRO L polycrystalline solar<br />
module is the perfect module for large groundmounted<br />
installations. With a module surface of<br />
2 m 2 and performance classes of up to 310 Wp,<br />
it allows a high energy density per square metre.<br />
With a 45 mm frame and the enlarged module<br />
surface, Q.PRO L reduces the installation efforts<br />
and consequently the BOS costs.<br />
APPLICATIONS<br />
Solar power plants<br />
TECHNICAL DATA<br />
TYPE<br />
OUTPUT<br />
Polycrystalline 72-cell module<br />
Up to 310 Wp<br />
EFFICIENCY Up to 15.9 %<br />
SORTING<br />
+5 / -0 W<br />
YOUR BENEFITS<br />
• Reduced BOS costs.<br />
• 97 % nominal performance in low-light conditions (200 W/m²).<br />
• High safety thanks to breathable, ammonia-resistant<br />
junction box and robust connectors.<br />
• Tested for snow loads up to 5,400 Pa:<br />
• Slender design with 45 mm frame.<br />
slender design with 35 mm frame.<br />
• Easy installation with a weight of just 15.5 kg.<br />
• Made in Europe.<br />
12 MONOCRYSTALLINE SOLAR MODULES<br />
POLYCRYSTALLINE SOLAR MODULES<br />
13
Q.PRO-G3<br />
VERSATILITY AND SAFETY.<br />
POLYCRYSTALLINE STANDARD SOLAR <strong>CELLS</strong><br />
Q <strong>CELLS</strong> Q.ANTUM SOLAR CELL TECHNOLOGY<br />
Q.ANTUM CELL TECHNOLOGY<br />
The high-performance cell concept Q.ANTUM is used in the high power classes of our Q.PRO-G3 polycrystalline solar module.<br />
In standard solar cells irradiating light is not completely converted into energy. Part of the light passes unused through the solar<br />
cell and is lost via the backsheet.<br />
In solar cells with the Q.ANTUM cell technology an innovative dielectric rear structure (Q <strong>CELLS</strong> Power Reflector) reflects these rays<br />
of light that pass through the cell unused. This allows the conversion of light energy into electrical energy which would otherwise be<br />
lost. At cell level this translates to an increase in the efficiency to 19.5%. A world record value confirmed by the Fraunhofer Institute<br />
(ISE) and which makes our polycrystalline 60-cell modules the most high performing on the market.<br />
Q.PRO-G3 is the reliable polycrystalline longdistance<br />
athlete for all applications. It can<br />
be used in a variety of ways and attains up to<br />
265 Wp thanks to the use of Q.ANTUM cell<br />
technology in the high power classes.<br />
The 3 rd module generation has been optimised<br />
across the board: improved performance yields<br />
thanks to anti-reflection technology and excellent<br />
low-light and temperature behaviour,<br />
higher operating security thanks to breathable<br />
junction box and robust connectors, faster<br />
installation and lower storage costs thanks to<br />
slender design.<br />
APPLICATIONS<br />
Private, commercial and industrial roofs, solar power plants<br />
TECHNICAL DATA<br />
TYPE Polycrystalline 60-cell module<br />
OUTPUT Up to 265 Wp<br />
EFFICIENCY Up to 15.9 %<br />
SORTING +5 /-0 W<br />
YOUR BENEFITS<br />
• High performance classes thanks to Q.ANTUM cell technology.<br />
• 97 % nominal performance in low-light conditions (200 W/m²).<br />
• High safety thanks to breathable, ammonia-resistant<br />
junction box and robust connectors.<br />
• Tested for wind and snow loads up to 5,400 Pa:<br />
• Up to 31 % reduction in logistics and storage costs thanks to<br />
slender design with 35 mm frame.<br />
• Easy installation with a weight of just 19 kg.<br />
PRODUCTION DISTRIBUTION [%]<br />
Distribution [%]<br />
Standard<br />
polycrystalline<br />
solar cell<br />
(Q6LPT3-G3)<br />
Q.ANTUM<br />
solar cell technology<br />
16.0 16.2 16.4 16.6 16.8 17.0 17.2 17.4 17.6 17.8 18.0 CELL 18.2 EFFICIENCY 18.4 [%]<br />
Cell efficiency [%]<br />
14 POLYCRYSTALLINE SOLAR MODULES<br />
POLYCRYSTALLINE SOLAR MODULES<br />
15
Q.FLAT-G3<br />
THE EASY AND SAFE<br />
SYSTEM FOR FLAT ROOFS<br />
THE 1-2-3-CLICK INSTALLATION<br />
STEP 1<br />
The substructure is positioned on the roof and the ballast carriers<br />
inserted. The central support and end clamps can be installed<br />
in advance. Thus, the remaining installation steps can be<br />
performed without any tools. Fixation to the roof is not necessary.<br />
This protects the building and reduces installation costs<br />
considerably.<br />
STEP 2<br />
The Q <strong>CELLS</strong> solar modules are slid into the mounting<br />
rails on the middle columns and then aligned.<br />
Q.FLAT-G3 is a system solution developed specially<br />
for large roof surfaces with Q.PRO-G3<br />
modules. Compared with a 30° mounting system<br />
with a southern orientation, Q.FLAT-G3 doubles<br />
the performance density of 67 Wp/m² to up to<br />
134 Wp/m² and as such maximises the yields.<br />
The revolutionary installation system allows a<br />
strainless float-mounting of the modules. The<br />
system does not need to be affixed to the roof<br />
and thus protects the building substance.<br />
Together with the 1-2-3-click installation this<br />
makes Q.FLAT-G3 the fastest photovoltaic system<br />
available for flat roofs.<br />
APPLICATIONS<br />
Industrial and commercial flat roofs<br />
TECHNICAL DATA<br />
TYPE<br />
PERFORMANCE<br />
Bidirectional 10° flat-roof system<br />
Use of Q.PRO-G3 modules from Q <strong>CELLS</strong><br />
with performance classes of up to 265 Wp.<br />
YOUR BENEFITS<br />
• Extremely quick installation thanks to 1-2-3-click installation.<br />
• Long-term stability and strainlessness thanks<br />
to float-mounted installation.<br />
• Easy installation without tools possible.<br />
• High energy output thanks to bidirectional system design.<br />
• High stability with design tested in wind tunnels.<br />
• Minimal installation costs due to sequential installation of<br />
substructure and modules.<br />
• Protection of building substance as installation requires no<br />
penetration of the roof.<br />
STEP 3<br />
The solar modules click into the end clamps. No additional<br />
securing is required.<br />
This unique mounting system design not only minimises the<br />
installation time, but also it reduces the mechanical load on the<br />
solar modules as they are float-mounted. Long-term stabililty is<br />
guaranteed with extremely robust Q <strong>CELLS</strong> solar modules.<br />
16<br />
SOLAR POWER SYSTEMS<br />
SOLAR POWER SYSTEMS<br />
17
Q.MEGA<br />
THE EFFICIENT ALL-IN-ONE PACKAGE<br />
FOR SOLAR POWER PLANTS.<br />
MOST EFFICIENT REALISATION<br />
The standard blocks of a solar power plant are installed in a cascade<br />
structure. The individual blocks are installed in a staged<br />
concept, e.g.:<br />
1. Installation of the substructure in standard block 1 and performance<br />
of the grounding work in standard block 2.<br />
2. Then connection of the solar modules in standard block 1 and<br />
installation of the substructure in standard block 2, etc.<br />
This allows optimal use of resources. Since 2009, we have reduced<br />
the installation time for 1 MWp from 3.9 days to less<br />
than 1 day. For our partners that translates to a rapid return on<br />
investment.<br />
0&M SERVICE FOR OPTIMAL<br />
CUSTOMER SATISFACTION<br />
With us, a photovoltaic system is in good and experienced hands.<br />
Q <strong>CELLS</strong> (and its predecessor company: Q-Cells SE) have installed<br />
over 550 MWp of solar power plants with capacities in<br />
PREMIUM<br />
Additional services:<br />
Complete maintenance service including spare parts in the<br />
region, weekend monitoring, gardening services, module<br />
cleaning, performance guarantee 97 %.<br />
excess of 1 MWp since 2007. Of that sum, we also performed<br />
the complete monitoring and maintenance services for more<br />
than 400 MWp.<br />
We offer three service levels tailored to your requirements which<br />
expand on each other. Optionally, you can also complement<br />
any package with weekend monitoring, the gardening services,<br />
ADVANCED<br />
Additional services:<br />
Complete maintenance service with specialists on site,<br />
performance guarantee 95 %.<br />
module cleaning, the security service and a service contract with<br />
Q.MEGA is the comprehensive and integral EPC<br />
service from Q <strong>CELLS</strong>. The service package comprises<br />
design, planning, project management and<br />
efficient realisation as well as – on request – the<br />
complete monitoring and maintenance across the<br />
operating period.<br />
The heart of Q.MEGA is the 1.4 MWp standard<br />
block composed of carefully selected components<br />
which can be reproduced for solar power<br />
plants of every size. The solar power plant is<br />
installed in a standardised cascade concept,<br />
which makes it possible to begin producing<br />
electricity during the construction phase.<br />
APPLICATIONS<br />
Large, ground-mounted solar power plants<br />
TECHNICAL DATA<br />
OUTPUT<br />
Complete EPC service including 1.4 MWp DC<br />
standard block from Q <strong>CELLS</strong><br />
YOUR BENEFITS<br />
• High planning security thanks to predefined electrical and<br />
mechanical concept.<br />
• Rapid network connection thanks to cascade concept.<br />
• Optimised BOS costs thanks to standardised processes and<br />
designs.<br />
• Yield Security with selected quality components.<br />
the manufacturer of the inverters. The O&M service packages<br />
which expand on each other minimise not only the risk of a<br />
failure, but also of unplanned repair costs. They also offer our<br />
customers maximum yield security.<br />
INDEPENDENTLY CERTIFIED QUALITY<br />
Q.MEGA has been tested by the VDE in the sector's strictest<br />
quality programme and awarded the Quality Tested seal. To this<br />
end, the VDE tested the individual components as well as the<br />
design, planning and implementation using the Zerbst solar park<br />
as an example.<br />
Q <strong>CELLS</strong> is the only EPC player to offer this service and security.<br />
BASIC<br />
Service hotline, monitoring, network operator support, inspection,<br />
warranty and guarantee management, reporting<br />
This allows us to realise the project costefficiently<br />
and to a high quality standard.<br />
• Seamless project realisation thanks to comprehensive<br />
product management by Q <strong>CELLS</strong> specialist personnel.<br />
• Track record with 550 MWp ensures top professionalism and<br />
expertise.<br />
18<br />
SOLAR POWER SYSTEMS<br />
SOLAR POWER SYSTEMS<br />
19
Q <strong>CELLS</strong> SERVICES<br />
YOU CAN RELY ON US –<br />
RIGHT FROM THE START.<br />
Nowadays service is much more than a telephone call. For this reason, we help our customers with<br />
much more than just our technical customer service. We also offer support with the processing<br />
and marketing of our Q <strong>CELLS</strong> products. For large solar power plants, we also happily take on the<br />
monitoring and maintenance of the entire power plant with our system service. This makes sure that<br />
nothing is left to chance.<br />
OUR TECHNICAL CUSTOMER SERVICE<br />
As a Q <strong>CELLS</strong> quality partner you don’t just benefit from our high quality products. We are there for you if you have any questions<br />
or problems. Our competent, telephone support line is available to help in a flash – we don’t put you through to a call centre, but<br />
to experienced technicians, who can even help you with technical problems on site if necessary.<br />
We also support you in the processing of our cells, the certification of the solar modules and the marketing of Q <strong>CELLS</strong> modules<br />
and system.<br />
We want our customers to benefit from our expertise and commitment.<br />
We are already tackling the problems today that may affect you tomorrow:<br />
• As a member of PV Cycle, we ensure that your end-of-life modules can be returned free of charge.<br />
• Together with the German Fire Department, Q <strong>CELLS</strong> published the first firefighting directives for module fires in 2010. In 2011,<br />
this was complemented with guidelines for fire protection-compliant planning, installation and maintenance of photovoltaic<br />
systems.<br />
Q <strong>CELLS</strong> MARKETING SUPPORT<br />
We offer our partners comprehensive, flexible and tailored support in all their marketing activities. <strong>Product</strong> trainings guarantee<br />
a solid knowledge base for employees and installers alike. Combined sales promotions, PR support and personalised marketing<br />
materials foster increased market success.<br />
A team of marketing specialists is on hand to advise our customers in person and guarantee optimal marketing support.<br />
20 SERVICES<br />
21
YOUR NOTES<br />
22 23
CONTACT<br />
Hanwha Q <strong>CELLS</strong> GmbH<br />
OT Thalheim<br />
Sonnenallee 17 – 21<br />
06766 Bitterfeld-Wolfen<br />
Germany<br />
TEL. +49 (0)3494 66 99 – 23444<br />
FAX +49 (0)3494 66 99 – 23000<br />
EMAIL sales@q-cells.com<br />
WEB www.q-cells.com<br />
Subject to change. © Hanwha Q <strong>CELLS</strong> GmbH <strong>Product</strong> Catalogue <strong>2013</strong>_<strong>2013</strong>-06_Rev01_EN