2011 Annual Review - Qantas

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SAFETY FIRST The Qantas Group SAFETY IS THE QANTAS GROUP’S FIRST PRIORITY THE QANTAS GROUP ALWAYS PUTS SAFETY BEFORE SCHEDULE
Annual Review 2011 23 The highest priority Our people are encouraged to demonstrate a genuine commitment to safety as a core job requirement. The Group’s ‘just culture’ program fosters an environment of trust, encouraging employees to share essential safety-related information. Overseen by a dedicated Board committee, our shared commitment to safety is underpinned by an integrated Group Management System Standard and robust governance structures. All employees are bound by mandatory safety policies and procedures and Qantas continues to invest heavily in safety to maintain the standards that we expect of ourselves and that our customers demand. During 2010/2011 the resilience of the Group’s safety management systems was tested by the uncontained failure of a Rolls-Royce engine on our flagship Airbus A380 aircraft and an unprecedented number of natural disasters that impacted the network and our customers. The safety of our customers, employees and aircraft is our most important consideration during such crises. Qantas always prioritises safety over commercial benefit. Qantas’ maintenance capability is world-class. Each year Qantas spends $1.5 billion on maintenance and invests $55 million in engineering training. Qantas Engineering holds regulatory approval from the Civil Aviation Safety Authority (CASA) and a number of other international regulatory bodies including the United States Federal Aviation Administration and the European Aviation Safety Agency. Qantas and Jetstar hold the International Air Transport Association (IATA) Operational Safety Audit certification. This certification, among others, requires Qantas to be subject to frequent external audits and assessed against stringent standards. In addition, comprehensive internal audit programs underpin ongoing compliance and oversight of safety performance. Significant investment in initial and recurrent training for operational personnel, as well as the latest technology, ensures that our processes reflect changes in the aviation industry while maintaining the highest standards of performance, safety and health. Qantas is represented in a number of industry forums relevant to safety, including the working group developing the International Civil Aviation Organisation’s guidelines on volcanic ash.
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Page 3 and 4: THE AVIATION INDUSTRY IS CHANGING T
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Page 17 and 18: Annual Review 2011 15 $14.9bn Reven
Page 19 and 20: Annual Review 2011 17 283 $249m Air
Page 21 and 22: Annual Review 2011 19 Underlying Pr
Page 23: Annual Review 2011 21 SUSTAINABILIT
Page 27 and 28: Annual Review 2011 25 CASE STUDY QF
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Page 31 and 32: Annual Review 2011 29 Qantas Intern
Page 33 and 34: Annual Review 2011 31 CASE STUDY AL
Page 35 and 36: Annual Review 2011 33 Jetstar is on
Page 37 and 38: Annual Review 2011 35 QANTAS AVIATI
Page 39 and 40: Annual Review 2011 37 A great place
Page 43 and 44: Annual Review 2011 41 Highest stand
Page 45 and 46: Annual Review 2011 43 CATERING The
Page 49 and 50: Annual Review 2011 47 Customer care
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Page 53 and 54: Annual Review 2011 51 Reducing emis
Page 55 and 56: Annual Review 2011 53 CASE STUDY SA
Page 57 and 58: Annual Review 2011 55 Qantas and th
Page 59 and 60: Annual Review 2011 57 Qantas and re
Page 61 and 62: Annual Review 2011 59 Patricia Cros
Page 64: Qantas Airways Limited ABN 16 009 6

2011 Annual Review - Qantas

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