2011 Annual Review - Qantas

STRONG COMPLEMENTARY BRANDS
The Qantas Group
QANTAS FREIGHT
ENTERPRISES
Qantas Freight Enterprises (QFE)
is a global logistics business with
a portfolio of international and
domestic operations.
During the year QFE’s domestic and
international operations benefited from
a general improvement in global market
conditions despite being heavily impacted
by Airbus A380 fleet cancellations and
natural disasters in several markets.
A number of new initiatives were launched.
Established in August 2010, Qantas Courier
offers a wide range of courier, baggage
and forwarding services across a network
covered by third-party suppliers, Qantas
Group businesses and joint ventures.
Less than 12 months on, Qantas Courier
is operating from offices in all major
Australian gateways as well as Auckland
and Christchurch in New Zealand.
In January 2011, Qantas Freight won a
competitive tender for exclusive rights
to manage and market Jetstar Asia’s
intra-Asia freight capacity. Asia continues
to account for approximately 50 per cent
of Qantas Freight’s revenues with much
of this derived from Shanghai, the primary
regional hub for our fleet of wet-leased
Boeing 747-400 freighter aircraft.
March 2011 saw the launch of the Group’s
first freight aircraft in Qantas livery. The
factory-built Boeing 767-300 freighter is
operated as part of QFE subsidiary Express
Freighters Australia’s fleet and provides
daily trans-Tasman freighter services.
It has delivered a 40 per cent increase
in the Group’s freighter capacity on this
high-demand trade lane.
In May 2011 QFE and Australia Post
announced the reconfiguration of joint
ventures Australian air Express and Star
Track Express to consolidate common
functions and allow each business to
focus on its particular strengths.
Throughout the year, the main Qantas
Freight business has continued the
deployment of its multi-million dollar
Freight Futures IT and business
transformation program, placing a
renewed emphasis on customer service
delivery. A focus on optimising existing
assets, improved customer service and
investment in innovation has enabled
Qantas Freight to maintain record
international customer satisfaction ratings
throughout the year.