2011 Annual Review - Qantas

SUPERIOR INFRASTRUCTURE
The Qantas Group
AIRPORTS
The Qantas Group’s airport
infrastructure is the backbone
of our operations and customer
service.
We maintain our own, Qantas-branded
terminals in the major capitals and, during
2010/2011, moved into a new multi-user
terminal in Canberra. These airports all
now feature our signature faster, smarter
check-in technology, making the airport
experience simpler and more enjoyable
for Qantas Frequent Flyers and other
customers. Next Generation Check-in
features have been introduced at airports
across the Qantas network, with 216 new
kiosks in 10 ports, 80 bag drops in six ports
and 57 Q Card Readers in 27 ports.
A network of domestic and international
lounges in Australia and at key overseas
ports allows us to deliver the premium
service our customers expect of us,
complementing our world-class inflight
product, food and wine. No other airline
offers the range of multi-tiered lounges
than Qantas does, with Chairmans,
Business and Qantas Club lounges
domestically and First and Business
lounges internationally. Our expert
consultants – Marc Newson in design
and Neil Perry in food – set stringent
standards for the best in Australian
furnishings, materials and cuisine.
Regional Australia has been an increasing
priority for lounge investment, reflecting
QantasLink’s capacity growth and
expansion of next-generation Q400
operations. Regional lounges are now
available in nine ports: Broome, Coffs
Harbour, Devonport, Kalgoorlie, Karratha,
Launceston, Mackay, Port Hedland and
Rockhampton.
Our market-leading check-in facilities
land side and lounges air side are
complemented by features such as the
Qantas Valet transfers/parking service
and Qantas Meeting Rooms for business
appointments – and we are constantly
looking for new ways to add value to
the travel experience.
DOMESTIC
INTERNATIONAL
Lounge Type No Locations
Lounge Type No Locations
Chairmans 6 Adelaide, Brisbane, Canberra,
Perth, Melbourne, Sydney
Business 4 Brisbane, Canberra, Melbourne,
Sydney
Qantas Club 12 Adelaide, Cairns, Brisbane,
Alice Springs, Canberra,
Darwin, Hobart, Perth,
Melbourne, Sydney T3,
Sydney T2, Townsville
Regional 9 Broome, Coffs Harbour,
Devonport, Kalgoorlie, Karratha,
Launceston, Mackay,
Port Hedland, Rockhampton
In Australia
— First
In Australia
— Business
Outside Australia
— First
Outside Australia
— Business
3 Sydney, Melbourne, Brisbane
4 Brisbane, Perth, Melbourne,
Sydney
6 Auckland, Hong Kong, Bangkok,
Singapore, London, Los Angeles
(joint or shared lounges)
9 Auckland, Hong Kong, Honolulu,
Tokyo, Wellington, Bangkok,
Singapore, London, Los Angeles
(joint or shared lounges)