Welcome Host Gold - Thedms.co.uk

Welcome Host Gold -
The new standard in
customer service training.
www.welcometoexcellence.co.uk
This one-day course brings the best of Welcome to Excellence
- the UK’s leading customer service training - together with new
developments and the latest techniques. Welcome Host Gold
meets National Standards in Customer Service.
Set your sights high with world-leading training which features:
Destination-specific option
Tailored courses with wide-ranging content
on the local area. Brings customer service
and ‘product’ knowledge together, equipping
staff to add value and further improve the
customer experience
Course content can be adapted for
individual businesses giving staff the
knowledge to improve customers’
experiences which will impact on sales
Practical, accessible and high-impact
learning styles and techniques to
improve skills
Flexible delivery options
On or off-site, via a year-round schedule of
courses, or delivered by your team through
our ‘train the trainer’ scheme
City & Guilds
Option for participants to gain a nationallyrecognised
City & Guilds qualification,
through a multiple-choice examination taken
after the training
Best practice in customer service
Develop confident staff who can deal
with difficult customers and turn problem
situations around
Equip staff with the customer service skills
for success through Welcome Host Gold:
Understanding customers
Meet their expectations and transform their experience
Effective communications
Active listening, giving clear messages that sell your business
Boost teamwork
A consistent, high quality welcome, and shared commitment to
your customer service standards
Everyone sells
Ensure your frontline staff are an effective sales force
Empower individuals
Develop confident staff who can deal with difficult customers
and turn problem situations around