Welcome Host Gold - Thedms.co.uk
Welcome Host Gold - Thedms.co.uk
Welcome Host Gold - Thedms.co.uk
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<strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong> -<br />
training for winning customer service<br />
Aim for the highest customer service standards by<br />
joining nearly one-third of a million frontline staff who<br />
have benefited from <strong>Wel<strong>co</strong>me</strong> to Excellence training.<br />
The one-day <strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong> <strong>co</strong>urse is available<br />
nationwide. Course <strong>co</strong>ntent can be tailored to reflect<br />
your destination, products and business.<br />
Please <strong>co</strong>ntact us to find out more.<br />
<strong>Gold</strong> Standard<br />
Go for<br />
Customer Service<br />
Gill Heighington<br />
Training Manager, Tourism South East<br />
Tel: 02380 625436<br />
Email: gheighington@tourismse.<strong>co</strong>m<br />
Christine Murphy<br />
<strong>Wel<strong>co</strong>me</strong> to Excellence National Administration<br />
Tel: 02380 625439<br />
Email: cmurphy@tourismse.<strong>co</strong>m<br />
www.wel<strong>co</strong>metoexcellence.<strong>co</strong>.<strong>uk</strong><br />
<strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong><br />
A practical, flexible one-day training <strong>co</strong>urse<br />
to help boost business performance
<strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong> -<br />
The new standard in<br />
customer service training.<br />
www.wel<strong>co</strong>metoexcellence.<strong>co</strong>.<strong>uk</strong><br />
This one-day <strong>co</strong>urse brings the best of <strong>Wel<strong>co</strong>me</strong> to Excellence<br />
- the UK’s leading customer service training - together with new<br />
developments and the latest techniques. <strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong><br />
meets National Standards in Customer Service.<br />
Set your sights high with world-leading training which features:<br />
Destination-specific option<br />
Tailored <strong>co</strong>urses with wide-ranging <strong>co</strong>ntent<br />
on the local area. Brings customer service<br />
and ‘product’ knowledge together, equipping<br />
staff to add value and further improve the<br />
customer experience<br />
Course <strong>co</strong>ntent can be adapted for<br />
individual businesses giving staff the<br />
knowledge to improve customers’<br />
experiences which will impact on sales<br />
Practical, accessible and high-impact<br />
learning styles and techniques to<br />
improve skills<br />
Flexible delivery options<br />
On or off-site, via a year-round schedule of<br />
<strong>co</strong>urses, or delivered by your team through<br />
our ‘train the trainer’ scheme<br />
City & Guilds<br />
Option for participants to gain a nationallyre<strong>co</strong>gnised<br />
City & Guilds qualification,<br />
through a multiple-choice examination taken<br />
after the training<br />
Best practice in customer service<br />
Develop <strong>co</strong>nfident staff who can deal<br />
with difficult customers and turn problem<br />
situations around<br />
Equip staff with the customer service skills<br />
for success through <strong>Wel<strong>co</strong>me</strong> <strong>Host</strong> <strong>Gold</strong>:<br />
Understanding customers<br />
Meet their expectations and transform their experience<br />
Effective <strong>co</strong>mmunications<br />
Active listening, giving clear messages that sell your business<br />
Boost teamwork<br />
A <strong>co</strong>nsistent, high quality wel<strong>co</strong>me, and shared <strong>co</strong>mmitment to<br />
your customer service standards<br />
Everyone sells<br />
Ensure your frontline staff are an effective sales force<br />
Empower individuals<br />
Develop <strong>co</strong>nfident staff who can deal with difficult customers<br />
and turn problem situations around
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