RM Integris Renewal for Barnet Schools 2013 - RM plc

protection against newly identified viruses are distributed as soon as they become available.
All forms of electronic distribution media are protected from contamination and checks are
carried out on a regular basis to ensure that automatic upgrades to the software have been
implemented. No forms of electronic distribution media (floppy disks or CDs) are reused.
Internal Systems
We maintain a list of valid product enhancements, as requested by customers, which is analysed
by product management and prioritised at regular customer forums/user group meetings to
form the scope of future product releases. The RM Support Team should be seen as the first
point of contact for customers to request and validate such enhancements.
Additional Services
In addition to the support provided through our team of product consultants, we also have an
extensive array of product fact sheets available on-line, in the form of a web-delivered
knowledge library, which can be accessed at your convenience. These materials are pitched at
both operator and system administrator level, which may be supplied to assist in the resolution
of your queries.
Technical Support Contact Details
Opening
hours
Monday to Friday
8:30am – 5:00pm
Telephone
0845 1302214
@
e-mail
on line
sms.support@rm.com
www.rm.com/support
To submit ideas and enhancement requests for Integris G2 and to vote on other people’s ideas or
requests please visit http://integris.uservoice.com/forums/157700-integris-forum
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