Third Quarter Performance Report for the period 1 April to 31 ...

DIRECTORATE: QUALITY PROMOTION & STANDARDS – Dr S Lombo
PRIORITY / CHALLENGE: To support the Transformation Agenda of the Department by conducting evaluations of schools, collecting qualitative and quantitative data through
surveys and studies conducted at school, district, provincial office and community level to enhance systemic performance through benchmarking and
the development of Service Standards
STRATEGIC GOAL 5: Performance Management Systems and processes for enhanced service delivery are enhanced
STRATEGIC OBJECTIVE 5.7: Strategic Management of the Department that promotes the transformation agenda
PROCESS SERVICE STANDARDS/PM or PPM: To conduct Surveys bi-annually and to report monthly, quarterly and annually on levels of service delivery against service standard
set for the ECDoE by March 2010
Measurable
Objective
Service
Standards
status survey
to be
conducted in
100 Schools
and 10
Districts
Summary of Annual/
Quarterly Activities
Design and develop
instruments for the survey
Prepare memorandum and
procurement for the
survey.
Conduct Service Standard
Surveys in 240 Schools
and 12 Districts (4% of the
sample of all schools)
Develop reports on the
survey
Presentation of reports to
sampled districts and
management at Provincial
office
Performance
Measures
Number of
Service
Standards
Survey
Instruments
reviewed and
developed.
Number of
memoranda
prepared and
sent to districts
and Provincial
Office
Directorates
Number of
surveys
conducted.
Number of
reports on the
Service
Standards
Survey
developed.
Number of
presentations
of reports.
Annual
Target
for
2009/10
Plann
ed
Quarter 1 Quarter 2 Quarter 3 Quarter 4 Annua
l
Output
Actual
1 1 1
1 1 1
Plann
ed
Actual
Plann
ed
Actual Planned Actual
2 - - 1 1 1
2 - - 1 0 1
2 - - 1 0 1
Deviation
Unit
s
%
119