Third Quarter Performance Report for the period 1 April to 31 ...

TABLE OF CONTENTS
NO. ITEM PAGE
PART 1: OVERVIEW OF DEPARTMENTAL PERFORMANCE (01 APRIL 2009 – 31 DECEMBER 2009)
1.1 Overview by the Accounting Officer 3
1.2 Situational Analysis 6
1.3 Overview of Service Delivery Environment (External) 12
1.4 Overview of Organizational Environment (Internal) 22
1.5 Strategic Overview and Key Policy Developments 24
1.6 Specific Challenges and Responses 36
1.7 Issues requiring on-going attention 37
PART 2: PROGRAMME PERFORMANCE AND SERVICE DELIVERY ACHIEVEMENTS (01 APRIL 2009– 31 DECEMBER 2009)
2.1 Voted funds 41
2.2 Aim of the vote 42
2.3 Summary of programmes 42
2.4 Departmental Receipts 45
2.5 Departmental Payments 46
2.6 Overall Programme Performance 47
2.7 Service Delivery Achievements 49
Office of the Head of Department 51
• Directorate: Office of the Head of Department 53
• Directorate: Internal Audit Services 59
• Directorate: Learner Teacher Support Material (LTSM) 67
Chief Directorate: Statutory Advisory and Protocol Services 71
• Directorate: Community and Stakeholder Liaison 73
• Directorate: Communications and Customer Care 77
• Sub-Directorate: Special Transformatory Programme 91
• Directorate Legal Services 101