pdf file format - Regina Qu'Appelle Health Region

Working to reach our
DISTRICT
GOALS
The Regina Health District
aims to improve,
continuously, the care and
service it provides.
It does this through
ongoing learning, both for
staff and for the
organization as a whole.
Ongoing learning guides the
District to its goals in many
ways. The District studies
the outcomes of client care
and audits the use of
services, so it knows where
to make improvement. The
District also compares its
performance with other
health care organizations,
striving to put in place the
best practices in Canada. As
well, at any given time,
staff and professionals in
the District have many
ongoing research projects
that will, ultimately,
improve the care and
service provided to clients.
On these pages are some
examples of how the
District is reaching its goals
through learning,
innovation and research.
4
Regina Health District
Client-Centered Service
“You are very focused on your clients”
After visiting with staff and clients at Regina Health District sites in June
1997, the survey team from the Canadian Council on Health Services
Accreditation spoke to District board members and employees about their
findings.
Ruth Duffy, one of the surveyors, said that often staff are at the top of an
organization and clients are at the bottom, but that’s not the case in this
district.
“We really felt that, after a week and a half with you, you have inverted this
pyramid, this triangle, and, in fact, your clients are most important. We
saw this everywhere we went. You are very focused on your clients . . . and
everything else exists in support of those clients.”
Duffy said that during its review, the Council saw approaches that are
trend-setting for Canada.
“I believe that this senior management team and Board, and, in fact, this
organization, is really about to say to the rest of the country, ‘Look at us.
This is the way to grow an integrated service delivery system in health care.
Look at us, we’re the role model. We can show you how it’s supposed to be
done.’ All of us will be watching and know you can do it.”
Helping Our Youngest Clients
Mothers and their newborns are now
receiving more help with breastfeeding
in the maternity area of the Regina
General Hospital.
The Regina Health District surveyed new
mothers in June 1997. The mothers said
that they would have liked more
consistent advice about breastfeeding,
which is the best method of infant
feeding.
As a result, the District hired lactation
consultants or breastfeeding specialists.
The lactation consultants have two roles.
They teach nurses about breastfeeding
and provide guidelines to follow so that
nurses are better able to help mothers
and newborns. They also help the moms
and babies who are having more serious
problems.
The District plans to continue surveying
new mothers with the goal of learning
how best to promote breastfeeding.
Research resulted in improved service for
mothers and newborns