The Masters Certificate in Enterprise Risk Management - Schulich ...

Jointly presented by:
Enterprise
Risk Management
S c h u l i c h C e n t r e s o f E x c e l l e n c e
The Masters Certificate in
Enterprise Risk
Management (ERM)
For Public & Private Sectors
Fall 2008
OTTAWA
18 days over 4 months:
OCTOBER 30, 2008 – FEBRUARY 28, 2009
SEEC is one of only four schools in the world ranked in the top tier
of both Executive Education categories (Open-Enrolment and Custom Programs)
by the Economist Intelligence Unit
Attend Canada’s first in-depth 7-module
certificate program that features the integration of
operational risk management, in partnership with the
International Council for Operational Risk Management.

The Masters Certificate in Enterprise Risk Management
For Public & Private Sectors
All 7 modules take place at
Carleton University’s Sprott School of Business
310 Dunton Tower, 1125 Colonel By Drive,
Ottawa, ON K1S 5B6
2008-2009 PROGRAM Fall
(18 days over 4 months) Session
Module 1 > 3 DAYS Oct. 30-
Risk Management Leadership Nov. 1
2008
Module 2 > 3 DAYS Nov. 20-22
Organizational Alignment
Module 3 > 2 DAYS Dec. 8-9
Risk Assessments and Cost of Risk
Module 4 > 2 DAYS Jan. 5-6
Risk-Based Decision-Making 2009
Module 5 > 2 DAYS Jan. 26-27
Bridging Internal and
External Dependencies
Module 6 > 3 DAYS Feb. 12-14
Integrated Risk Management
Module 7 > 3 DAYS Feb. 26-28
Adaptability, Innovation and
Resilience
Jointly Presented by:
Enterprise Risk Management:
A tool for Making Decisions &
Managing Uncertainty
Enterprise risk management (ERM) is a dynamic
discipline that has evolved to encompass numerous
competencies. The true value of ERM is realized
when it is approached holistically and is understood
to include business strategy, operational
effectiveness and operational risk management.
Experienced leaders and managers understand
that managing risk is a critical part of their
responsibility, yet few have received targeted
training in risk management.
And now the next generation of ERM competencies
is emerging – key among them is risk-based
decision-making. Advanced ERM skills enable
decision-makers to effectively assess their firm’s
vulnerabilities and the risks associated with their
people, processes and systems. Specialized ERM
knowledge enables leaders to determine how
unpredictable, often unknown, external factors
could affect their business.
Awareness and understanding of strategic and
operational risks enable managers to maintain
alignment of objectives and resources while
mitigating risk to achieve a high level of
performance. The key to successful ERM is your
ability to minimize the gaps – the risks –
between your organization’s current capability
and its need to increase performance and value.
Enterprise Risk Management
Strategic Risk
Management
Business Strategy
‘Create Value’
Innovation
VALUE
‘Protect Value’
Resilience
Risk Management
TM
ISO 31000 is the
new Gold Standard in
Risk Management.
Are you ready?
Execution
‘Deliver Value’
Adaptability
Operational Effectiveness
Operational Risk
Management
2

PROGRAM DURATION:
7 MODULES
18 DAYS
P R O G R A M F E AT U R E S :
Manage the Risk
SEEC’s Enterprise Risk Management
certificate program is a tool kit
to accomplish your organization’s
mission with minimum impact of risk
■
Top-calibre instruction
by risk experts from
the International Council
for Operational Risk
Management (ICORM)
■
Real-world case analyses,
and in-class testing
■
Knowledge-sharing
and networking with
business leaders from
various industries
■
Exam preparation
for Operational Risk
Management Professional
(ORMP) designation
3

MESSAGE FROM THE
PROGRAM DIRECTOR
Every year organizations give up
25-30% of their revenue due to ineffective
management and decision making.
This includes factors that contribute to
financial, strategic and operational risks.
– Harvard Business Review
The Masters Certificate in Enterprise Risk
Management is a comprehensive program that will
raise your level of risk management maturity and
capability by delivering the practical approaches
and tools you need to effectively manage risk.
P R O G R A M M O D U L E D E S C R I P T I O N S
MODULE 1
Duration: 3 days
Risk Management Leadership
Managing risks at the strategic or operational level is
about selecting the right risks and managing and making
decisions while facing uncertainty. Leadership with the
right perspective for managing uncertainty is critical.
WHAT YOU WILL LEARN:
■ Frameworks that can be systematized and adapted
to your needs
■ The impact of change, culture and the coming
skills shortage
■ How YOUR risk leadership, communication, accountability,
decisions and approach affect results
Business leaders know that sound risk management
produces unquestionable value and benefits,
including greater consistency in achieving
organizational goals. The best leaders take smart
risks, know how to manage within their risk
appetite and create resilience through preparedness.
This program teaches practical methodologies to
operationalize the management of risk while
achieving business objectives.
Our instructors are highly accomplished
professionals dedicated to the discipline of risk
management – not just in theory, but in practice.
The faculty presents the depth of expertise and the
complex blend of competencies necessary to
effectively integrate the management of risk across
any organization in the public or private sector.
MODULE 2
Duration: 3 days
Organizational Alignment
An organization’s greatest risks can be embedded in its
inability to align resources with desired outcomes. Learn
to adapt risk management frameworks to your
organization’s requirements.
WHAT YOU WILL LEARN:
■ To define and measure factors that enable risk alignment
across an organization
■ Perspectives for defining, representing and understanding
risk tolerance and risk appetite strategically and
operationally
■ Risk communication strategies that achieve buy-in and
awareness at the right level in the organization
Don’t miss this chance to engage in 18 days of
intense training that will benefit you for the rest
of your career.
MODULE 3
Duration: 2 days
Risk Assessments and Cost of Risk
Dragica Grbavac
Program Director
Centre of Excellence
for Enterprise Risk Management
Schulich Executive Education Centre
Schulich School of Business, York University
Enhance your risk assessment effectiveness by exploring
previously unnoticed vulnerabilities that may have
unintended consequences for your organization.
WHAT YOU WILL LEARN:
■ To simplify the complex world of costing the risk relative
to the decision-making process
■ To develop risk scenarios through case studies and your
own organization
■ To determine and prepare for the most suitable execution
of a risk response
4

MODULE 6
Duration: 3 days
Integrated Risk Management (IRM)
Organizations are increasingly required to adapt to
recognized practices and standards. Leaders need to know
how to blend leading ISO standards.
MODULE 4
Duration: 2 days
Risk-Based Decision-Making
The strategic and operational decisions in which you
participate shape the direction and success of your
organization. The ability to make critical decisions
effectively is a crucial skill that enables managers and
executives to manage risks and uncertainty.
WHAT YOU WILL LEARN:
■ To generate viable risk-based decision-making alternatives
based on risk tolerance and risk appetite appropriate to the
circumstances
■ What information is relevant in the decision-making process
■ The basic concepts of probability, uncertainty
and vulnerability
MODULE 5
Duration: 2 days
Bridging Internal and
External Dependencies
WHAT YOU WILL LEARN:
■
■
■
To demonstrate the benefits of IRM by integrating leading
practices and standards
To develop a sustainable approach that demonstrates the
value of IRM
To increase organizational risk maturity
MODULE 7
Duration: 3 days
Adaptability, Innovation and Resilience
A prosperous future is more likely when an organization
has a sound innovation strategy, builds its capabilities to
adapt to change and creates resilient operational models.
WHAT YOU WILL LEARN:
■ To manage risk while creating an environment of
innovation
■ To create greater resilience
■ To move from continuous improvement to adaptability –
the next-generation version of “good to better”
Final risk management presentations are held on the
last day.
Public and private-sector organizations face the
convergence of governance, risk and compliance. Leaders
need to know the implications of each and how to
integrate them.
WHAT YOU WILL LEARN:
■ What constitutes ‘transparency’ of business practices and
the role of audits
■ To integrate accountabilities for outsourcing, third-party
transactions and external stakeholders
■ To adapt and sustain key processes for dealing with internal
and external risks
Throughout the 18-day program, guest experts will speak
on subjects such as:
■ Outsourcing ■ Resilience
■ Security ■ Compliance
■ Governance ■ Audit
■ Risk integration ■ Risk financing
■ Information technology ■ Business continuity
■ Innovation
The Centre of Excellence for Enterprise Risk Management
also provides customized in-company training and a 3-day
condensed program. For details please contact the
Schulich Executive Education Centre. Call 416.736.5079,
or toll free 1.800.667.9380.
5

OUR PARTICIPANTS SAY...
“Program is highly recommended for healthcare risk
managers. The theory, methods and tools work!
I know, because I’ve used them successfully. Learn
from expert consultants in the field.”
Lena Zwicker
Risk Manager, Mental Health Centre, Penetanguishene
“A great learning opportunity to bring structure to
the often chaotic world of risk.”
P R O G R A M D I R E C T O R
PROGRAM FACULTY
Dragica Grbavac
FICB, B.Com, ACIC, ORMP
Program Director, Centre of Excellence for Enterprise Risk Management,
Schulich Executive Education Centre
Dragica Grbavac works with a global client base. She has
more than 25 years of experience working with organizations
through periods of strategic development, organizational
change and crisis recovery management. Based on her
innovative approaches, Dragica developed the Risk Delta System of Risk
Management; a comprehensive approach used to achieve organizational alignment
and demonstrable effectiveness in the management of strategic and operational risk.
Dragica is an active speaker, member of Canadian Standards Association, author
and executive advisor, a recognized authority for optimizing the effectiveness and
productivity of business operations in a wide spectrum of industries.
Phil Morin
Corporate Risk Manager, SAP AG
“If you’re looking to gain a deeper understanding
of Risk Management, and how you can implement it
within your organization, this is the course to attend.”
Clifford Martz
Director Risk Management,
Pitney Bowes Global Credit Services
“The Master's Certificate in Risk Management provided
me with the tools and knowledge to analyze and
manage risk, and concepts that were easily
adaptable in my organization. The networking and
sharing of experiences with class members was
extremely beneficial.”
Angelo Cristofaro
Director, Finance & Administration
Toronto Police Service
“The Risk Management program at Schulich provides
an excellent foundation for developing a strategy
to implement Operational Risk Management at your
organization. Be prepared to think outside the box.”
Jamie Quesnel
Operational Risk Advisor, Barrick Gold Corp.
Angelo Baratta
PMP, CMC
President
Performance Innovation
Angelo Baratta is a multidisciplinary
advisor to international
organizations; he has over 25 years
of experience. He coaches and
consults on the performance of
process risk management. Angelo’s
goal is to enable organizations
to achieve risk management
excellence through active teamwork
and to create win-win solutions
for customers, employees and
shareholders.
Peter Jackson
CA
Principal
riskWaves corp.
Peter Jackson’s expertise is in
integrating risk management into
ongoing management and corporate
governance. Peter directed the
expansion of the accounting
profession’s competence in these
fields, is co-author of the seminal
Learning About Risk: Choices,
Connections and Competencies and
Guidance for Directors: Dealing
with Risk in the Boardroom, and
teaches risk management at the
Directors’ College.
Lib Gibson
Past CEO
Bell Globemedia
With a distinguished career highlighted
by her role as CEO of Bell Globemedia,
Lib Gibson is widely recognized as a
technology innovator. In 2001, she
received the New Media Pioneer Award
and in 2002, she was named Trailblazer
of the Year. As a seasoned speaker,
Lib has been invited to speak at a
series of Woman of Influence
luncheons across Canada. Lib is also a
published author of works on innovation
strategy and planning.
Dr. Sandra
Carrigan
Ed. D.
Principal
Blue Horizon Learning
Dr. Sandra Carrigan excels at turning
people skills into unprecedented
results. Her career has spanned more
than 25 years, including leadership
positions at FranklinCovey. She is
a renowned facilitator and coach
in communication, leadership
development and team effectiveness.
Sandra has a unique way of translating
“soft” skills of risk management into
business performance by helping
people think and interact differently.
Cindy Wilcox
Principal
IT Perspectives Inc.
Our faculty is a team of business professionals who have made
a difference in risk management in leading organizations in the
following sectors:
■ Education ■ Manufacturing
■ Energy ■ Mining
■ Financial services ■ Pharmaceuticals
■ Government ■ Telecommunications
■ Healthcare ■ Transportation
6
■
High tech
Cindy Wilcox is a professional leader
who works with international
corporations to plan and manage large
initiatives associated with the delivery
of business, outsourcing and
technology solutions, both tactical
and strategic. She is a bridge builder
and interpreter who employs effective
and creative management of people,
process, technology and risk. Cindy is
an acknowledged expert in utilizing
collaborative techniques and
communication to bring out the best
in people and results.

Important Questions:
Key Program Benefits:
■
How do we operationalize our ERM framework
so that it’s integrated into our processes,
rather than being an add-on?
■
■
■
■
Gain the ability to integrate your strategic and
operational risk management strategies so you can
achieve your objectives more effectively and with
more certainty
Learn to use risk assessments to improve your
response to potential risk events
Develop in-depth understanding of how integrating
ERM improves your ability to achieve key business
objectives, including financial, reputational,
program, compliance, security and governance
among other goals
Seize the opportunity to test how your
organizational alignment contributes to or mitigates
risks in your organization
■
■
How do we uncover vulnerabilities and
inter-dependencies that might contribute to
emerging risks?
Our organization has a program for risk
assessment, monitoring and reporting. What
else should we be doing to ensure better
accountability for the management of risk?
Register on-line today or contact Dragica Grbavac,
Program Director, for program-related questions.
www.seec.schulich.yorku.ca
Tel: 416.736.5079 | Toll Free: 1.800.667.9380
e-mail: dgrbavac@schulich.yorku.ca
■
Assess your readiness to integrate international risk
management standards into your business practices
CORPORATE PARTICIPANTS:
Join the growing list of
organizations participating in
Schulich Executive Education
programs in Enterprise Risk
Management.
Government &
Public Sector:
LCBO
RCMP
Regional Municipality of
York
Ontario Provincial Police
Canada Revenue Agency
Ontario Ministry of Finance
Canadian Blood Services
City of Calgary
City of Ottawa
Region of Peel
Bank of Canada
Toronto Transit Commission
Ontario Public Health
Laboratories
Financial Services
Institutions:
Bank of Montreal
CIBC
Scotiabank
RBC Financial Group
TD Waterhouse
AIM Trimark Investments
Sun Life
Ontario Teachers’ Group
Public and Private
Companies:
Pitney Bowes Canada
SAP Canada
Bell Canada
AECON
St. Joseph Communications
RIM (Research in Motion)
Toyota Canada
Toromont Inc.
Canadian Tire Corp.
Danier Leather Inc.
Utilities, Energy,
Mining & Resources:
Ontario Power Generation
Enersource
Manitoba Hydro
Hydro Quebec
Tembec Inc.
Centerra Gold Inc.
Barrick Gold
Health Care &
Pharmaceuticals:
University Health Network
Centre for Addiction and
Mental Health
GlaxoSmithKline
Bayshore Health
Penetanguishene Mental
Health Centre
North Bay General Hospital
SanofiPasteur Pharmaceuticals
Not for Profit:
Heart & Stroke Foundation
Salvation Army
Jewish Family & Child
Services
7

REGISTRATION DETAILS
Program Dates
October 30, 2008 – February 28, 2009
■
■
Unless otherwise announced, all in-class sessions of
the Masters Certificate in Enterprise Risk Management
commence at 8:30 a.m. and end at 4:30 p.m.
Seating for each program is limited, please register early.
Program Location
Sprott School of Business, Carleton University
310 Dunton Tower, 1125 Colonel By Drive
Ottawa, ON K1S 5B6
Tel: 613.520.3486 Fax: 613.520.7507
Program Fees
■ Special Tuition Rate for Government Employees & Early
Bird Registrations Received by September 30, 2008:
■
■
■
$10,000 + 5% GST = $10,500 CDN (SAVE $2,500)
Regular Program Tuition: 12,500 + 5% GST = $13,125 CDN
Program fee includes full 7-module program tuition,
all teaching materials, lunches and refreshments.
Carleton University’s liability is limited to reimbursement
of paid tuition fee.
Who should attend?
This program will greatly benefit:
■ Executives
■ General Managers,
■ Senior Managers
■ Division Managers
Responsible for:
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Risk Management
Finance, Audit, Compliance
Operations
Investments
Product Development & Management
Plant Management
Technologies and Systems
Marketing / Sales
Public Sector Policy and Administration
Program and Project Management
Planning / Logistics
Customer / Patient Care
Information Management
Innovation and Business Continuity
Registration Process
To be accepted into this program, please submit your
completed registration form by:
MAIL
Sprott School of Business
Carleton University
310 Dunton Tower, 1125 Colonel By Drive
Ottawa, ON K1S 5B6
FAX
Sprott School of Business, 613.520.7507
ONLINE REGISTRATION
www.carleton.ca/ppd
Deposits, Cancellations, Replacements
and Transfers
IMPORTANT: A deposit of $1,000 is required to secure your
place in the program. Please include your credit card
information on faxed or online registrations, or mail a
cheque along with your completed program registration.
■ If you are unable to attend the program you may transfer
to the next session, subject to the 21-day written
notification requirement or your organization may name a
replacement candidate.
■ Only one module transfer to another session will be
permitted (subject to space availability) without penalty.
Each subsequent transfer request has a $200
administration fee.
■ A full refund will be issued for written cancellations
received a minimum of 21 days before the program
start date. Written cancellations received after
October 9, 2008 will incur an administration
charge of $1,000.
■ Non-attendance or withdrawal after program start date
will incur a full program fee.
Certificate of Program Completion
■ Participants must attend all 18 days of the
program and participate in the final presentation in
order to receive a certificate.
■ Upon completion of the Masters Certificate in
Enterprise Risk Management, you will receive
a framed certificate, stating you have successfully
completed the program.
For Further Program-Related Information
Please contact Nicole Mayville at 613.520.3486, email
nicole_mayville@carleton.ca, or contact Dragica Grbavac,
Program Director, e-mail dgrbavac@schulich.yorku.ca, or
call toll-free 1.800.667.9380
8
Modules, topics, speakers, dates, fees and locations are subject to change.

Design: Genesys Creative Inc.
The Masters Certificate in
Enterprise Risk Management
For Public & Private Sectors
2008-2009 Program Registration
Register me immediately for the following session:
October 30, 2008 – February 28, 2009
Three Ways to Register:
MAIL this form to the Sprott School of Business
Carleton University, 310 Dunton Tower
1125 Colonel By Drive, Ottawa, ON K1S 5B6
Please make cheque payable to
Carleton University, Sprott School of Business
FAX this registration form to
the Sprott School of Business at 613.520.7507
REGISTER ONLINE
www.carleton.ca/ppd
Name f Mr. f Ms. f Mrs. Title
Company
E-mail
Business Address
City Province Postal Code
Telephone Fax Mobile Telephone
Are you a Canadian citizen f Yes f No Do you hold any other citizenship f Yes f No
Applicant’s Signature
Date
Brief Professional Background
What types of decisions are you typically responsible for?
What types of business processes are you typically involved with?
Describe the nature of people and/or systems you manage:
Executive Recommending Applicant
Name
Title
Telephone
E-mail
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f Visa f Mastercard f Amex f Cheque (included)
Credit Card Number
Name of Cardholder
Cardholder’s Signature
Exp. Date
Date
Payment options – please check:
Paid in full
Deposit enclosed $1,000 CDN
Government Employees & Early Bird
Tuition (By September 30, 2008):
$10,000 CDN + 5% GST = $10,500 CDN
Regular Program Tuition:
$12,500 CDN + 5% GST = $13,125 CDN
GST# 118838937
9
YK3290 A B C D E

The Masters Certificate in Enterprise Risk Management
For Public & Private Sectors
2008-2009
OTHER PROFESSIONAL DEVELOPMENT PROGRAMS AVAILABLE:
Executive Certificate in Leadership
Professional Certificate in Corporate Performance Management
Professional Certificate in Management Skills
Professional Certificate in Public Sector and Non-Profit Marketing
Professional Certificate in Risk Management
Professional Certificate in Workplace Conflict Management
The Masters Certificate in Business Analysis
The Masters Certificate in Project Management
For details please visit sprott.carleton.ca/ppd
“SEEC and ye shall find.”
| Tel: 613.520.3486 | Fax: 613.520.7507 | www.carleton.ca/ppd