ECMC Virtual Tour (PDF)

Virtual Tour

Ground Gou Floor – Main Entrance -Lobby
Tim Hortons
open 24/7;
Subway, Pizza
Shop.
Pharmacy
available for
patients and
visitors to fill
scripts.

Ground Gou Floor – Main Entrance -Lobby
Sandra
Lauer, Patient
Advocate office
located in
lobby. (bottom
of escalator
near info desk)

Ground Gou Floor – Main Entrance -Lobby
Gift Shop
(rear of lobby)
▼
Hallway leading to:
• Medical Records
• Medical Library

H.I.M. & Physician Lounge
• Coffee/Water available 24/7
• New York Times & Cable TV
•Staff can pull charts
and have ready for you
in file room next to
lounge. (ext. 4811)
(3) Dictation pods in lounge

Medical Library
• ECMC Medical Library
offers full time librarian
services; computers
and nearly endless on
line research material.
Register to utilize
materials. You can
access the library 24/7
by using the badge
swipe.
On ground floor to the right of medical records

On Call Rooms & Hospital Police
• 16 rooms available.
Located on ground
near “employee
entrance” and hospital
police.
(Surgical Call Rooms are
located in surgery on first floor.
ED call rooms are located in the
ED Department.)
Obtain key from hospital police.
Signed out first come, first served basis.

Ground Floor – Police & Pharmacy
• Hospital police are
available 24/7.
Obtain parking tag
here and Call Room
Keys.
Next to
employee
entrance
(rear)
Pharmacy – 24/7 – located in same
hallway near employee entrance
and police.

First Floor – Outpatient Clinics, ED, Operating
Rooms, Radiology,
Cath Lab, TICU, CCU, CTU, Access to DK Miller
Bldg.
(First Floor)
Red line on
ceiling takes
you to the ED
Radiology, down
this hall
Outpatient
clinics i
• From Ground Floor, patients t
may
take the escalator to the outpatient
areas or Pre-Surg Testing, etc.
Elevator also available just to the
right of the escalator.

First Floor – to the TICU, Cath
Labs, ORs
Cath Labs
ORs
Cath Lab (1 of 3) – First floor
near surgical waiting room.
TICU/Burn
(2) New ORs
were added
for a total of
12.

First Floor, Continued
Trauma ICU –
First Floor
From TICU
to….
Elevators
Radiology
Clinics/ i Escalator
…ED

First Floor, Continued
Emergency Room – Follow
Red Line on ceiling from first
floor to find the ED.
Renovations to the ED added
additional pods and include a
special exam/shower room for
rape victims. Nurses certified
in domestic violence provide
care and will assist you if you
need support with a criminal
case.

Second Floor
• Cafeteria – Hours
Monday – Friday
Saturday and Sunday.
After Hours
6:30am - 7:00pm
6:30am - 6:00pm
2:00am - 4:00am
Breakfast
6:30am - 10:00am
Lunch/Dinner 11:00am - 7:00pm
(Vending machines are located on ground near police
and on first floor near OR.)
• Chapel
• Staff Dining Room (Grand Rounds)

Third Floor
• Administration
• Medical Staff Office – Medical
Directors’ Office
• Smith Auditorium
• Conference Rooms
A, C & D
• Board of Directors
Conf Rm

Fourth - Fifth – Sixth Floors
• Fourth Floor
• Adult & Adolescent Psychiatry
• Fifth Floor
• Skilled Nursing
• 5 Zone 1 – Chronic Vent Unit
• Sixth Floor
• 6 Zone 1 – Skilled Nursing
• 6 Zone 2 – Medical/Surgical
• 6 Zone 3 -4 – Skilled Nursing

Seventh and Eighth Floors
Medical/Surgical units are
divided into Zones.
Follow directional
signs located as you
get off elevators.
701-715 (7z4) 716-730 (7z3)
751-765 (7z2) 766-780 (7z1)
801-830 (8 North) Rehab
866-880 (8 Zone 1 –
Observation &
Orthopaedics)

Nursing Station Set Up
Chart Rack
Computers to access
EMR
Administrative
Control Clerk –
Unit Secretary

Nursing Station, continued
Med Room –
Make sure you
flag charts after
writing orders
and let someone
know orders are
in chart.

Typical Inpatient Room
Sit while
talking with
patients.
Studies show
if seated,
patients think
you spent
twice as long
with them
then you did!

Ninth Floor
• 9 Zone 1- Chemical Dependency – Detox
• Forensic Unit – 9 Zone 2 (see precautions
in handbook before entering this unit)
• Zone 3 – Alcohol/Substance Rehab
• Zone 4 – Alcohol/Substance Rehab

Tenth & Eleventh Floor
• 10 North - Hemodialysis
• 10 Zone 1 & 2 – Future Transplant Unit
__________________________________
• 11 Zone 1– Psychiatry Offices
• 11 Zone 2 – Renal Services Patient Office
(temporarily)
• 11 Zone 3 – Adult Psychiatry
• 11 Zone 4 – Adolescent Psych

Twelfth Floor – Medical Critical
Care and Step Down Units
• 12 Zone 1 – Medical ICU Overflow
• 12 Zone 2-3 – Med/Surg – Step Down
• 12 Zone 4 – Medical ICU (closed unit –
Hospitalist Service – Medicine E)

Changing Look of the Campus…
Transplantation
Center of
Excellence
Long-Term
Care
Facility
Construction
is underway
for a new
long-term
care facility
as well as the
Transplant
Center of
Excellence.

Growing the ECMC Patient and
Family Satisfaction i Experience
KEY DRIVERS Qtr 3
Qtr 4 Qtr 1
NRC AVG.
2010 final
2010final
2011pend.
Overall Rating of Hospital 66.1% 53.5% 59.5% 63.2%
Willingness to Recommend Hospital 69.0% 54.7% 58.7% 68.2%
Communication with Nurses 73.6% 63.3% 65.6% 79.4%
Discharge Information 81.8% 83.7% 83.6% 81.1%
Communication with Doctors 77.2% 69.8% 74.2% 77.7%
Responsiveness of Hospital Staff 60.8% 37.3% 45.2% 54.6%
Pain Management 67.4% 53.5% 61.8% 64.9%
Quietness of Hospital 54.4%
31.8% 31.9% 50.6%
Communication about Meds 58.6% 50.0% 48.9% 64.8%
Cleanliness of Hospital Environment 69.8% 46.6% 50.0% 52.3%

What you can do to enhance
the patient experience
• A – Acknowledge – Sit down and smile – Hello Mr./Mrs.
________
• I- Introduce – I’m Dr. __________, I work with the Doctor in
Charge of your care, Dr. _____. I will be taking care of you
today.
• D-Duration Duration – Apologize for delays. “Based on my
examination, I will be ordering the following tests” – explain
and duration
• E- Explain – Ask if they would like you to call their family to
provide an update. Explain the care plan! BEFORE you
depart, ask if there is anything else you can do for them.
• T-Thank! Thank! - Always thank patients and families for allowing
ECMC to care for them.