ECMC Virtual Tour (PDF)
ECMC Virtual Tour (PDF)
ECMC Virtual Tour (PDF)
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Growing the <strong>ECMC</strong> Patient and<br />
Family Satisfaction i Experience<br />
KEY DRIVERS Qtr 3<br />
Qtr 4 Qtr 1<br />
NRC AVG.<br />
2010 final<br />
2010final<br />
2011pend.<br />
Overall Rating of Hospital 66.1% 53.5% 59.5% 63.2%<br />
Willingness to Recommend Hospital 69.0% 54.7% 58.7% 68.2%<br />
Communication with Nurses 73.6% 63.3% 65.6% 79.4%<br />
Discharge Information 81.8% 83.7% 83.6% 81.1%<br />
Communication with Doctors 77.2% 69.8% 74.2% 77.7%<br />
Responsiveness of Hospital Staff 60.8% 37.3% 45.2% 54.6%<br />
Pain Management 67.4% 53.5% 61.8% 64.9%<br />
Quietness of Hospital 54.4%<br />
31.8% 31.9% 50.6%<br />
Communication about Meds 58.6% 50.0% 48.9% 64.8%<br />
Cleanliness of Hospital Environment 69.8% 46.6% 50.0% 52.3%
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