ECMC Virtual Tour (PDF)

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$Crescent fracture-dislocation of the sacroiliac joint$

Growing the <strong>ECMC</strong> Patient and Family Satisfaction i Experience KEY DRIVERS Qtr 3 Qtr 4 Qtr 1 NRC AVG. 2010 final 2010final 2011pend. Overall Rating of Hospital 66.1% 53.5% 59.5% 63.2% Willingness to Recommend Hospital 69.0% 54.7% 58.7% 68.2% Communication with Nurses 73.6% 63.3% 65.6% 79.4% Discharge Information 81.8% 83.7% 83.6% 81.1% Communication with Doctors 77.2% 69.8% 74.2% 77.7% Responsiveness of Hospital Staff 60.8% 37.3% 45.2% 54.6% Pain Management 67.4% 53.5% 61.8% 64.9% Quietness of Hospital 54.4% 31.8% 31.9% 50.6% Communication about Meds 58.6% 50.0% 48.9% 64.8% Cleanliness of Hospital Environment 69.8% 46.6% 50.0% 52.3%
What you can do to enhance the patient experience • A – Acknowledge – Sit down and smile – Hello Mr./Mrs. ________ • I- Introduce – I’m Dr. __________, I work with the Doctor in Charge of your care, Dr. _____. I will be taking care of you today. • D-Duration Duration – Apologize for delays. “Based on my examination, I will be ordering the following tests” – explain and duration • E- Explain – Ask if they would like you to call their family to provide an update. Explain the care plan! BEFORE you depart, ask if there is anything else you can do for them. • T-Thank! Thank! - Always thank patients and families for allowing <strong>ECMC</strong> to care for them.
Page 1 and 2: Virtual Tour
Page 3 and 4: Ground Gou Floor - Main Entrance -L
Page 5 and 6: H.I.M. & Physician Lounge • Coffe
Page 7 and 8: On Call Rooms & Hospital Police •
Page 9 and 10: First Floor - Outpatient Clinics, E
Page 11 and 12: First Floor, Continued Trauma ICU -
Page 13 and 14: Second Floor • Cafeteria - Hours
Page 15 and 16: Fourth - Fifth - Sixth Floors • F
Page 17 and 18: Nursing Station Set Up Chart Rack
Page 19 and 20: Typical Inpatient Room Sit while ta
Page 21 and 22: Tenth & Eleventh Floor • 10 North
Page 23: Changing Look of the Campus… Tran

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