RA Sonae 59.indd

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Sonaecom Sonaecom includes environmental clauses in contracts with suppliers In order to manage risks throughout its value chain, Sonaecom includes clauses of an environmental nature in supplier contracts to ensure that environmental legislation and environmental factors, integrated into its environmental management system, are complied with by all of its suppliers. These clauses also state that Sonaecom can carry out technical audits on the supplier’s premises (of which 8 were conducted in 2006) to verify compliance with its obligations and the guidelines of Sonaecom, or to inspect any systems and equipment that have implications for the environmental management of Sonaecom. In order to ensure compliance with environment laws and regulations, all Work Orders (requests for work issued to Sonaecom’s suppliers) include specific information concerning the environmental issues that are connected to that type of work (e.g. air conditioning system gases, lamps, oils, and other types of waste). Innovation in Business Processes Supplier management solutions, which include BizFact and BizSuppliers, allow companies to implement simply and cost effectively a process that makes financial information available automatically to all Sonaecom internal users and suppliers. The Suppliers’ Portal was set up not only to allow suppliers to access their online current accounts but also to reduce the need for telephone contacts, and to eliminate the need to send payment confirmation orders to suppliers. In addition to increasing supplier satisfaction, there has been a significant reduction in postal and stationery costs, and employee time savings. They can access the status of invoices being processed in real time. The value of this project goes well beyond a simple reduction in paper consumption, since it has led to a fall of between 30 and 40% of costs associated with this business process and an increase in productivity. Sonaecom`s Sales Agents Sonaecom’s sales agent network is a critical business partner. The goal of having the best sales force in the telecommunications sector led the company to concentrate on and actively participate in three important stages of sales agents’ careers: recruitment, training and incentives. Optimus Negócios, in the mobile phone business segment, has strongly invested in redesigning agents’ recruitment plans since the beginning of 2006. Today, two thirds of the recruitment needs for agents are met directly by Optimus, which supervises the process. “Escola de Negócios Pontos Fortes” was launched in July 2006, and is focused on developing the skills, increasing the career life-cycle and tightening the relationship of agents with Optimus. The target of this school is not only sales people, but also administrative assistants and sales team coordinators. In only 6 months, in 2006, 368 people attended 69 courses. “Pontos Fortes” is also the name of the incentives programme, in which agents earn points for each sale made. These points can be traded in for prizes. Points can also be earned by attending the Escola de Negócios training courses. The objectives of this program are to increase motivation and agents’ career life-cycles. The average life-cycle of agents involved in this program is twice that of other agent organisations. “Escola de Vendas Optimus” is another example, focused on the residential business, and taking action in Selection & Recruitment programmes, Training, Motivation and Performance Evaluation of the sales teams of our agents. Its mission is to create selling and coaching skills to build a strong commercial culture. In 2006, more than 60 agents were recruited directly by Optimus and more than 60 training sessions were organised. “Academia Novis” is another project aimed at reducing the turnover of sales agents and improving selling and leadership skills. With actions focused on Recruitment and Selection, the challenge is to continuously improve results through focusing on the quality of the service provided through specialised, continuous professional training of our partners, thus contributing directly to their own business sustainability. 48 Sonae SGPS, S.A. Sustainability Report 06
Sonae Capital Troiaresort - integrating the environment into the value chain Environmental management is part of the entire value chain at Troiaresort. In construction work, in addition to compliance with legal requirements, sub contractors must ensure that Environmental Follow Up plans are implemented, which involves among other factors, the identification of environmental aspects relating to their activity, promoting measures that aim to minimise the effect of any negative impacts, give environmental training to construction workers, and measure and monitor environmental performance. Checking up on the implementation of Environmental Follow-Up Plans by sub contractors is assured by operational control visits and internal and external audits, undertaken as part of the Troiaresort Environmental Management System (EMS), which is certified according to the international standard ISO 14001. The scope of the EMS, a pioneer in this type of project, covers the design, construction and operation of the resort. Sustainability Report 06 Sonae SGPS, S.A. 49
Page 1: 06 Sustainability Report Sonae SGPS
Page 4 and 5: The publication of our first Sonae
Page 6 and 7: Sonae was founded in 1959 in the wo
Page 8 and 9: The Group portfolio is currently st
Page 10 and 11: 2.1. Governance Model “The issues
Page 12 and 13: . business is sustainable in the me
Page 14 and 15: © Klaus Post
Page 16 and 17: Environment in the Governance Model
Page 18 and 19: 3.1. Sonae Holding’s role in rela
Page 20 and 21: “There is no business that can ju
Page 22 and 23: 3.3. Managing New Risks: Strategic
Page 24 and 25: We would emphasise that the Audit a
Page 26 and 27: 26 Sonae SGPS, S.A. Sustainability
Page 30 and 31: Internal Audit reorganization and c
Page 34 and 35: Modelo Continente Managing Risks Co
Page 36 and 37: Sonaecom Sonaecom’s Business Cont
Page 38 and 39: 6.2. Eco-Efficiency Environmental a
Page 40 and 41: Waste .Reduction Reuse of Transport
Page 42 and 43: Limpo Shopping Centre recognises th
Page 44 and 45: Sonaecom Improvements in electrical
Page 46 and 47: 6.3. Business Chain The Sonae Group
Page 50 and 51: 6.4. Human Capital Human capital ha
Page 52 and 53: “Learning is very important for p
Page 54 and 55: Modelo Continente With more than 25
Page 56 and 57: 6.5. Stakeholder Dialogue The Sonae
Page 58 and 59: Sonae Sierra Sonae Sierra has been
Page 60 and 61: Sonaecom Stakeholder and issue anal
Page 62 and 63: 6.6. Community Involvement Sonae be
Page 64 and 65: Sonae Sierra Sonae Sierra has a str
Page 66 and 67: Sonae Capital Environmental educati
Page 69 and 70: 7. New Risks transformed into New M
Page 71 and 72: Troiaresort Troiaresort is being de
Page 73 and 74: Since 2000, a protocol has existed
Page 75 and 76: For more information about sustaina

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