Office of Student Development OSD Front Desk Clerk Job Description

Office of Student Development
OSD Front Desk Clerk Job Description
The Office of Student Development (OSD) is charged with the development and
implementation of orientation and transitional programs for students and their families at
the University of California, Berkeley. We also create residential communities that
facilitate personal development and intellectual growth. The Office of Student
Development includes New Student Services, Residential Living, Academic Services,
and Student Engagement.
Title Code 4921 Dept Code varies
Payroll Title Assistant II
Working Title Student Clerk
Salary $11.25
The OSD Clerk works up to 4-15 hours per week, depending on work-study status, type
of position, and negotiates a work schedule with their direct supervisor, which may
include some evening hours. Clerks are placed in the central OSD Office at the
Residential and Student Services Building at 2610 Channing Way, as well as at the
residential units around campus.
Essential Functions
Work Hours
Start/End
4-15 hrs/wk
varies
Customer Service (45%)
Greet visitors to the office, assist with questions, and refer students to the correct resource or professional staff.
Collect documents from students concerning employment and distribute payment when necessary.
Respond to drop-in, phone, and email questions from new students and their families about the CalSO reservation process (e.g.
logging on, adding guests, modifying reservations, payment procedures, cancelling, etc.), and refer questions to the CalSO Program
Directors or NSS Director when appropriate.
Respond to general inquiries about the different programs that comprise the Office of Student Development, and refer customers to
appropriate staff and/or departments within RSSP.
Explain University organization, governance, policies and procedures, and programs and services to new students and their guests.
Listen to and address new student and guest concerns with honesty, objectivity, sensitivity, and empathy, and provide appropriate
resources and referrals to ensure their needs are met as fully as possible.
Clerical/Administrative Duties (45%)
Filing
Photocopying
memorandum and information distribution to staff and students
typing documents
sorting and distributing mail
using excel spreadsheets
data entry
answering the telephone; taking and retrieving messages and answering inquiries
working with databases
Additional Duties (5%)
Staff the CalSO Assistance Table at check-in and lunch during orientation programs throughout June and July.
Perform errands in the building or on campus as needed (e.g. drop-offs, pick-ups, accompanying students, etc.).
Qualifications
Minimum Qualifications
Current full-time Cal student (undergraduate or graduate) in good academic standing
GPA must be a 2.0 or above during time of employment
Preferred qualifications
Have excellent skills in customer service and communication (both written and verbal).
Have knowledge of campus policies, procedures, and resources.
Previous experience as a CalSo Counselor is helpful but not required.
Be able to handle heavy detail work and perform under pressure.
Have the ability to take initiative and to work well independently.
Be proficient in Microsoft Office.
Terms of Employment
The Clerk is expected to represent the Office of Student Development during their time at the position and adhere to office
expectations and procedures.
Maintain the required 2.0 minimum G.P.A. throughout the term of employment.
Maintain full-time academic status (12-13 units per semester for undergrads) throughout the term of employment.
Work at a regularly scheduled shift during the time of employment excluding official university holidays and breaks. Time off
must be discussed with and approved by the supervisor in advance.
Continued employment is contingent upon a satisfactory job performance evaluation by the supervisor. Satisfactory job
performance evaluation is defined as meeting expectations as defined by the job evaluation in all areas of the job description.

The Clerk will receive compensation of $11.25/hr.
Expectations
Maintain positive working relationships with other The Office of Student Development staff, as well as other staff of Residential
and Student Services programs
Be responsible with special staff privileges (i.e. access to office, phones, keys, office equipment, etc.).
Maintain confidentiality and objectivity in all matters related to students and staff.
Perform other duties as assigned by the staff of the Office of Student Development.
Nondiscrimination Policy Statement for University of California
The University of California, in accordance with applicable Federal and State law and University policy, does not discriminate on the basis of
race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition (cancer related or genetic
characteristics), ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. The University also prohibits
sexual harassment. This nondiscrimination policy covers admission, access, and treatment in University programs and activities. Inquiries
regarding the University's student-related nondiscrimination policies may be directed as follows: Sex discrimination and access: ADA/504
Compliance Office, (510) 643-5116 (voice or TTY/TDD); age discrimination: Age Discrimination Act Coordinator, (510) 642-8471. Other
inquiries may be directed to the Academic Compliance Officer, 200 California Hall #1500, (510) 642-2795.
Injury and Illness Prevention (IIPP Requirements)
Provides health and safety training, guidance on safe work practices, provides proper equipment, observes work practices and correct
methods, and investigates accidents. Works in a safe and responsible manner while not putting self or others at risk. This includes complying
with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting
unsafe conditions.