Code of Practice for the Pastoral Care of International Students

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codeofpractice
For the Pastoral Care of International Students
11.3.2 Every agreement between signatories and international students who are under 18 years of age must
be signed by their parent/s.
11.4 Signatories must have a fee protection policy to safeguard all fees paid by international students.
12 Indemnity
12.1 Each signatory is responsible for its own compliance with the Code, and indemnifies the Administrator
against all expenses, losses, damages, and costs (on a full indemnity basis) incurred by or awarded against the
Administrator arising out of any claim by any person in relation to:
12.1.1 The signatory’s, or its agent(s)’, breach of any provision of the Code;
12.1.2 The manner of the signatory’s, or its agent(s)’, performance of any of the signatory’s obligations
under the Code; and/or
12.1.3 Any false, misleading, or deceptive conduct of the signatory or its agent(s), whether intentional
or not.
12.2 The principles of fairness and natural justice will be applied in the consideration of any claim under clause
12.1.
PART 5
5 Welfare
13 Support services
13.1 Signatories must designate an appropriate person or persons to be responsible for all inquiries about pastoral
care from international students. The existence and availability of this person or persons must be advised to
students on enrolment.
13.2 Signatories must provide support services to international students, including (but not limited to):
13.2.1 An orientation programme appropriate to the type of institution and the student;
13.2.2 Assistance to students facing difficulties adapting to the new cultural environment; and
13.2.3 Advocacy procedures to ensure students are made aware of their rights and the signatory’s
obligations under the Code, and how to access internal and external grievance procedures.
13.3 In addition to the requirements in clauses 13.1 and 13.2, signatories must provide the following support
services to international students if applicable:
13.3.1 Information and advice on accommodation, including advice on whether the signatory has assessed
the suitability of any accommodation and the result of any such assessment;
13.3.2 Information and advice on driving laws, driver licensing requirements, and road traffic safety,
including pedestrian and cycling safety, in New Zealand;
13.3.3 Advice on courses;
13.3.4 Advice on welfare facilities, including personal health services, mental health services, drug
education and counselling, and problem gambling;
13.3.5 Advice on accessing information on sexuality education, health promotion, and sexual and
reproductive health services;
13.3.6 Information and advice on relevant New Zealand laws, including laws on the sale of alcohol and
tobacco products; and/or
13.3.7 Information and advice on addressing harassment and discrimination.
13.4 Support services for international students must be tailored to meet the needs of international students.
Communicating with parents (international students aged under 18)
13.5 Signatories must contact the parents of any prospective international student under the age of 18 prior to
enrolling the student, and must establish communication arrangements with parents that can be used in the
event of an emergency.
13.6 Signatories must communicate regularly with parents of international students under the age of 18.