Annual Review 2009 - Sandwell & West Birmingham Hospitals

Our Vision
We will help improve the health and well-being of people in Sandwell,
western Birmingham and surrounding areas, working with our partners
to provide the highest quality healthcare in hospital and closer to home.
Our Values
OUR VALUES
Caring and Compassionate
WHAT THIS MEANS
• We care for patients, their carers and relatives as they
want us to.
• We treat all our patients with dignity and respect.
• Our services are accessible to all.
Accessible and Responsive
• We identify and respond to the diverse needs of the
patients and communities that we serve.
• We involve patients in decisions about their care.
Professional & Knowledgable
• We demonstrate high levels of competence
and professionalism in all we do.
• We provide safe, high-quality services.
• We pursue opportunities for innovation in the way we
provide services.
Open & Accountable
• We are open about what we do.
• We are accountable to patients and local people for
the decisions we take and the services we provide.
Engaging & Empowering
• We value the experience and knowledge of all our staff
and listen to their ideas.
• We work together across boundaries to provide the very
best care.
• We provide an environment in which staff can flourish
and grow.
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