Presentation SAP Services (PDF, 1019.51 KB) - Swisscom

SAP Services
Your SAP Center
of Excellence

One Stop Shop
Full-service portfolio for SAP
SAP Services is Switzerland's leading full-service SAP
provider. The main business focus is on the planning,
implementation and operation of SAP solutions for
companies of all sizes. For over 15 years, local and internationally
active Swiss companies have benefitted from
specific industry knowledge and the associated process
expertise, many years' technology experience, as well as
extensive integration experience on a technological and
process-related level.
We are your trustworthy SAP consulting partner, ready
to take on any challenge. We provide our customers with
everything they need from one single source – from
expert strategy and technology advice to professional,
industry-specific implementation and stable SAP operation
hosted in Switzerland.
We are committed from the outset to quality, excellence
and innovation. Our team is made up of around 420
certified SAP specialists who are on hand to optimally implement
the current and future requirements demanded
of the complex SAP application environment. In 2011,
three SAP Services customers received SAP Quality Award
nominations for the first time and each received a Quality
Award (2 gold, 1 silver) in Switzerland at the first go.
SAP Services is one of the four divisions that make up
Swisscom IT Services, a leading Swiss provider specialising
in the integration and operation of complex IT
systems. The Swisscom subsidiary's core competencies lie
in the fields of IT outsourcing services, workplace services,
SAP services and IT services for the financial industry.
The 2,900 employees of Swisscom IT Services look after
approximately 400 customers in Switzerland, Austria and
Singapore, and generated revenues of CHF 859 million in
2011.
Swisscom IT Services is a wholly-owned subsidiary of
Swisscom Ltd.
The service and support cycle: Plan – build – run
We offer our customers every service they require
throughout the entire IT life cycle. Our specialists provide
you with advice and support at every stage, from
planning and implementation of SAP solutions up to and
including their smooth and efficient operation.
SAP consulting
We provide companies with advice in the evaluation and
rollout of modern SAP solutions based on leading-edge
technological and platform know-how. We develop innovative
integrated IT and SAP solutions for our customers
in accordance with best practice and well-proven, standardised
methodologies (ASAP, runSAP, Hermes etc.). Our
goal is to enable you to respond optimally and flexibly
to changing market conditions so that your company
remains competitive and resilient in the face of economic
crises!
SAP implementation
More than 500 successfully implemented projects of all
shapes and sizes are testimony to our comprehensive
expertise. Thanks to our commitment to quality from
the outset, our excellently trained SAP professionals
ensure that our customers' projects progress without any
problems. During implementation, our customers benefit
from our extensive SAP application and project management
expertise, our broad industry experience, and our
profound knowledge of sector-neutral SAP technology
solutions.
SAP operation
More than 130 specialists work in SAP Services to ensure
the stable operation of SAP platforms for over 80 customers.
We provide varied and flexible operating models
for SAP applications and infrastructures: from application
management and the outtasking of individual services
right through to full outsourcing.
We are dedicated to ensuring that our customers are able
to concentrate fully on their core business and the efficiency
of their internal processes. We therefore provide:
• A single point of contact for all customer enquiries. The
SAP Service Desk is staffed by professional SAP specialists.
• A reliable service. We operate in accordance with ITILcompliant
processes and employ best practice methodology.
• Swissness: Our highly available, redundant infrastructure
is hosted in Swiss data centres with guaranteed
24/7 operation.
Excellence
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Industrial
Consulting
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Innovation
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We know your industry's challenge
Industry-specific expertise
Another aspect of the SAP Services consulting service is
reflected in the industry-specific organisation. Specialist
employees from Business Development and Consulting
have acquired in-depth insights into many industries and
their specific processes. Below is an up-to-date list of the
commercial sectors in which our experts possess industry
expertise and many years of project experience with the
associated SAP industry solutions.
• Consumer products
• Retail and wholesale
• Industrial
• Public sector
• Transport
• Telecommunications
• Healthcare
• Media
• Utilities

We guarantee quality
Quality from the outset: No empty promises
SAP (Switzerland) Ltd has accredited SAP Services for
its successful participation in the SAP partner quality
accreditation programme. This involves the deployment
of quality standards and processes that play a key role in
ensuring that customer projects are implemented according
to the agreed specifications and in line with time,
cost and quality requirements.
In 2011, SAP (Switzerland) Ltd presented three customers
of SAP Services with SAP Quality Awards for projects
carried out in collaboration with us. The awards recognise
our attention to precision when it comes to meeting
timelines and budget specifications, as well as our flexibility
and strong customer focus during the implementation
and (global) rollout of SAP projects.
Swisscom IT Services employees are distinguished by
their outstanding expertise and motivation. The company
is certified in accordance with:
• ISO 9000:2000 for quality management systems
• ISO 14001:2004 for environmental management
systems
• ISO 20000-1:2005 for IT service management/ITIL
• ISO/IEC 27001 for information security management
systems
SAP awards
Thanks to our fulfilment of the strict quality criteria and
the market success achieved with SAP (Switzerland) Ltd,
we have enjoyed SAP gold partner status for a number
of years. In addition to holding the highest SAP partner
status, we have achieved multiple SAP certifications in
a wide range of areas. Integration in the Collaborative
Business Initiatives (CBI) is attestation by SAP (Switzerland)
Ltd of our great technical knowledge and potential
for market development.
• 2011 Innovation Award from SAP (Switzerland) Ltd
• 2011 Best CBI Partner Award from SAP (Switzerland) Ltd
• Certified SAP Partner Center of Expertise for Service and
Support
SAP special expertise (CBI)
Business Intelligence (InMemory Analytics HANA)
Customer Relationship Management (WEB Channel)
Global Trade Services (GTS)
Mobile Sales
Project and Portfolio Management (PPM)
Service and Asset Management
Supply Chain Planning (SCM)
Sybase Unwired Platform (SUP) and Security (IdM, SSO)

Always the right solution
Focus on customer requirements
Fit for the future: As a part of Swisscom IT Services, SAP
Services is positioning itself as your trustworthy companion
in the digital world. With the help of our management
consulting service we work with you to develop an
SAP IT strategy aimed at protecting your IT investments.
Innovation is our passion and our service promise. We
provide you with future-oriented support in all methodological
and organisational matters. We are your partner,
whether in architecture planning or harmonising and
coordinating SAP operations and projects (RunSAP).
Mobile working: Mobility is an unstoppable trend in
the modernisation of business processes and a need of
many users in daily business life. Here at Swisscom SAP
Services we are committed to mobility. We develop apps,
overcome the challenges of Mobile Device Management
(MDM) for our customers and provide them with
support in setting up a mobile platform (SUP). In order to
ease your entry into mobile business and keep up-front
investments low, you can obtain the mobile services as
and when you need them, from the cloud or in a rental
scheme.
On-demand services: Cloud computing is a hot topic
at the moment. We have developed a wide range of
cloud solutions tailored to your specific needs (Dynamic
Services for SAP, Flex E-Cloud etc.). Depending on the
individual challenges that you face, you can choose the
on-demand solutions that best match your changing
requirements as regards IT resources and SAP solutions.
Topicality – Real-time data: High-performance in-memory
computing combines the transaction processing
of large data volumes with real-time analyses. You will
be surprised by the speed at which data can be provided.
Our advisors use their project experience and their
special expertise in SAP HANA, attested by SAP, to show
you the wide range of options and prospects offered by
innovations in the field of "big data". Gain an advantage
over the competition in terms of knowledge!
Assured project success: Our change management competencies
and project management experience ensure
that your project will be a success. Many years of practical
experience and a combination of entrepreneurial and
specialist skills help to distinguish our consultants from
the competition. We reinforce our high standards of quality
assurance through targeted business process testing.
Employing best practices and rapid deployment solutions
(RDS) is another way of guaranteeing your success.
Name an application or solution –
we are familiar with them all!
SAP Business Suite
Thanks to the wide range of specialisations and the size
of our team of advisors, we are able to offer full coverage
of all well-known SAP applications (ERP – CRM – SRM –
SCM – GTS – GRC – BI/BO – HCM – PLM/PPM) and the
modules that make up the applications. We optimise
preconfigured SAP – Business All-in-One solutions to the
needs of the company and industry-specific processes
and workflows of our customers. Our ability to work with
a range of applications is complemented by many years
of in-depth experience in systems integration. We work
with all relevant SAP Netweaver components (PI – Enterprise
Portal – SolMan – MDM/MDG – Webshop etc.). In
order to allow us to implement customer-specific requirements,
we possess proven application development
expertise in all relevant development technologies such
as ABAP, ABAP OO, WebDynpro ABAP, Java, Smart Forms,
SAP Script, Adobe Forms etc.
SAP® Business ByDesign
Using the software on a rental basis allows for flexibility,
cost efficiency and high levels of performance. By
implementing this on-demand business solution, small
and medium-sized enterprises (SME) are able to hit the
ground running with their business. Benefit from our
consultants' extensive expertise and ensure that you are
taking proper advantage of this on-demand solution.
SAP® Business One
Using SAP Business One, you can bring together all of
your company's important core functions in a single
application. As a result of the collaboration with our
experienced consultants, your work is made much easier
and you save time and energy during implementation.

"We benefit from the experience and industry
expertise of Swisscom IT Services when it comes
to managing our complex processes."
Hans-Peter Birneder, CIO, Schaffner Group
"Providing our customers with added
value is our motivation. Ensuring that
they are satisfied is our aim."
Sergio Chiandetti, Head of SAP Services, Swisscom IT Services Ltd
Contact
Swisscom IT Services Ltd
SAP Services
Pfingstweidstr. 51
CH-8005 Zürich
Phone +41 58 221 70 30
Info.sap@swisscom.com
www.swisscom.ch/sap