customer digest december 2012 - january 2013 - Access Bank

ACCESS BANK PLC
VOLUME 21 NO. 01
DECEMBER 2012 - JANUARY 2013
A P A S S I O N F O R E X C E L L E N C E
Access Bank Awarded “Most Punctual Bank”
in Clearing House for the year 2012
What I need to Know
Aigboje Aig-Imoukhuede, Group Managing Director/CEO, Access Bank
making a speech at the event.
Nigeria's (CBN) Abuja Bankers' Clearing at the just
concluded CBN award night held at Yaradua
Centre, Transcorp Hilton, Abuja.
The award was in recognition of the Bank's
effectiveness and competence in clearing
activities.
New Year Resolutions
This is the time of the year when many people begin to
think about their New Year resolutions. It is likely that at
least one person will ask you what your resolutions are for
the year. Research has shown that people who make
resolutions are 10 times more likely to attain their goals
than people who do not explicitly make resolutions.
Saving is cool. Saving is fun! With
Access Early Savers - saving is for
everyone! Learn about saving and
you can win some awesome prizes!
Imagine you are the president of a
brand new country. As a new country
you will need your own currency.
Design your very first banknote
and send your entry to
nickafrica@vimn.com
Entries can be written, drawn, filmed
or photographed, etc
Submitted entries will be judged on originality
and creativity and according to age group.
Entries can be emailed to nickafrica@vimn.com
For more information, please visit
www.accessbankplc.com/flc or call the contact
centre on (01 – 2712005-7) or visit your
nearest Access Bank branch.
R-L: Access Bank staff, Innocent Ike, Super Regional Head, CBD Abuja,
welcoming the Vice President, Arc. Namadi Sambo, to Access Bank
stand at the International Telecoms Union (ITU) Conference in Dubai
recently.
Bombers FC, Hope for Survival Orphanage, Gishiri, Abuja winners of the
2012 Inter-Orphanage Football Tournament sponsored by EBSG, Access
Bank Plc.
Olusegun Fafore of Access Bank, tackles Jay Jay Okocha at the Access
Bank-sponsored Super Stars Play for Life organised by Friends Africa to
commemorate the 2012 World AIDS Day.
“You can't always control what happens to you but
you can control how you react. You're in control of
your emotions.”
On New Year's eve, as it is the tradition for every
adult in a particular community to stand next to
the one person who made their life worth living at
the stroke of midnight. All wives in a local bar
rushed close to their husbands in readiness. Well,
it was kind of embarrassing because as the clock
struck, the bar tender was almost crushed to
death as all husbands rushed to him to grab a
bottle of beer.
n December 13, 2012, Access Bank won
the award of the “Most Punctual Bank”
Oin Clearing House for the year 2012. The
Award was presented by the Central Bank of
The CBN Clearing House is the meeting point
where all Banks’representatives in Nigeria
exchange clearing instruments such as cheques,
drafts, direct debits, dividend warrants and NIBSS
electronic funds transfer (NEFT).
The Director, Branch of Operations, CBN, Mrs.
Tope Omage, presented the award to the Bank’s
representatives; Seyi Ogunbowale, Shola Oyalana
and Udeme Eno.
The Award Ceremony is held annually for
participating banks. In addition, an award of
recognition was also presented to the Group
Managing Director/CEO, Aigboje Aig-
Imoukhuede, in recognition of his contributions
to the development of CBN Clearing House and
the Bank's good corporate governance.
Access Bank Sponsors Women in Management
and Business 11th Annual Conference
Mrs. Mosunmola Belo-Olusoga, Non-Executive Director, Access Bank Plc
(middle), flanked by Access Bank staff at WIMBIZ Conference 2012.
As part of its commitment towards ensuring
consistent sustainability of female participation in
business, Access Bank recently sponsored the 11th
Women in Management and Business (WIMBIZ)
Annual Conference themed: “Wellbeing,
Workplace and Wealth”. The conference was held
on November 8 - 9, 2012 at Harbour Point Centre,
4 Wilmot Road, Victoria Island, Lagos.
Women in Management and Business (WIMBIZ) is a
female-focused Nigerian based Non-Governmental
Organisation (NGO) established in 2002 with the
vision “to be the catalyst that elevates the profile
and influence of women in management and
business”.
WIMBIZ was established to encourage and
facilitate the interaction between female corporate
executives and entrepreneurs. It identifies serious
issues concerning women in the workplace and in
business.
In promoting its vision, WIMBIZ organises lectures,
conferences, mentoring, training and outreach
programs where Women meet to dialogue on
issues militating against women achieving their full
potentials.
Access Bank delegation was led by Mrs. Mosun
Belo-Olusoga, Non-Executive Director, Access
Bank.
Yet, it is not so easy to keep New Year resolutions as old
habits of mind and action start to test one's resolve and
pull people away from the new ones that were created.
Common New Year Resolutions include:
Quit smoking
Quit drinking
Lose weight
Join gym
Go back to school
Pay off debts
Get organised
Tips on how to keep your New Year Resolution
1. Know Your Why. For a resolution to stick, it
has to be aligned with your core values. You
h a v e t o “ K n o w w h y ” a n d f e e l t r u l y
passionate about the goals you have set for
yourself.
2. Be Specific. Describe your goals and
resolutions in ways that will allow you to keep track of
your progress and measure your success.
3. Don't Just Think It, Ink it! A Stanford
U n i v e r s i t y s t u d y f o u n d t h a t w h e n
people wrote down their goals, it increased the
probability of them achieving it by over 70%.
4 . D e s i g n Yo u r E n v i r o n m e n t . N e v e r
underestimate the power of your environment to
support or sabotage your success. Design
your environment so that it's hard NOT to do
what you resolved.
5. Narrow Your Efforts. Trying to do too many
things at once can make you unfocused.
Break those goals down into small bite size steps.
Small steps, strong start!
6. Focus on the Process. It's easy to get caught
up in an initial wave of enthusiasm but lose focus
when your initial efforts don't produce
immediate and amazing results. So, focus on the
process itself and develop greater competence of
the actual activity, habit or skill you want to
acquire. PERSISTENCE ALWAYS PAYS OFF.
7. Forgive Your Failures. Your setbacks and
failures will not define your success in the year
ahead or any year; HOW YOU RESPOND WILL. If
you happen to mess up, lose your resolve or
revert to a familiar well-practiced behavior, don't
beat up on yourself. Reflect on the lessons they
hold, make adjustments accordingly and get
back in the saddle. Life rewards those who work at it.
Happy New Year from All of us @ ACCESS BANK
CUSTOMERS’ DIGEST is a monthly Publication of ACCESS BANK PLC - Plot 999C, Danmole Street, Victoria Island, Lagos.
Telephone: 234 (01) 2805619; 2712005-7, 4619264-9. Website: www.accessbankplc.com; E-mail: ITQM@ACCESSBANKPLC.com

VOLUME 21 NO. 01 DECEMBER 2012 - JANUARY 2013
Customer Speak
Social Responsibility
Employee Spotlight
I was able to do my transaction successfully and I want to use this medium to thank and commend
Ify Nwani of Access Bank Contact Centre and the entire team.
They really thrilled and ‘wowed’ me by going the extra mile to give me excellent customer service.
Thank you,
Access Bank Partners Global
Organisations on “Inside Story”
2012 Access Bank
End of the Year Party in Pix
Bukola Olanrewaju.
Industry Trends
Nigerian Stock Exchange
Annual Essay Competition
Chiamaka Onuh, winner of the 11th Annual National Essay Competition for the Secondary Schools category (middle), flanked by
Aigboje Aig-Imoukhuede, Group Managing Director/CEO, Access Bank Plc and Oscar Onyema, Director General, Nigerian Stock Exchange.
As part of its initiative to empower the youths of our nation, The Nigerian Stock Exchange (NSE) recently held the
11th edition of its Annual National Essay Competition Awards. The ceremony which took place at the MUSON
Centre, Onikan, Lagos was designed to honour and celebrate the winners of the essay competition.
The Essay Competition, which is specifically for students of Secondary Schools and Tertiary Institutions, was
introduced by NSE with the intent of developing a culture of wealth creation amongst Nigerian youths by
educating them on the benefits of investing in stocks and bonds. Since its commencement in 2001, the
competition has recorded tremendous impact within and beyond the educational system.
The award ceremony had in attendance eminent personalities including, the Deputy Governor, Financial System
Stability, Central Bank of Nigeria (CBN), Kingsley Moghalu; the Director General, Nigerian Stock Exchange, Oscar
Onyema and the Group Managing Director, Access Bank Plc, Aigboje Aig-Imoukhuede.
In his speech, the Group Managing Director, Access Bank, Aigboje Aig-Imoukhuede, commended the NSE for the
laudable initiative which promotes capacity building and enhances socio-economic development in Nigeria. He
expressed happiness that the initiative has imparted the lives of tens of thousands of Nigerians.
He further said that the Bank is committed to best practices and continues to leverage opportunities such as this to
contribute its quota towards ensuring the stability and sustainability of the educational sector through conscious
and deliberate investment in youth development.
In his address, the Director General, Nigerian Stock Exchange, Oscar Onyema applauded the huge participation in
the essay competition. He said that it symbolizes the national acceptability of the initiative and also used the
opportunity to appreciate Access Bank and its leadership for their continued support over the years.
Keeping Healthy
High Blood Cholesterol:
What You Need To Know
Cholesterol is a waxy, fat-like substance that is found in
all cells of the body. Your body needs some cholesterol
to work the right way. However, blood is watery, and
cholesterol is fatty. Just like oil and water, the two do
not mix.
Your blood cholesterol level has a lot to do with your
chances of getting disease. High blood cholesterol is
one of the major risk factors for heart disease. A risk
factor is a condition that increases your chances of
getting disease. Infact, the higher your blood
cholesterol level, the greater your risk of developing
heart disease or having a heart attack.
When there is too much cholesterol in your blood, it
builds up in the walls of your arteries. Over time, this
build up causes “hardening of the arteries” so that the
arteries become narrowed and bloodflow to the heart
is slowed down or blocked. The blood carries oxygen to
the heart, and if enough blood and oxygen cannot
reach your heart, you may suffer chest pain. If the blood
supply to a portion of the heart is completely cut off by
a blockage, the result is a heart attack.
High cholesterol level is associated with three
risk factors:
?Lifestyle risk factors- Unhealthy diet, lack of e x e r c i s e
and physical activity, obesity, smoking and excessive
intake of alcohol.
?Treatable risk factors- Hypertension, diabetes and
other medical conditions such as kidney and liver
disease.
?Fixed risk factors- Family history of heart disease, age,
early menopause and ethnic group.
Preventive measures:
?Eat a healthy, balanced diet –Eat foods such as oily
fish, avocado, nuts and seeds, olive oil and vegetable
oil; these are low in saturated fat
?Lose weight – This will help reduce your cholesterol
level
?Exercise regularly
?Carry out a blood test if you have family history of
cholesterol problems.
L-R: Jeffrey J. Hawkins. Jr, U.S. Consul General, Kendra Etufunwa, Lead Actress, Inside Story, Aigboje Aig-
Imoukhuede, Group Managing Director/CEO, Access Bank Plc and Hakeem Kae-Kazim, Lead Actor, Inside
Story during the Première of Inside Story: The Science of HIV/AIDS at the SilverBird Galleria in Lagos.
Access Bank Plc’s commitment towards building a healthier world through its fight against
HIV/AIDS recently received a boost at the premiere of “ Inside Story: The Science of
HIV/AIDS.”
The movie, captured in compelling story of sports, love and ill fate, was developed to enlighten
audiences about HIV/AIDS and raise the level of awareness about the disease among mankind
in partnership with UNAIDS, Discovery Communications, Discovery Channel Global Education
Partnership (DCGEP), Chevron, Management Sciences for Health and some other global
organizations.
Speaking on the collaboration, Aigboje Aig-Imoukhuede, Access Bank's Group Managing
Director said "the Bank's intervention in the health space is a responsible approach to managing
the impact of the triple pandemics of HIV/AIDS, TB and Malaria through effective workplace
programmes, partnerships and community involvement that seek to reduce the effect of the
pandemics on employees, their families, supply chain, clients and society in general."
He added that “the partnerships between organizations are essential and Inside Story is one of
such partnerships. The film will help ensure that awareness and education about HIV/AIDS
reaches the grassroots and shapes behaviour.”
Also, Ambassador Eric Goosby, United States AIDS Coordinator, who attended the film
premiere said “Inside Story will be a valuable tool to inform people across Africa and the world
about the science of HIV. With greater understanding of the virus, people can seek to know
their status, protect themselves and adhere to life-saving treatment if needed."
He added that “the global AIDS response is a shared responsibility. With strong leadership from
the United States, and continued partnership from the private sector, we are seizing the
opportunity the science has presented us to move toward an AIDS-free generation.”
Stressing the importance of knowledge and awareness in the struggle against the HIV/AIDS,
Aric Noboa, President Discovery Channel Global Education Partnership and the Executive
Producer, Inside Africa said "Knowledge is power, with Inside Story, we have a powerful tool
with which to share the science of HIV, adding that Inside Story is an African film for African
audiences that tackles a global pandemic. We are honored to premiere the film here in South
Africa and thankful for the generous support of our partners. “Understanding HIV/AIDS is
central to making healthy decisions, complying with treatment and ending stigma and
discrimination. This is the right time for Inside Story, an innovative approach to helping
eradicate HIV/AIDS in Africa and beyond”, said Aric.
Following the premiere of the film in Johannesburg and United States of America in January
2012, a comprehensive rollout of the film - including national broadcasts across sub-Saharan
Africa and distribution through grassroots efforts of NGOs, schools and governments will
commence. Also, DCGEP will provide facilitator guides and DVD & online materials for use by
community and public health organizations, as well as schools throughout Africa, to reinforce
Inside Story's messages in both urban and rural communities.
Discovery World, the factual TV channel operated by Discovery Networks, will also support the
project by airing the trailer and shots across Africa in conjunction with the release of the film.
The trailer for the film and regular updates on the project can be found at
insidestorythemovie.org and facebook.com/insidestory.
Recipients of the long service award with GMD, Aigboje Aig-Imoukhuede and GDMD,
Herbert Wigwe.
A cross of section of members of staff at the party.
Wande Coal performing to the delight of the audience.
Wiz Kid Naeto C Timaya Mo'Cheddah D’ Prince
Chiamaka Onuh emerged winner of the 11th Annual National Essay Competition for the Secondary schools
category while Moses Ajireloja emerged the winner for the Tertiary Institutions category.