July - Saint Clare's Hospital

VOLUME 3 ISSUE 4
Jacqueline Lezcano is a DAISY nurse. A patient wrote: “This past
Sunday, I had the unfortunate experience of dealing with dyspnea.
Given the circumstances, I had my brother bring me to the Denville
ED. Considering this was the first type of such an episode for me I was
very nervous. My ED nurse that day was Jacqueline Lezcano. Upon
my arrival into my room, she greeted me in a way in which I immediately
felt comfortable under her care. This “moment of truth” set
the tone for what would be the transformation of an uncomfortable
circumstance – me arriving nervous – to a controlled situation in
which I fully trusted the forces of care that were being seamlessly implemented
around me. Throughout my stay, Jacqueline was extremely
attentive, clinically knowledgeable, and absolutely role modeled our
system values in her delivery of care. Given that the disposition of my
role rarely awards me the opportunity to witness the great clinical work
going on here, it was a rare – albeit unfortunate – opportunity for me
to dive into the clinical side of the business. As I departed from our
Denville ED, I felt so proud that I work for a system which selects
and develops nurses like Jacqueline. She is truly a role model for the
type of behavior our values hope to inherently create in all our organizations.”
May 2012
Pictured (l-r): Suellyn Ellerbe,
MN, RN, NEA-BC, with the
May 2012 Daisy Nurses, Debbie
Miller, RN, Jeanette Pascale, RN,
CEN, CPEN, and Maureen
O'Connell, BA, RN.
May 2012 Debbie Miller, RN, 4 WEST
Debbie Miller is a DAISY nurse. A patient’s family wrote: “I want
you to be aware of the most wonderful and compassionate care my
mother received from one of your nurses on 4 West during the final
four days of her life. My mom volunteered at Saint Clare’s for 33 years
helping patients, their families, and visitors as if they were her own
family members. It was so fitting therefore, that she was blessed to
have Debbie on duty for those final days. Debbie comforted not only
my mom, but comforted my 92-year-old dad and myself, by going
beyond her daily duties. She kept close watch on my mom attending
to her bed sheets, washing and cleaning her many times during the
day, combing her hair, and keeping her comfortable and warm. She
called for a complimentary lunch cart for my dad and me so we didn't
have to leave my mom’s side. When it was imminent my mom was
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passing, Debbie hugged us and stayed with us helping through the
initial grieving process, and waited with us until the funeral director
came to mom’s room. Debbie should be exalted for her professionalism
and for being a true model of our core values. My dad also wishes
to thank her, and everyone at Saint Clare’s for the care his wife received
from the hometown hospital that they depended on since 1945.
As we both look back with sadness, we count our blessings that someone
like Debbie was here for us when we needed them the most!”
May 2012 Maureen O’Connell, BA, RN, Maternal Child Department
Maureen O’Connell is a DAISY nurse. A few months ago, the Maternity
Unit was especially busy and the nurses needed extra help, so
they called “Mo,” and of course she said she would help. Upon her
arrival, she learned that one particular patient was to be discharged.
Mo went to the nursing office and asked the nursing supervisor what
she had to do to prevent this baby from being potentially discharged
to an unsafe environment. When Mo speaks, people listen. A hospital
hold was placed on the baby, and DYFS (Division of Youth and
Family Services) was again involved. Eventually DYFS determined it
would be safe for the baby to be discharged to this mother. However,
because of Mo’s due diligence during the discharge process, reevaluations
were done and home visits were arranged to provide reassessment
of the situation. The baby went with the mother and DYFS was
to provide home support to the mother and baby. Later it was learned,
the mother never followed up with her own care and DYFS took custody
of the baby. Mo’s intuition about the safety of the baby was first
and foremost in her mind.
Other examples of Mo’s DAISY attributes include: A new father
was also celebrating his birthday as well as the birth of his new baby,
so Mo arranged for a birthday cake for this family. She also went out
of her way after work to pick up formula for a family that had a specific
request.
May 2012 Jeanette Pascale, RN, CEN, CPEN, Emergency Department
There are so many examples of how Jeanette is a DAISY nurse. One
Sunday night there was a young patient on the Pediatric unit who
needed an IV and was considered a “hard stick.” Nurses tried to insert
the IV but were unsuccessful. Jeanette was asked if she could assist.
The child’s parents were more than a little anxious, but they relaxed
with Jeanette’s arrival and her expertise in starting the IV. Plus, Jeanette
did even more. The parents could communicate in English but it was
tough. Since Jeanette is bilingual, they could talk with her in Spanish
and her calming reassurance made a world of a difference for them.
(continued)