Conciliation application form - Trenitalia
Conciliation application form - Trenitalia
Conciliation application form - Trenitalia
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ANNEX "B"<br />
APPLICATION FOR MEDIATION<br />
Mediations Office<br />
<strong>Trenitalia</strong> S.p.A. - Consumer Associations<br />
Piazza della Croce Rossa No 1-00161 Rome (Italy)<br />
I, the undersigned …………………………………………..…..…..... born in<br />
……………...…………..……….………….……. county/province/state…............. country .............<br />
on …………............. resident in ………………………….………….….……………..……..…………<br />
(county/province/state) ……....... zip/post code ……..……<br />
in via/piazza/street address……………………………………………………..…………. Tax Code __ __ __ __ __ __<br />
__ __ __ __ __ __ __ __ _<br />
Would like to be contacted at the following address (if different from my residence):<br />
via/piazza/ street address …………………………..... town…………..…………… (county/province/state) ….........<br />
zip/post code ………..... tel…….……………….. fax*.……….……..… email*<br />
……………………..……………………<br />
The report containing the outcome of mediation will be sent to the address above.<br />
WHEREAS<br />
On (date) ……………………......…………. I submitted a complaint to <strong>Trenitalia</strong> S.p.A.:<br />
by ……………………………………………..…….…….. (fax, registred letter etc.)<br />
regarding a journey on the train ………………..… on ………..….. (state train type and number and journey date)<br />
regarding the following railway connection ……………….…….……………………………………<br />
and concerning the following problem (please describe your complaint briefly, clearly and in legible handwriting):<br />
………………………………………………………………………………………………………………..…<br />
………………………………………………………………………………………………………………..…<br />
………………………………………………………………………………………………………………..…<br />
Now,<br />
□ having received a reply I deemed unsatisfactory (on (date) ……......…. protocol no. ……..….……………….)<br />
□ not having received a reply within the 60-day term.<br />
_____________________<br />
* not compulsory
ANNEX "B"<br />
APPLICATION FOR MEDIATION<br />
I HEREBY REQUEST<br />
that the Joint Mediation Commission settle the dispute according to Current<br />
Mediation Procedure established by mutual agreement between <strong>Trenitalia</strong> and<br />
Consumer Associations (Memorandum of Understanding 04 March 2010)<br />
I hereby aknowledge that I am aware of, and accept, the contents of the Mediation Procedure, and that I undertake to<br />
not take up any judicial or extrajudicial actions until the Mediation Commission discusses and decides on the matter.<br />
I give my Power of Attorney to negotiate the dispute’s settlement on my behalf to the Consumers Association:<br />
..................................... ........................., which has represention at national level and which is enrolled in list at the<br />
Ministry of Economic Development, through a representative designated by the same.<br />
I agree to notify, by registered letter, the Mediations Office of my acceptance or rejection of any mediation proposal<br />
identified by the Commission within 15 days of receiving its notification.<br />
Or if you want to give the Association also your proxy to close and settle the negotiation:<br />
I give my Power of Attorney to negotiate and settle the dispute to the Consumers Association: .....................................,<br />
which has represention at national level and which is enrolled in list at the Ministry of Economic Development, through<br />
a representative designated by the same, herewith approving any agreement signed by the same.<br />
I request:<br />
□ to not be heard by the Mediation Commission<br />
□ to be heard by the Mediation Commission<br />
I herewith attach a copies of the following documentation on the matter of the dispute:<br />
1) ticket<br />
2) copy of complaint<br />
3) copy of reply to claim<br />
4) other (possible) documents: ………………………………………………………………………..……<br />
.......................<br />
(specify documents enclosed)
ANNEX "B"<br />
APPLICATION FOR MEDIATION<br />
Warnings:<br />
I the undersigned declare to be fully in<strong>form</strong>ed that:<br />
- At all times I have the right to refuse to participate in mediation or to withdraw from it, and go through the ordinary<br />
courts or other mechanisms for out-of-court settlement, subject to submitting a statement to this effect to the Mediation<br />
Office;<br />
- If, prior to submitting the <strong>application</strong> for mediation, I have already taken judicial or extrajudicial steps regarding the<br />
same event, I must notify the Mediation Office to such effect;<br />
- The outcome of mediation may be less favorable that that which could be achieved through a court procedure;<br />
- I have the choice of whether to accept the Mediation Commission’s proposal;<br />
- The mediation report has the effect of a settlement agreement under Article 1965 of the Italian Civil Code;<br />
- The arguments, in<strong>form</strong>ation and proposals relating to the dispute are submitted freely by me the customer, and<br />
<strong>Trenitalia</strong>, on a confidential basis.<br />
Date…………….<br />
Signature ……………………<br />
In<strong>form</strong>ation notice pursuant to Art. 13 of Law 196/03<br />
As the Customer, I hereby agree that my personal data are processed by <strong>Trenitalia</strong> SpA as the “In<strong>form</strong>ation<br />
Asset Owner” (IAO) as per Legislative Decree No. 196 of June 30, 2003 (on personal data protection), for<br />
the purposes of the Memorandum of Understanding of 30/09/2008 and the <strong>form</strong>alities specified therein.<br />
I also authorize the representative of the Association of Consumers in the Mediation Commission<br />
investigating my case to disclose in<strong>form</strong>ation and data (including through the provision of documents)<br />
which relate to me, and which are relevant or useful for examining the merits of the case. The failure on my<br />
part to grant consent means the matter cannot be admitted for mediation. My data will be in no way<br />
disseminated save for to the Responsible officer/s and, as entrusted officers, person designated by the above<br />
mentioned IAO.<br />
The IAO is <strong>Trenitalia</strong> SpA, with registered office in Piazza della Croce Rossa No. 1, - 00161 Rome (Italy).<br />
The data-managing office responsible for processing my data is <strong>Trenitalia</strong>’s Vendita e Assistenza (“Sales and<br />
Assistance) N /I office, with address in Piazza della Croce Rossa 1, - 00161 Rome (Italy). I may apply to<br />
that office to exercise my rights under Art. 7 of Legislative Decree 196/2003, including - by way of example<br />
- confirmation of the existence of data relating to me as well as the datas’ updating, correction, integration or<br />
deletion from the system, for lawful reasons. I may also contact that same office to know the names of any<br />
possible additional data-managing offices or In<strong>form</strong>ation Asset Owners.<br />
Signature…………………………………...