The Workplace Productivity Challenge - Summary - Department of ...

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summary of the report of the workplace productivity working group
“As they say, a picture is worth a thousand words so that’s what we did. We turned our business
data into pictures, and we have just reported a 400% return on investment (ROI) in 30 months,”
Mr Miller says.
The leadership team also recognised that getting good data collection and making a difference to
the firm would require the commitment of every staff member. This meant developing a full suite
of educational tools to teach staff how to use the new mobile data collection system and setting
up two education centres.
Toll Tranzlink’s First Class Training School was designed for both literate and illiterate workers,
and covered how to self-measure within all areas of the organisation, as well as understanding
the productivity drivers that are relevant to each staff member and how they can individually
influence the firm’s outcomes.
Mr Miller says that once the significant investment in training had been made, Toll Tranzlink’s
new enterprise management system was deployed nationally, with the leadership team taking a
central role in the roll-out.
“Our new systems meant every worker had full transparency on their business decisions, down
to the minute, 24/7. And we managed to do all of this concurrently and on a budget that was less
than the past operation’s system-licensing cost,” Mr Miller says.
The successful implementation of the technology, staff and business process strategies at Toll
Tranzlink has enabled far broader and more accurate reporting. The accuracy of the information
has also resulted in a 55% increase in the number of on-time, undamaged deliveries and more
effective use of each truck’s capacity, creating significant improvements in customer confidence
and far better overall business performance.
The following additional case studies of New Zealand companies who have introduced best
practice workplace productivity activities are featured in the WPWG’s full report and are
available at www.dol.govt.nz/productivity. These include:
• Vodafone – Creating a Productive Workplace Culture
• Jenkin Timber, West Auckland – Encouraging Innovation and the Use of Technology
• Rotaform Plastics Ltd, Auckland – Investing in People and Skills
• Good Time Food Company, Hawke’s Bay – Organising Work
• Kiwi Expat Association (KEA) and battery technology company Anzode Ltd –
Networking and Collaborating
• Fonterra Co-operative Group Ltd – Measuring What Matters