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Survey Team • VA – Lisa Rubenstein, Becky Yano, Lisa Altman (Co-PIs) – John McElroy – Jill Darling – Barbara Simon – Susan Stockdale – Kristina Cordasco • RAND – Lisa Meredith – Nicole Schmidt – Tania Gutche, Bas Weerman, Bart Orriens (MMIC) 3
VISN 22 PACT Surveys • Track changes in clinician and staff knowledge, attitudes, and reported behaviors related to PACT and VAIL implementation – Important for efficient redesign of care processes, identification of “best practices” • Two waves: “early” and “later” – Early wave (11/29/11-3/9/12) replaced PACT National Survey – Formative feedback, pre-post changes, VAIL vs. no VAIL, factors associated with changes 4
Page 1 and 2: PACT Implementation: Findings from
Page 3 and 4: Participant question • Do you hav
Page 5 and 6: Patient Aligned Care Team (PACT) in
Page 7 and 8: Overview • May 2012, PACT Demo La
Page 9 and 10: Respondent demographics for PACT su
Page 11 and 12: How do team members showing signs o
Page 13 and 14: Differences between team members sh
Page 15 and 16: Comparing burnout, team functioning
Page 17 and 18: % reporting “much” or “a lot
Page 19 and 20: How do nurse care managers showing
Page 21 and 22: How do PCPs showing signs of burnou
Page 23 and 24: Differences between PCPs showing si
Page 25 and 26: Conclusions • High levels of burn
Page 27 and 28: VISN 20 PACT Demonstration Lab: sta
Page 29 and 30: Respondent Characteristics N Respon
Page 31 and 32: Percent who endorse each level of b
Page 33 and 34: Burnout and Job Satisfaction % Some
Page 35 and 36: % Who Perceive Barriers to Patient
Page 37 and 38: Perception of team functioning & wo
Page 39 and 40: Summary (continued) • Burnout and
Page 41: Patient Surveys Practice Surveys El
Page 45 and 46: Response Rates • By Demo Site Gro
Page 48 and 49: Burnout has consequences • Negati
Page 50 and 51: Components of Burnout α=.90 (total
Page 52 and 53: Burnout Differs By Job Type (Total
Page 54 and 55: Cynicism Differs By Job Type Low Me
Page 56 and 57: Burnout differs by Medical Center L
Page 58 and 59: Organizational Functioning Measures
Page 60 and 61: Summary of Regression Models for EE
Page 62 and 63: Burnout is lower among those who fi
Page 64: Questions Lisa S. Meredith, Ph.D. S

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