AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

Strategic themes Strategies Outcomes
Process efficiency:
Increase the efficiency of resource
use to deliver improved services
• Improve the efficiency of the response process by:
> Reducing case times
> Improving the efficiency of logistic support processes
> More dynamic deployment of resource units, building on
current use of the Siren decision support system
> Improving the management of urgent (Code 2) cases
> Improving the efficiency of the interface with hospitals
• Review dispatch rules (in conjunction with refinement
of 000 call prioritisation), and ensure consistency of
dispatch practice statewide
• Complete implementation of a new operational
front-line management model
• Transfer rural call taking and dispatch to a single
Communications Centre operated by ESTA, using a new
Computer Aided Dispatch system
• Continue to work with ESTA to improve call taking and
dispatch processes
• Develop and implement a statewide rostering system
and paramedic placement model
• Refine coordination processes for the management of
time critical patient transfers
Increased availability of response units and improved
response times
Better matching of dispatch with patient needs and
more effective use of resources
More effective management and improved
operational performance
More efficient and effective rural call taking and dispatch
More efficient and effective call taking and dispatch
More cost effective use of operational workforce and
improved consistency of service delivery
More efficient and timely transfer of time critical patients
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