AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

1. Ambulance Victoria’s Role
Ambulance Victoria is a critical link in Victoria’s Health Care
System. AV provides pre-hospital care for patients experiencing
medical emergencies, and medical transport by road and air to
ensure both emergency and non-emergency patients access
the appropriate level of health care. The overriding aim of the
organisation is to improve the health outcomes of Victorians.
In summary, Ambulance Victoria’s role is to:
Improve the health of the Victorian community
by providing high quality pre-hospital care and
medical transport
2. Overview of Services
AV operates across the State, with major administrative centres in
Melbourne and Ballarat. We have more than 3,000 career employees
and almost 1,000 volunteers, with over 220 road ambulance response
locations. Air ambulance services (fixed wing and helicopter) cover
the entire State.
AV’s primary focus is to deliver services that meet the needs of our
patients, their families and carers, and a range of organisations using
our services (including public and private hospitals, the Transport
Accident Commission, WorkCover and other health bodies).
AV’s Services include:
• Emergency medical response and pre-hospital care
• Emergency medical transport by road or air
• Non-emergency patient transport (including road and
air stretcher transport and clinic transport for walking
and wheelchair patients)
• Major incident management and response
• Retrieval of critically ill adult patients (including advice
and bed coordination)
• Assistance for ambulance patients to access appropriate
care when paramedic care or transport is not required
• Support for other health services in communities where
the full range of services are not easily accessible
• Community education in pre-ambulance arrival
emergency care
• The Ambulance Membership Scheme (ambulance insurance)
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