AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

Strategic themes Strategies Outcomes
Workforce capability:
Support workforce development to
increase organisational effectiveness
(continued)
• Further develop strategies and support processes to ensure
the engagement, sustainability, reward and recognition of the
volunteer workforce
• Further support the professional development of Ambulance
Community Officers and Community Emergency Responders
(including development of pathways to paramedic education)
• Further develop and implement flexible learning options
(e.g. on-line systems)
• Further develop programs to promote workforce awareness
of the needs of CALD and Aboriginal communities
• Promote continuing development of a constructive and
consistent organisational culture, including further
development of mechanisms for workforce engagement,
communication and consultation
Improved integration of volunteers with AV operations
and better patient outcomes in communities served by
volunteers
Improved level of service to rural communities and
supply of paramedics in rural locations
Improved workforce access to training and education
programs
Improved service delivery for CALD and Aboriginal
communities
Constructive attitudes and behaviours focused on
common objectives
Workforce health and safety:
Improve workforce health and safety
• Develop and implement an integrated AV Occupational
Health and Safety Strategic Plan, with a focus on:
> Health check and immunisation programs
> Early intervention
> Appropriateness of equipment
> Manual handling injuries
> Managing aggression/assault
> Stress
> Fatigue
> Monitoring of trends and root cause analysis to identify
underlying issues
> Benchmarking with other jurisdictions
Reduced workforce injuries and lost time
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