Fermanagh - Northern Ireland Housing Executive

development are among the core objectives of the Fermanagh Neighbourhood
Renewal Vision Framework. This project will allow more varied usage by the
community groups based at Yoan Road;
• Fermanagh District Office, supported by the Housing Community Network, works
with 14 Community Associations throughout Fermanagh. These deliver a range of
programmes to encourage voluntary community engagement and self
sufficiency;
• We continue to support community development through the funding and
monitoring of Supporting Communities Northern Ireland which provides advice
and support to local community groups;
• During 2012/13, 15 social housing units were completed for rural communities; a
further 14 were on site;
• We carried out Latent Demand Testing in Derrylin during 2012/13 and engaged
children in St Ninnidh’s Primary school in an art competition to increase
awareness of this exercise.
Action Plan 2013/14
• Continue to focus on urban renewal and estate-based strategy programmes;
• Publish our Rural Action Plan 2013-15 and continue to work on behalf of rural
communities;
• Carry out latent demand tests as required;
• Continue to work with DSD and Supporting Communities Northern Ireland to
deliver a range of programmes to the local community.
3.5 Objective 4 - Delivering quality services
We recognise the importance of working closely with
local communities and their representatives. The
changes to the structure of local management and
regional management will not affect service delivery.
To understand our customers’ needs we use techniques
such as customer surveys whilst also comparing the
quality and efficiency of our services with other
organisations. The following processes identify areas for
improvement:
We are currently
reviewing our Housing
Selection Scheme. A
consultation paper
proposes amendments
to the rules to align it
with changes in Housing
Benefit.
• The Continuous Tenant Omnibus
Survey (CTOS) provides a
comprehensive socio-economic
profile of Housing Executive tenants
and their views and attitudes to
service provision;
• We accredit the performance of our
services through a number of
frameworks such as Customer Service
Excellence, external validation from
the European Foundation for Quality
Manager, Investors in People and a number of ISO 9001 accreditations;
• We operate a two stage complaint scheme for our customers.
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