The Polycom Office™ Catalog

Polycom Global Services
Maintenance Services
PictureCare – Our family of maintenance services for group
video communications endpoints. Features unlimited telephone
support during standard business workdays; escalation to resolve
engineering issues; expedited parts replacement; software updates;
access to 24-hour video test facility, and; Web support. In addition,
we offer variations of this service so you can choose the right plan
for you.
Premier Family Features
• On-site support (optional) – for
problem resolution, system
configuration and testing
• Software upgrades
• FTP account for accessing software
• Expedited parts replacement
• Remote problem analysis and resolution
• Remote software installation assistance
• Unlimited help desk support
Premier Services – A family of maintenance services for multipoint
bridges and select video endpoints and network software. These
offerings allow you to pick just what you need and access to the
experts in conferencing support!
Warranty – Polycom stands behind our products and services.
Ask our channel partners and sales representatives about specific
warranty terms. In addition to our standard warranties, Polycom
offers maintenance services to ensure prompt response, minimum
downtime, and satisfied users long after the warranty expires.
I T E M #
D E S C R I P T I O N
4863-20369-200 PictureCare Maintenance (ViewStation 128; 1 year)
PC-12-680-P
PC-12-970-P
PictureCare Maintenance (iPower 600 Series; 1 year)
PictureCare Maintenance (iPower 900 Series; 1 year)
4863-xxxxx-xxx Premier Maintenance Services (MCU or PathNavigator )
Maintenance prices vary by model, number of systems and program options.
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For expert information and referral to an authorized reseller,
call us at: 1-877-POLYCOM