June 2013 - Inchcape Shipping Services

ISS Rep rter 

Issue 28 • June 2013 

INCHCAPE SHIPPING SERVICES 

POWERSHIP LEAVES FOR LEBANON 

New Terminal for Hong Kong Page 8 Kayaking in Brazil Page 13 Lessons from war Page 18

June 

Issue 28 

2013 

15 

ISS World of Ports 

Over 1,500 ports, 3,000 terminals and 6,800 berths in 

169 countries. 

3 

Leader 

CEO Claus Hyldager sets out our strategy for surviving and 

prospering in the ‘new marketplace.’ 

16 

Logistical Support 

UAE, Turkey and the USA are all developing their cargo 

logistics products in differing shapes and sizes to suit the 

market. 

4 

Editorial 

"Power ships - an ingenious initiative from Turkey’s Karadeniz 

to provide electricity to refugee flooded Lebanon. 

18 

Cook’s Corner 

War is not something to embrace but we can still learn lessons 

from it. 

5 

Around the Network 

From Bangladesh to Brazil and Puerto Rico to the 

Whitsundays, at ISS we are as diverse as we are busy. 

19 

Operational Excellence 

Training based on the practical needs of the business. 

10 

11 

13 

This is my job 

Emmanuel Ngala finds his feet in Doha having hopped over 

from Mombasa. 

Photo competition 

Attention all snappers! 

Case Study 

How ISS Brazil has been thinking outside the box on behalf of 

Lindblad Expeditions. 

14 ShipNet 

The new ShipNet line-up hits the highway with a tightly 

focused and ambitious roadmap. 

8 

20 

21 

22 

23 

24 

25 

Port Focus 

Yokohama was the first Japanese port to open for foreign 

trade – 154 years ago. 

Local Expertise: Greece & San Francisco 

Greece’s cruise season is in full flow with the team out at 

work over Greek Easter; and a busy cruise call on a tight 

schedule in SFO. 

Local Expertise: Australia & The Gulf 

A jv and staff training with principal Yang Ming Line; and 

facing up to changing market conditions in the removals 

business. 

Local Expertise: UK & Panama 

Making sure London Gateway gets its new cranes safely; and 

an exclusive customer in Panama. 

Local Expertise: Malaysia 

Commemorating the loss of a Russian cruiser in 

World War 1. 

History: Lord Inchcape - Part 2 

James Lyle Mackay grows the business in Persia but plans 

for a second Suez Canal founder. 

U.S. Navy photo by photographer Mate 1st Class Jane West 

26 CSR 

Tormod runs the London Marathon for the Sailors’ Society while 

Ida and her team help out with HAL’s Cruise with a Purpose. Gary 

does great work for the Connie Maxwell children’s home as does 

ISS Mombasa for the AMURT orphanage. 

28 

Staff News 

Two old soldiers bow out while more staff achieve their ILM 

awards. And Sophia conquers her vertigo. 

26 

30 Noticeboard 

Cricket, basketball, an Inchcape dynasty, first aid training 

and museum curating - what ISS people get up to is truly 

impressive. 

2 www.iss-shipping.com

JUNE 2013 

Leader l ISS REPORTER 

Seizing opportunities in a 

challenging new marketplace 

Dear Colleagues, 

A warm welcome to this year’s second edition of the ISS Reporter. 

In the previous Leader column I mentioned that we expected our 2012 

Group results to be slightly down versus budget. 

Our accounts have now been signed off and I can confirm that we did 

indeed end the year slightly adverse to budget. 

As in previous years we started the salary and bonus evaluations in 

February and as always the discussions turned out to be rather interesting 

especially regarding the interpretation of why a company like ISS have 

decided to run a financial reward programme altogether. 

Quite a few years ago it was decided that it would be beneficial to the 

Group to run a reward scheme that would promote a shared vision, reward 

achievement of stretching financial and operational goals and to achieve 

year on year growth whilst at the same time drive and motivate those 

exceeding the performance targets. 

It should be noted that being paid a bonus, whether as part of a reward 

scheme or discretionary, is in my mind a privilege and not as some believe it 

to be, namely - a right. 

We have finalised the 2013 reward scheme and I sincerely hope that we 

will end up paying maximum bonuses to everybody, which in turn would 

confirm that for 2013 we had not only met our target but had indeed 

exceeded it. 

Now, how can we best ensure that we get to a position whereby you can 

all harvest the fruits of your hard work and dedication? 

Right Structure + Right Focus = Right Results 

You have all seen the above equation on quite a few occasions and it is and 

will continue to be one of the major cornerstones in our strategy towards 

achieving the goals and objectives outlined in the overall Group Plan. 

The last quarter has again confirmed that the global trading patterns, 

driven by changes in energy preferences and production, continue to have 

an impact across the key segments in which ISS operate. 

The problem of supply outstripping demand will continue to be a 

challenge for owners and operators and whilst it inevitably will place 

pressure on margins, the opportunities in all the segments we operate in are 

significant as long as we ensure that we have the organisational readiness 

required to compete. 

With regards to our overall structure we are gradually making the 

changes required to ensure that we have the right people in the right seats 

travelling on the right bus. 

With regards to the Right Focus I feel that whilst we are still behind 

schedule we are rapidly catching up. 

I had the pleasure of attending a joint workshop between Senior 

Operational and Commercial Managers in Essex during the month of May 

and there is clear evidence that the cooperation between the two business 

functions is improving at great speed. 

It is vital for our future success that the focus of Operations and 

Commercial is aligned if we are to secure both top-line growth and margin 

improvement. 

It is therefore paramount that we at all levels throughout the 

organisation agree on a focus (a set of priorities) that will ensure best in class 

service delivery to our current and future client base, top-line growth, margin 

improvement and cash preservation. 

Your efforts will be supported through Project Horizon, Purchase & 

Procurement and Operational Excellence. 

Traditional markets will continue to struggle 

With present market conditions not likely to change over the coming years 

we need to ensure that we align our focus with opportunity and as it would 

appear that the traditional markets will continue to struggle we will, in those 

parts of the world, focus on operational excellence, new technology and 

competitive service offering to gain market share. 

As far as the emerging markets are concerned we will, in addition to the 

above, continue to expand either via greenfield start-up or acquisitions but 

importantly we expect to derive a yield from these markets far superior to 

what is achievable from the traditional markets. 

Our expectations for the development and expansion of all our business 

verticals in South America, Africa and Asia, are high. 

The talk is often about “when will it all turn around?” I don’t think we 

should assume that it ever will but believe we should rather accept that this 

“new marketplace” is the new norm and here to stay for a considerable time. 

On behalf of the shareholders, the Board and myself, a big thank you for 

all your hard work and dedication. 

Claus Hyldager 

Group CEO 

www.iss-shipping.com 3

ISS Rep rter 

Issue 28 • June 2013 

INCHCAPE SHIPPING SERVICES 

ISS REPORTER l Editorial JUNE 2013 

POWERSHIP LEAVES FOR LEBANON 

New Terminal for Hong Kong Page 8 Kayaking in Brazil Page 13 Lessons from war Page 18 

Cover: Powership FATMAGUL SULTAN, 

on her way through the Dardanelles 

http://en.wikipedia.org/wiki/Dardanelles. 

Editorial & PR Coordinators 

Head Office 

Holly Dunsdon 

Middle East/ 

South Asia & Africa 

Usha Sethumadhavan 

Europe/North Africa 

Charlotte Wills 

Asia Pacific 

Darrell Wee 

On war - and 

composing a 

good photo 

Our cover photo shows a converted barge, the Powership FATMAGUL SULTAN, on her way through the 

Canakkale or Dardanelles Strait to Lebanon. The Dardanelles of course were the scene of the Battle of 

Gallipoli during the First World War. 

Now moored at a specially constructed dock 100 metres off the coast of Beirut, the floating power 

station is the centrepiece of an innovative project to overcome chronic electricity shortages in 

developing countries struggling to meet expanding demand. The story of ISS Turkey’s role in her 

conversion is covered on Page 7 and a full account of the whole project can be found on The Guardian’s 

website: http://www.guardian.co.uk/world/2013/apr/11/turkish-power-ship-lights-on-lebanon 

Lebanon's energy demand was growing by an average of six to eight percent annually but has 

increased exponentially in the past two years due to the influx across the border of hundreds of 

thousands of Syrian refugees. 

Although unplanned, this issue contains several references to war and in his regular feature, 

Dave Cook draws some positive lessons from world conflicts: “Besides technical innovation,” he writes, 

“other major positive contributors …. were courage, imagination, training, adaptability, doing more with 

less, creating opportunities, communications advances and just plain hard work. Logistical support to the 

frontlines was also an essential, and often unheralded, necessity for success.” 

See also Captain Khoo’s account of, until now, a little remembered act of war in Penang, on Page 24. 

There’s another reason why the cover photo was chosen. On Page 11 you will see that we are 

re-launching the ISS photo competition. Once again we are seeking fresh, creative and stylish industry 

photographs taken right across our business and the competition is open to all ISS staff. The cover photo 

was taken by a professional photographer. It presents a strong juxtaposition between various types, sizes 

and generations of seagoing craft: a clear message of how important our industry is, and a winning 

composition formula which should give our creative photographers some inspiration. 

Japan 

Atsuko Ohtsuki 

Australasia 

Annie Peterson 

Media coverage 

The first quarter of 2013 saw ISS maintain its strong media presence due to the quality and range of port 

alerts and news releases issued which reinforce our position as a leading authority on current maritime 

issues, writes Sheila Armstrong. 

The range of coverage in international publications was vast and as well as the usual strong showings 

in the UK and USA, ISS featured in publications in Greece, Denmark, Taiwan, Russia, UAE, India and China. 

Share of voice also continued to be strong. 

News releases issued for ISS this first quarter included: 

6 ISS Palumbo opens new UK offices as first step in global expansion 

6 ISS US Gulf introduces documentation department to meet customer demand 

6 ISS appointed super agent as super cranes arrive in Britain 

6 ISS Puerto Rico appoints new Logistics Manager and boosts service offering 

6 ISS appoints VP of Operations for Europe & North Africa. 

North & Central 

America 

Linda Clayton 

South America 

Cecilia Calderon 

Printers: Holbrooks Printers Ltd., Portsmouth 

ISS Reporter is published by: 

Inchcape Shipping Services 

5-8 Lakeside Business Village 

Fleming Road, Chafford Hundred 

Essex, RM16 6YA UK. 

Email: info@iss-shipping.com 

Tel: +44 1375 484900 

Disclaimer: Inchcape Shipping Services accepts no 

responsibilities for any inaccuracies that may occur 

in this publication, or for their consequences. 

No part of this publication may be reproduced in any 

form without the written permission of the publisher. 

© Inchcape Shipping Services 

Port alerts issued were: 

6 Most port operations continuing in Port Said, Ismailia and Suez 

6 Seamen’s Union launches 48 hour strike action in Greece affecting key ports 

6 ISS warns of impact on crew logistics services following strike by Iberia Airlines 

6 Workers strike at Maceio port in Brazil 

6 ISS warns of Asian Gypsy Moth regulations for North American ports 

6 ISS advises of St. Lawrence Seaway tolls increase 

6 Kolkata Port to start trans-loading operations from new location. 

We depend on all staff to submit ideas for press releases, port alerts, Athena and of course for 

the ISS Reporter. Thank you for your continued commitment to enhancing the ISS brand with news from 

wherever you work. 

Nick Elliott FICS 

Editor 



Around the Network l ISS REPORTER 

The Bangladeshi Navy’s BNS GOMATI arrived in 

Vishakhapatnam for a three-day visit to the 

Eastern Naval Command. Captained by 

Commander M Moinul Hassan, BNS GOMATI is a 

1,260-ton ex-Royal Navy Island class patrol vessel 

with a crew of about 100. ISS was the agent at 

Vishakhapatnam port and our local team 

headed by Ravi Kumar handled the vessel 

proficiently. Lt Commander Moshiur Rehman 

applauded the services provided by our 

operations team and have wished them good 

luck for future assignments. L-R: Moula Azad 

Shaik (ISS), Lt.Cdr M Moshiur Rahaman (Supply 

officer), V Ravi Kumar (ISS). 

ISS GEMADEPT staff have moved into their new offices at R. 301, City Light Tower – 45 Vo Thi Sau Street, 

District 1, Ho Chi Minh City. All contact details remain unchanged. 

ISS Government Services 

was recently awarded a 

contract for the provision 

of logistics and support 

services in Ghana to the Australia-Africa 

Partnership Facility (AAPF), an Australian 

Government humanitarian and civic 

development programme funded through 

the Australian Agency for International 

Development (AusAID) and managed by 

Cardno Emerging Markets (Australia) Pty Ltd. 

The contract sees the ISS team in Ghana, led 

by GM Sachin Agarwal (pictured), providing 

a range of logistics services to Cardno staff 

and consultants involved in the AAPF’s 

Farmer Based Organisations (FBO) project. 

These services will include local 

procurement, travel management, financial 

management services, disbursements and 

general office support. 

“This win is a perfect demonstration of 

the Government Services’ strategy to engage 

with new clients, expand into new market 

areas and leverage off our existing product 

offerings and network of offices,” said Errol 

Christian, Australasian Business Development 

Manager for ISS Government Services, who 

was responsible for the capture and 

development of ISS’ successful bid. “This 

contract represents the commencement of a 

business relationship with a key Australian 

based Non-Governmental Organisation that 

has significant involvement in the global 

Humanitarian Assistance and Civic 

Development market sector. With the 

successful delivery of this project, 

Government Services plans to develop 

further business opportunities with Cardno in 

Africa and other regions around the globe.” 

Neil Cheadle, Senior VP Government 

Services, remarked: “The award of this 

contract to ISS further demonstrates the 

effectiveness of the capture and tendering 

structure and processes that have been 

implemented within the Government 

Services division. In particular, the 

Government Services Bid Centre and 

Contracts team have proven their ability to 

develop world-class proposals that allow us 

to effectively enter new market sectors and 

successfully engage with new clients. 

Additionally, the robust relationship and 

interface between Group Commercial and 

Group Operations has again been 

demonstrated through the successful 

transition of this contract from a Commercial 

opportunity to an Operational project.” 

The contract has an initial duration of 

one year with further extensions based on 

the future requirements and activities of 

the FBO in Ghana and will be conducted 

mainly from the ISS-Ghana office in Accra. 


ISS REPORTER l Around the Network JUNE 2013 

To capitalise on the growing demand for its 

services in the Amazon and Brazil, ISS has 

opened up in Santarem, Pará State. The new 

office, our third in the Amazon in addition 

to Manaus and Belem, enhances our 

presence in the booming Brazilian 

market and is our tenth office in the 

country. Capt. Mariano Martinoia, GM ISS Brazil said: “The new office will allow 

us to better serve our current breakbulk and cruise line client base as well as 

explore new business opportunities in the region for dry bulk and grains. 

The office will be managed by Port Manager, Patrick Nogueira (pictured), 

who recently joined us to take on the role. Adds Gilberto Costa, new Operations 

Manager for ISS Brazil: “We are very excited to open up our third office in 

Amazon area, where business is growing significantly and pleased to add 

Patrick to our team. The Brazilian economy is growing strongly and this office 

opening helps us to further service the needs of shipowners and operators.” 

To help promote British companies’ operations in Mauritius to key local buyers 

and other parties, The British High Commission organised a ‘prosperity’ event 

– a Scotch Whisky tasting at the home of Arnaud Teycheney, GM, ISS Belship. 

L-R: Sophie Empeigne (ISS Belship), Nick Leake (BHC), Arnaud (ISS Belship). 

“My colleague, Deepak Amin (pictured), Corporate 

Compliance Manager, Middle East, India & Africa 

Region, has received this Certificate of Appreciation 

from the World Bank ‘Doing Business’ team”, writes 

Bharat Khadalia GM - Corporate Compliance. 

“I actually use these reports because they 

contain interesting and useful information about the 

economies in the Middle East. It demonstrates that 

ISS is invited to participate in important information 

gathering exercises by a leading world body.” 

As attending port agent, Jon Boniface of 

ISS Mackay (pictured right with Captain 

Philpott) was invited to a plaque exchange 

ceremony in Airlie Beach for the QUEEN 

VICTORIA. Captain Philpott and Jan Clifford from the Whitsunday Regional 

Council exchanged maiden visit plaques at an informal ceremony. “About a 

month prior to the port call,” says Jon, “I found out that it was her maiden 

visit to the Whitsundays, so I helped facilitate the communications between 

Steve Neale – Whitsundays Business Tourism executive, and the outgoing 

Captain - Inger Klein Olsen and incoming Captain Peter Philpott.” 

According to the local newspaper, The Times, ‘The ship was on her annual 

round-the-world voyage from Southampton. Captain Peter Philpott said 

while the ship had previously visited Sydney and Brisbane, this was its first 

time to Airlie Beach. He said the region had made a fantastic impression. “It’s 

absolutely beautiful. The colour of the water and the greenery of the islands 

is just stunning,” he said. Captain Philpott said he was particularly struck by 

the Whitsunday volunteer ambassadors, who greeted passengers and 

welcomed them ashore. “That’s a great greeting and it really makes the 

passengers feel welcome,” he said. 

‘Captain Philpott, who in turn presented Council with a plaque from the 

ship, said this was a gesture the passengers loved. “The guests love to look at 

all the plaques. It’s like a history of the ship,” he said. The exchange of plaques 

was facilitated by Cruise Whitsundays business tourism executive Steve 

Neale and Inchcape Shipping Services ship’s agent Jon Boniface.’ 

Mechanical Engineering & Contracting 

Co. W.L.L. (MECC) has awarded a contract 

to Kuwait Maritime & Mercantile Co KSC 

(KMMC) for the supply of 240 monoflange 

double block and bleed valves. ISS Kuwait 

Engineering Services’ Instrumentation 

team has been awarded the order from 

principal, Oliver Valves Ltd, UK. This is the 

largest order received for Oliver Valves 

from Kuwait to date. This prospect was 

tracked for over four years. The ISS team worked during the project design 

stage with end user, Kuwait Oil Company. The valves will be used for their 

Construction of High Pressure Flow Lines and associated Works for Jurassic 

Wells in North Kuwait. 




Commendation for Vinod Rana, ISS Dubai 

Roberto Giorgi, President of V. Ships, was honoured with the 2013 

International Golden Compass Award by Seafarers’ House at Port Everglades. 

Roberto was chosen for this honour as he is a crusader and advocate for the 

rights of the working mariner and is universally respected and admired by 

his peers in the industry. In attendance to congratulate him was Tim Davey, 

President ISS GMT with wife his Lynda who are pictured with the honouree, 

Roberto Giorgi. V. Ships is one of the largest and most important clients for 

ISS GMT Manila in the Philippines. 

During the recently held Distributor Meeting of Magnetrol International, the 

Instrumentation team of ISS Engineering Services (Kuwait Maritime & 

Mercantile Co.) was awarded the ”Second Best Performing Distributor 2012” 

award in the Middle East & India region. Magnetrol is a global leader in level 

and flow control technology. According to Vivian Rodrigues, Manager of ISS 

Engineering Services, this is a significant achievement especially during the 

difficult market conditions in Kuwait where there were limited major project 

opportunities in the last year. L-R: Sabapathi Kalyan, Maneendra Kumar 

Asthana and Vivian Rodrigues. 

Kolkata port is 

expecting to begin 

trans-loading 

operations from a new 

anchorage location 

within the Kanika Sands 

area by June this year. 

The Kolkata Port 

Trust declared the new 

trans-loading location to the south-west end of Kanika Sands is expected to 

begin in around three months’ time and follows Dhamra port authorities’ and 

Odisha Government’s opposition to a previously identified area nearer to 

Dhamra port. Says Koushik Chakraborty, Manager, ISS East Coast India: “The 

announcement by the Kolkata Port Trust ends ongoing speculation about 

when trans-loading will begin and we look forward it becoming operational.” 

The new location is approximately 30 kilometres east of Dharma port. The 

Kolkata Port Trust will trans-load 70 per cent of the cargo to barges for respective 

destinations, while the rest will be transported to the Haldia dock complex. 

The Karadeniz powership FATMAGUL SULTAN arrived at Tukey’s Tuzla shipyard under ISS agency, as an unmanned barge and has been converted to a floating 

power plant ship, without propulsion. She was towed to Beirut for her next deployment. Here the barge is seen in the Canakkale Strait with tug IZMIR BULL and 

escorting tug FALISCA attending. See front cover and Editorial. 



Upon receipt of an email announcing THE WORLD’s pending visit to Puerto 

Rico, ISS’ Operation Manager, Eric Gonzalez, coordinated a meeting with 

Operations Representative, Ivan Gutierrez and Logistics Manager, Herbert 

Rios. Discussed in detail were the emails with information received from 

Residences at Sea – THE WORLD and Hellmann Worldwide Logistics 

regarding consolidated shipments of provisions and spare parts consigned 

and already in-transit for THE WORLD, thus avoiding delays on arrival and 

ensuring high standards of excellence in service. Eric Gonzalez coordinated 

the ILA personnel and held meetings to discuss their roles for both visits. Ivan 

Gutierrez coordinated the boarding services with federal and state authorities 

for the ports of Mayaguez and San Juan, Puerto Rico. He also assisted with the 

coordination of porter services for visitors and owners upon arrival to THE 

WORLD station. Herbert Rios was in charge of the import and export LCL 

cargo, consolidated cargo, Customs House broker, pickup and delivery and 

transportation logistics for the vessel, to avoid possible arrival delays. 

ISS San Juan Team received excellent compliments for professionalism in 

the coordination of all logistics services from Mateo Guidone, Manager for 

THE WORLD. A plaque was presented to Ivan by THE WORLD at a recent 

event in Florida. L to R: Herbert Rios, Eric Gonzalez, Ivan Gutierrez 

ISS Hong Kong are eagerly awaiting the imminent opening of the new 

cruise terminal on the site of the old Kai Tak airport. (Many readers will recall 

landing at Kai Tak – a tricky approach involving a last minute 47 degree visual 

right turn to line up with the runway – the subject of many entertaining 

online video clips). 

The new world-class cruise terminal that's currently being built on the old 

runway will take cruise tourism to a new level, it is said. Expected to 

commence operation mid-year, it will have two alongside berths and will be 

equipped with supporting facilities to accommodate the concurrent 

berthing of two mega cruise vessels with gross tonnage of up to 220,000. 

ISS Packing & Removals held their regional meeting in Dubai with all 

managers from six locations agreeing it was the most successful event ISS 

PnR had held in some time with lots of new ideas along with agreeing on 

standard pricing which is going to make a big impact on the future business 

in the region. 

The agenda included visibility campaigns and lead generation; website 

and SEO; volumes and Groupage concept; pricing; and land transport. 

(U.S. Navy photo by photographer Mate 1st Class Jane West) ISS Abu Dhabi had 

the privilege of being the appointed agents for the USS RUSHMORE during 

her maiden call at Khalifa Port. This was a significant milestone for the port as 

the RUSHMORE was the first American naval ship to dock there. The visit 

included a high profile event hosted by Michael Corbin, the US Ambassador 

to the UAE, who at the time was quoted in the Gulf News stating: "This visit 

highlights the United States' commitment to provide safety and protection 

for its allies in the Gulf Region including the UAE." 

ISS supported the port call by, amongst other services, coordinating and 

arranging the security barriers prior to arrival, ensuring timely deliveries of 

supplies, hire equipment, vehicles, and were even involved in setting up the 

VIP reception. Our service levels were highly commended by the 

Commander in charge. 

The USS RUSHMORE is a dock-landing ship which was commissioned in 

1991 and has gone through seven deployments so far. 

Tim Davey and Larren Fernandes (pictured), together with Gopal Sethi, 

attended the Boat & Yacht show in Abu Dhabi. 




RESIDENSEA, owners of THE 

WORLD presented a plaque to 

Port Adelaide Operations 

Manager, Ian McDonald (with beard) and Vessel Operator, Jamie Holdaway, 

for services rendered to the vessel during her calls at Adelaide. 

Praise for Gulf cruise handling 

ISS Dubai proudly 

welcomed the cruise ship 

AIDABLU on her first call 

to Dubai for the season 

2012-13 under our 

agency. AIDA Cruise was a 

major win for ISS in 2012. 

AIDA already partners 

with ISS in Latin America 

and Turkey. AIDA anticipates nearly 40 calls over the coming season by 

AidaBlu which will be home ported in Dubai. 

The Master of the vessel was presented with a plaque by Sanjeev 

Sarin, GM Dubai & North Emirates, welcoming Captain, crew and 

passengers. ISS Dubai, Abu Dhabi and Bahrain handled a total of 38 calls 

during the season. A total of 52,308 passengers embarked / 

disembarked through Dubai, home port for her voyages around the 

Gulf. Dubai also handled approx 440 crew changes. 

The team was led by Suresh Nair – Operations Manager in Dubai 

who acted as AIDA Cruise Coordinator for the three locations with the 

assistance of Mr. Janakiraman, Hareesh K, Andrew Monteiro, Jeffery 

Fernandes, Navraj Shahi and Thajuddin. Feedback from ship’s personnel 

was overwhelmingly positive: 

Slike Sandorff, Manager Port Operations - First of all would like to 

express my cordial thanks to all of your team who arranged and prepared a 

well organized and professional first turnaround call at Dubai for AIDAblu. 

Michael Klieverik, Club Director - Thank you so much for also giving 

us the chance to reflect and analyze our first and most recent DXB 

turnaround together. I must say that many of the "issues" I was expecting 

based on my own experience from last season luckily did not materialize. 

So thank you: to you and your team: for the good cooperation and 

actions taken. 

Sandra Dragon, Compliance & Environmental Officer - From my side, 

I am very satisfied with our first call in Dubai and your provided service 

regarding the disposal. Containers were available and your forklift driver 

was absolutely in time when we needed the forklift. So, from my side, 

everything was just perfect and I really appreciated your support 

throughout the whole day! Knowing that you are always around and 

that I can reach you that easy, made me feel very comfortable. Also the 

documentation regarding the disposal papers was handled in a very 

nice manner! All three locations are now geared up to handle AIDA calls 

for the next season starting in Nov ‘13. 

On behalf of Rodmans of Spain, ISS Muscat Survey Department was 

entrusted with supervising the discharge of a private yacht and a Coastguard 

patrol boat. The two craft arrived on board the Rickmers vessel, the MARTIN. 

The ship’s two heavy- lift cranes were used in tandem for the operation. 

Meanwhile, ISS Dubai was also welcoming the cruise ship 

COLUMBUS 2 on her maiden call with 445 passengers and 364 crew. 

The Dubai team also assisted Hapag Lloyd with 35 crew changes during 

the call. The Master was presented with a plaque by GM Sanjeev Sarin. 

Pictured are Capt. Joern Gottschalk, Sanjeev Sarin, Suresh Nair, Andrew 

Monteiro and Navraj Shahi. 



One of the ten largest and most luxurious yachts in the world, LE GRAND 

BLEU, berthed at Wharf No.14 in Kaohsiung for a six-week annual inspection 

and maintenance with ISS appointed as her agent. ISS Taiwan’s GM, Joeson 

Wei is pictured wondering if this might be his retirement present. 

For ISS Goa it was the first French Naval Ship call of the season. The frigate 

FNS MONTCALM with 241 crew on board, berthed at Mormugao port in Goa 

for a five day stay. 

A reception was held on board honoured by the French Ambassador and 

eminent Indian Navy personnel with their families. Previous Chief Minister of 

Goa, Francisco Sardinha was present. ISS Goa handled the vessel with 

professionalism ensuring that all services were carried out and completed as 

per the given requirement with no room for complaints. 

Port Manager Sujeet Morje said: "Although we have handled FNS calls 

before, this time it was more exciting because of the challenges met in 

providing logistical support. In spite of the time constraints we managed to 

provide the best of our services." 

L-R: ISS’ Bruno Correa, CDR Phillip Laurent, Supply Officer Stephanie 

Roussel, an Assistant Supply Officer and ISS’ Sujeet Morje. 

The Middle East, India and Africa Regional Management Meeting was held in Dubai with the theme of ‘Growth, Efficiency and Teamwork’. Apart from GMs and 

Regional Managers, the meeting was also attended by corporate management including Nigel Pusey, Jan-Hein Dissel, Eric Moe, Graham Prayel, Paul Knight, 

Arvinder Sabharwal and Nicole Claase. 


Calling all talented photographers – again! 

We are seeking fresh, creative and stylish industry photographs taken right across our business 

We are looking for interesting, varied and culturally diverse images 

which illustrate the wide range of services we provide. 

The winners will have their images used in the annual 2014 calendar 

which is distributed in September to 16,000 people each year. 

The overall winning photograph will appear on the front cover of 

the calendar and the winning prize will be an iPad. 

Images will portray ISS at work: 

5 attending customers 

5 attending vessels 

5 in vehicles 

5 on launches 

5 in our warehouses 

5 and offices around the world 

5 demonstrating what we do around the global 

network across all functions and business streams 

5 where possible, clearly displaying the ISS logo! 

To enter – email your hi res images to ISSReporter@iss-shipping.com by 1st July 2013. 

Conditions of entry: Participants must agree to their photographs appearing in the calendar and in future 

promotional work relating to ISS. In all images, all featured staff must be properly dressed, wearing the correct 

corporate safety wear and ISS dress code (for further information, please ask your Regional PR Coordinator or refer 

to the Corporate Branding Manual on Athena). The photographer must be an employee of the ISS Group. 

Inchcape 

Shipping Services

ISS REPORTER l This is my job: Emmanuel Ngala JUNE 2013 

When I got the 

chance to relocate 

to Qatar with ISS, 

I was both excited 

and nervous by the 

opportunity to set 

foot in arguably the fastest growing 

economy in the Middle East, a country 

which is to host the FIFA World Cup 

2022 and a land far away from my 

home in Africa. 

ON THE NIGHT of 12 March I took an Ethiopian 

Airways flight from Mombasa and nearly eight 

hours later landed at Doha International 

Airport. An ISS staff escorted me to a nice 

hotel located right opposite our office. 

The next morning a warm welcome 

awaited me. After a brief introduction to all 

colleagues, my new boss, Jassim Sherif, Liner 

Manager, gave me an overview of the company, 

its various activities and my new role. The 

diversified business of ISS in Qatar includes Port 

Agency, Surveyors & Loss Adjusters, Freight 

Forwarding, Customs Clearance, Packing & 

Removals, Warehousing & Distribution, Military 

Support Logistics, Offshore Services and also 

Liner Services, where I am now Customer 

Services Executive. 

Liner Services in ISS Qatar is a busy activity as 

we are agents for several leading shipping lines. 

My new role is very challenging and rewarding. 

I'm also able to gainfully use my Arabic speaking 

skills with local customers. 

Thanks to my friendly colleagues I think I 

have integrated here much faster than I had 

expected and enjoy the local culture and its 

famous Arabic cuisine…far from home more 

than at home! 

Looking back I have made the right move 

at the right time to the right place, and am 

thankful to the ISS management in Kenya and 

Qatar for giving me such a wonderful 

opportunity for career advancement and 

personal development. 

From Kenya to Qatar 

From Mombasa… 

…to Doha 

Ravi Ramachandran, General Manager, 

ISS Qatar writes: 

Emmanuel Ngala, a Kenyan national, had applied 

for a position in ISS Qatar in response to an 

internal advertisement on our intranet, Athena. 

He was selected after a series of phone 

interviews. Adrian Richter, General Manager, ISS Kenya was kind enough to 

release him to take up the new role. Emmanuel is the third staff to join ISS 

Qatar this year from an overseas ISS location. Access to mobility within such 

a large network of ISS offices gives our staff the opportunity to acquire new 

knowledge, imbibe new cultures and pursue professional growth. 

Adrian Richter, General Manager, ISS Kenya writes: 

Emmanuel Ngala’s move from ISS Kenya to ISS Qatar 

gives a very good example of teamwork within the ISS 

organisation in general and within our MEIA region in 

particular. While ISS Kenya of course is sad to lose a long 

term and loyal employee in Africa, we are very glad and 

proud as well that Emmanuel Ngala has been chosen by ISS Qatar to take 

over a responsible role and position in a fast growing company and 

economy such as Qatar. We are glad that Emmanuel has made such a good 

start in his new setup and environment and we are convinced that he is a 

very good ambassador for serious and honest hard African work and quality. 



Case Study: Cruise Services l ISS REPORTER 

ISS Brazil has been handling Lindblad 

Expeditions’ ships for over a decade 

now. In 2004 Lindblad established an 

alliance with National Geographic, 

pooling their joint resources to provide 

unique small-ship voyages to some of 

the world’s most remote and 

fascinating places. 

Reaching beyond the port 

BESIDES PORT AGENCY, ISS Brazil provides a 

number of other useful services to the New 

York and Seattle-based company including 

itinerary logistics. For example, the technical 

itinerary for the NATIONAL GEOGRAPHIC 

EXPLORER’s “Epic South America” voyage in 

September/October of this year includes 

whale watching and Zodiac rides at the 

Abrolhos Archipelago — a group of small 

islands with coral reefs off the southern coast 

of Bahia state in the northeast of Brazil. 

“The proposals ISS Brazil make are based on 

the guest profiles,” says Luciano Oliveira, Senior 

GM Marine Solutions, South & Central America, 

“and Lindblad Expeditions’ guests are looking for 

something special: knowledge and information 

from the expert lecturers on board, but above all 

the hands-on experience of nature and the 

environment, of history and culture — whether 

whale watching, kayaking or exploring ancient 

cities. We understand this is a unique product 

that requires tailor-made services.” 

And a glimpse at just a few of the Brazilian 

stop-offs from this year’s itinerary gives an idea of 

how captivating these adventurous voyages are: 

Amazon River Delta 

We enter the great delta region of the Amazon 

through the Narrows, and then have two days 

exploring the river and its tributaries by ship and 

on our Zodiacs. The region is rich in wildlife, with 

colourful birds including macaws, toucans and 

kingfishers, along with monkeys and the two 

species of river dolphin found here—the gray 

tucuxi and the pink boto. We’ll see some of the 

communities of local residents, called caboclos, 

who make their living in this rich but difficult 

environment. 

Exploring the jungle 

The NATIONAL GEOGRAPHIC EXPLORER 

Belem 

The city of Belém, capital of Pará in Northern 

Brazil, is the gateway to the Amazon. Founded by 

the Portuguese, it has a rich colonial history— 

evident in the old town’s charming tree-filled 

squares, churches and traditional blue tiles. In the 

morning we visit the fabulous Ver-O-Peso market, 

a bustle of activity with an amazing variety of 

products, including a medicinal section of 

rainforest remedies. Its people and wares reflect 

the huge diversity of life on the Amazon…. 

Fernando de Noronha 

A highlight of our journey will be the 

archipelago of Fernando de Noronha, a UNESCO 

site recognized for the richness of its waters and 

as a tropical seabird breeding site. Pending 

official permission, we spend two days exploring 

its beaches, birdlife and rich marine life, with a 

special visit to the TAMAR turtle research 

project….. 

Ilhéus 

Ilhéus once flourished as the cacao capital of 

Brazil. Drive out of town to a fazenda (farm) 

where cacao has been grown since the 1800s. In 

this pretty setting, there’s the chance to learn 

about the technique and history of cacao 

cultivation. We also visit a research facility where 

endangered maned three-toed sloths have been 

given protection, along with several other sloth 

species. End up in the town of Ilhéus for a stroll 

past charming colonial buildings to the 

impressive Cathedral of São Sebastião and a 

drink at Vesúvio, a bar that’s famous because it 

served as a setting for the poet and novelist 

Jorge Amado’s revered book Gabriela, Clove and 

Cinnamon… 

Fernando de Noronah 

Abrolhos Archipelago National Park 

As we make our way south, we’ll pause at 

Abrolhos, a superb place for whale watching. 

Humpback whales come here to breed and give 

birth. In past years, we have been fortunate to 

observe them tail lob, breach and even sit 

motionless with their tails out of the water. 

Curitiba & Paranaguá 

From the port of Paranaguá, we’ll get an early 

start for Curitiba, where we’ll board the Serra 

Verde Express train for Brazil’s most remarkable 

rail journey—a three-hour ride down steep 

mountains, across 30 trestle bridges and through 

14 tunnels. The story of the railroad’s construction 

is both epic and tragic. We’ll get off the train in 

historic Morretes and walk through the town 

centre, with a barreado (traditional beef stew) 

finale. Alternatively, you may wish to explore the 

Atlantic rain forest at Guaraqueçaba, located on a 

pretty bay with the peaks of the Serra do Mar in 

the background. We’ll navigate the mangrove 

habitat aboard a local boat, with opportunities 

for forest walks and waterfall views. 

• Itinerary logistics is a service ISS offers to its 

cruise principals in many parts of the world. It 

is an example of our Local Expertise and one 

we are proud to render. 


ISS REPORTER l SHIPNET JUNE 2013 

ISS acquired 

ShipNet in 2007 to 

act as a catalyst to 

accelerate 

information led 

services and propel 

it into fully into the Digital age. 

Unfortunately the global financial crisis 

intervened and the economic downtown 

largely put these plans on ice as 

ShipNet (along with many of its 

customers) fought for survival. 

The support of ISS during this time 

was crucial - and much appreciated. 

ShipNet MD, Jon Bumsted reports. 

IN 2013 IT’S clear, within this industry, there is 

no end in sight to the most prolonged 

downturn in our living memory. Our customers 

recognize the need to run more vessels with 

fewer people and becoming more efficient and 

effective is an overdue priority. The need for 

those information led services envisaged back 

in 2007 is now greater than ever. 

In mid 2012, ShipNet refreshed its 

management with the specific intent to renew 

its product footprint, find customer synergies 

with ISS and drive profitable growth. ShipNet’s 

new management team is a blend of experience 

and new thinking. At the helm are Jon Bumstead 

(Managing Director) and Suren Thadani (COO) 

who bring system integration experience from 

Accenture and IBM as well as general 

management know-how from the global 

logistics industry (DHL). This compliments with 

Neill Tomlin (SVP Business Development) and 

Tor-Arne Berger (Product Management Director) 

with more than 30 years ShipNet experience 

between them. The team is further strengthened 

by Steffen Glomb (in charge of Product Delivery) 

and Nick Stoffell (Finance Controller) who bring 

much needed execution discipline. 

The single most important asset ShipNet has 

is its 300+ customer relationships, many of 

whom have been users for a number of years. At 

its heart, ShipNet has never forgotten it is more 

than an ERP software company but a service 

provider driving a sense of community within its 

loyal user base. It has been important to 

reconnect with our customers having come 

through the downturn turbulence. 

In November 2012 a global user conference 

was held with over 80 customers present. The 

users helped prioritise their requirements and 

enabled us to put renewed momentum back 

into our product roadmap. 

ShipNet’s strategy is to progressively renew its 

product footprint over the next three years, 

Recovery, Reconnection, 

Renewal: A Busy Year in Prospect 

building on deep functionality and enabling a 

greater return on the significant investment made 

by our users over the years. But where to start? 

After listening carefully to the multifarious 

needs of our customers, we constructed an 

ambitious roadmap for 2013 and then 

embarked on a series of five regional road-shows 

to explain our plans to our customers. 

The roadmap aims to deliver improvement 

on a quarter by quarter basis across all of three 

of our key product domains to maintain their 

individual competitiveness. Our approach is 

evolutionary, renewing from the core, allowing 

our customers to continue with their current 

databases and allowing them to run the new 

capabilities alongside the existing ones. 

To enable the necessary focus on the core 

product footprint serving the dry and wet bulk 

markets, we announced in February 2013, a 

strategic partnership with EuroPacific to take the 

LINER (SNALS) solution forward and serve the 

needs of those customers. This also extends 

ShipNet’s geographic coverage into Australasia. 

We conducted the five road-shows in 

Connecticut, Oslo, Dubai, Singapore and 

Rotterdam where we were able to lay out the 

specifications and demonstrate prototypes of 

the forthcoming roadmap. 

The roadmap is centred on four important 

principles:- 

• Revolutionizing the user experience 

• Functionality where it matters most 

• Extending the single integrated product footprint 

• Increasing the use of best in class 3rd party 

capabilities. 

Revolutionizing the User Experience 

The most eye-catching announcement was the 

change of navigation philosophy through the 

system. Whilst the overall change is evolutionary, 

we plan to revolutionize the user experience. Our 

users tell us that Shipnet is very hungry for data 

input but tends to not give information and insight 

back so readily. So out goes the menu driven and 

“go find the information yourself” approach and in 

comes an intuitive event-driven user interface that 

tells the user at a glance where to focus their 

activities and tools to analyse their impact. 

Riding in parallel with this is providing users 

with mobile tools so that they can access 

Shipnet out of the office using their smart 

phones and tablets. We have started this our first 

mobile application, the mobile position list, 

enabling users to keep track of vessels overnight 

and at the weekend. 

Functionality Where it Matters Most 

An often told statistic is that approximately 30% 

of all functionality produced is actually used. 

With this in mind, we consulted in detail with our 

users at the November event and built on the 

wealth of experience to pinpoint the functional 

areas that really did matter the most: 

We are reducing the number of screens and 

number of “clicks” to perform current processes 

within our Finance solution SNACS (Journal Entry). 

We are enabling a greater range of standard 

reports and the ability to write your own with 

our new Query capability within SNACS (Queries 

and Reporting). 

Based on feedback, we have brought 

improvements to the Voyage Estimator and are 

now bringing together all the operational 

elements of SNOPS under the new Voyage 

Manager in our Commercial solution to and 

enable emission reporting. 

We are updating many elements within our 

Technical Management domain including 

document control, safety and risk management 

and planned maintenance. 

Extending the Single Integrated 

Footprint 

Our customers tell us that an integrated single 

ERP solution is the most important capability 

they seek. To this end we will be making strides 

in 2013 to begin the closer integration of the two 

legacy products “Classic” and “Fleet”: 

• The introduction of common components and 

workflow engine across our system. 

• The ability to access reference data across our 

system. 

• A common look and feel and more 

standardized screen structure with a “Googlelike” 

search function across our system. 

• A single integrated procurement solution from 

requisitioning to payment. 

Increasing the use of Best in Class 

3rd Parties 

We were joined by existing partners, EyeShare 

(Document OCS) and ShipServ (Procurement) in 

our road-shows and it was evident that only 

some of our customers had taken advantage of 

their extension to our capabilities. In 2013 we 

aim to extend this by introducing integrations 

such as DA Desk, Milbros, Q88, Baltic 99 and 

Cargo Spotter. 

The user conference and road-shows only 

mark the start of the customer interaction. User 

groups have been re-launched with over 70 

people signing up, physical meetings are planned 

at customer locations in June with a follow-up 

user conference in the final quarter of the year. 

The road-show events were well received by 

those attending but expectations have been 

raised, before. It’s important that we deliver 

against these in 2013. 



ISS World of Ports l ISS REPORTER 

In March ISS released a new, 

facelifted, version of its popular World 

of Ports service. For more than 10 

years ISS has been providing terminal 

and berth restriction information to the 

marine assurance and vetting functions 

in oil majors, and the release of the 

new web-based product is the next 

step in ensuring ISS is able to provide 

quality information to the users who 

need it quickly and easily. 

New accessibility and 

collaboration supports 

Marine Assurance needs 

“SINCE WE FIRST started delivering World of 

Ports information over the web the state of 

available technology has changed, and so 

have user expectations,” says Product 

Development Manager – ISS Group 

Information, Dr Ian Synge, who oversaw the 

redevelopment effort. 

“People are now used to using social media 

and tools like Google Maps to find information 

and they expect their enterprise applications to 

be every bit as user friendly as these more 

consumer oriented services. They’re also no 

longer bound to the old desktop environment. 

People want more than just a traditional website, 

they want something they can access where 

they are, be that on their PC in the office, or on a 

phone or tablet when on the move.” 

World of Ports draws in headline port 

condition information from the ISS network and 

other media sources, comprehensive restriction 

information on over 1,500 ports, 3,000 terminals 

and 6,800 berths in 169 countries; presenting this 

in an interface that puts the user experience first. 

One of the areas that is particularly exciting is 

how detailed ISS port maps have been added as 

interactive layers for Google Map views. This 

means you can see maritime specific port related 

information laid alongside the wider context 

provided by Google Maps. Over 300 of the most 

used tanker facilities benefit from this treatment 

and more are being added reflecting the 

evolving needs of principals. The Google Map 

interface also allows users to draw searches onto 

maps, retrieving port results that precisely match 

the regions they are interested in. 

With safe operations always at the forefront 

of tanker operations, knowing how your vessel 

matches up with the particular requirements of 

load, discharge and husbandry ports is vital. A 

Marine Assurance team, when establishing if a 

fixture can be approved, needs quick and easy 

access to restrictions information that they know 

to be up to date and accurate. 

World of Ports recognises how critical it is to 

have the perspective of the mariner reflected in 

safety based decision making. This means ISS has 

concentrated on staffing its World of Ports team 

with a crew who benefit from many years of 

seagoing tanker experience. More than that 

however, it engages directly with the crews of 

tankers making port calls every day. 

“Users can directly feedback their experience 

on a port call, making comments on a particular 

berth, or uploading documents to us that can 

help us reflect the true situation at any facility,” 

says Capt. Aravind Prasath, Data Manager for ISS 

World of Ports. “This makes our relationship with 

users one of complete collaboration as we work 

to jointly have the best information on port 

conditions and restrictions available.” 

As well as readily sharing information, World 

of Ports allows users to store their own private 

notes on ports. Further personalisation features 

allow them to bring in other information feeds 

from the wider maritime media community by 

building up a My Account workspace where 

different RSS feeds can be displayed as well as 

social media posting delivered by Twitter. This 

gives them true flexibility in how they work and 

‘ 

A Marine Assurance team, 

when establishing if a fixture can be 

approved, needs quick and easy access 

to restrictions information that they 

know to be up to date and accurate 

’ 

a place where they can manage all the portrelated 

information they need to make the right 

decision when screening a port call. 

While much effort has gone into making the 

World of Ports service easy and intuitive to use, 

Piers Yea, General Manager for Group 

Information with ISS, says the real focus is on 

putting information of the right quality in front 

of users. “We’ve got a beautiful service that uses 

the latest technologies to get information into 

the hands of the users when they need it, but 

this actually makes it additionally important that 

the information is right. This means we need to 

work with our global network of agents 

everyday to make sure we’re always on top of 

port developments, keeping us as accurate and 

timely as possible.” 

Making sure users know how to make the 

most of the service is also really important. To 

help people get the most out of it an extensive 

series of internal staff briefing webinars was 

delivered and these are now available to 

customers (sign up for these at www.issworldofports.com/webinars). 

We have also 

produced a short video highlighting how the 

service can be used. This can be found on major 

internet video sharing sites such as YouTube, 

as well as on the World of Ports site 

(www.iss-worldofports.com/video). 


ISS REPORTER l Special Report: Logistical Support JUNE 2013 

In the last issue of ISS Reporter we 

reported on how ISS Government 

Services were creating a supply chain 

and warehousing solution for the UN 

Support Office for AMISOM (UNSOA) in 

Somalia. ISS is increasingly engaged in 

logistical support work around the world 

and it comes in different shapes and 

sizes. Here we visit the UAE, Turkey and 

the USA to report on diverse projects 

which are keeping our teams busy. 

ISS CARGO SERVICES added warehousing 

and supply chain solutions to its business 

portfolio with the opening of its logistics 

centre at Jebel Ali Free Zone in 2008 reports 

Dino Varghese, Branch Manager. The facility 

has proved highly successful adding a new 

service platform for ISS clients with over 

2,000 pallet locations managed within a 

4,000 sq metre, state-of the-art, 24/7, secured, 

ambient warehousing facility. Though a 

relatively small operation, it offers a 

specialized, boutique service to a carefully 

selected market niche. This enables ISS to 

tailor make solutions for individual 

customers, giving us a competitive edge. 

From just 14 in 2008, staff numbers have 

grown to 51 exhibiting a strong team spirit at all 

times in the ISS way. The facility offers excellent 

access to the world’s sixth largest port complex 

including an airport capable of handling any size 

of aircraft and providing the following services to 

customers locally and abroad and to other parts 

of the ISS Group. 

• Freight services 

• Clearance services 

• Warehousing solutions including value added 

logistics services 

• LCL consolidation and devanning of containers 

• Project cargo handling 

• Automotives logistics 

This facility is under the governance of the 

JAFZA (Jebel Ali Free Zone Authority) and sets its 

infrastructural resources to international 

standards when it comes to the environment, 

health and safety. The ISS internal auditor also 

keeps close watch on infrastructural and service 

standards. 

Our customers receive technically advanced 

and customized solutions. These include a 

storage and distribution centre for promotional 

and other ISS products worldwide; a task team on 

one hour callout notice for emergency response 

in the event of an oil spill around the MENA 

(Middle East and North Africa) region for Swire 

Emergency Response Services; and fulfillment of 

a special three month assignment to assist ISS 

Government Services kick-start logistics 

operations at the US Navy Shed in Jebel Ali. 

Jebel Ali: Fifth year of 

successful logistics operations 

Ashok Ahuja, Regional Director for Cargo 

Services, during the fourth anniversary 

celebration of the logistics centre, applauded the 

team for their work and reminded them of 

synergies within ISS as a logistics platform. Ashok 

also emphasized the need for the continuous 

improvement of the facility’s processes to deliver 

better quality to customers. Our strategy is to 

offer adequate operating capacity to support 

New Growth Platforms, while enhancing the 

Cargo Services product’s value-added capability. 

I have been in my role since inception and 

have always taken pride in this ISS flag ship asset. 

The RF (Radio Frequency) device is an invaluable tool 

The Mogadishu team 

We have been successful with our operations 

and with our clientele wherein the team has 

achieved budget year on year during times of 

recession. The team believes in collaborating 

closely for a complete understanding of our 

customers’ business and to integrate with the 

demands of modern supply chain requirements. 

The Middle East region is now experiencing 

dynamic growth underpinned by the price of oil, 

which looks set to continue for the foreseeable 

future. And ISS Jebel Ali is geared up to scale its 

operation according to customer needs in the 

times to come. 

Ashok Ahuja speaks on the fourth anniversary 

The warehouse frontage 

The Jebel Ali team 



Special Report: Logistical Support l ISS REPORTER 

The PnR team 

ISS WORLDWIDE Movers 

Our annual PnR (Packing and Removals) 

operational training brings the team together as 

well as running through the basics and 

fundamentals of packing and moving, writes 

Abhilash Nair, Manager, Removal Division at ISS 

WORLDWIDE Movers in Dubai. 

At this year’s whole day event, the operations 

job descriptions of Driver, Packer, Supervisor, 

Warehouse-in-Charge, were all reviewed and 

revised along with clearance processing, packing 

skills and appropriate usage tools. 

Feedback collected was very positive and 

encouraging. The entire operation team was 

happy to go through training sessions which 

ended with medals awarded for some good 

performers in the team. A competition was also 

conducted during the event. 

And this year the team from Kuwait PnR 

joined us for the day, appreciating the efforts 

made to bring the teams together to exchange 

ideas and experiences. 

Turkey 

ISS Cargo Services launched their operations in 

Turkey in January 2012 and have had a 

productive first year growing their team, 

expertise and business operations, reports 

Burak Atalay, Business Development Manager. 

Headquartered in Istanbul and with branch 

offices in Izmir and Mersin, we provide a range of 

sea (LCL and FCL), air, road and project cargo 

offerings to a global and local customer base. 

The team consists of a well-balanced mix of 

young, dynamic and experienced members, all 

focused on becoming the strongest cargo 

services providers in their sector by supplying 

market-leading customer service. We are 

currently concentrating on the export market 

from Turkish ports to the Middle East and on 

imports from the Far East to Turkey, handling a 

wide range of commodities including foodstuffs, 

marble and construction materials. 

As Business Development Manager, I am 

responsible for developing international 

business with overseas partners while Cumhur 

Karaman, Sea Freight Manager, manages the 

local market activities. 

I worked with ISS before joining the company, 

having had a long career in international cargo 

services. So meeting my ISS colleagues during a 

recent Middle East regional tour was an 

opportunity to renew long standing professional 

relationships. I visited ISS offices in Abu Dhabi, 

Dubai, Qatar, Bahrain and Kuwait generating a 

good level of exposure and cooperation for the 

Cargo Services unit in Turkey. 

L-R standing: Korhan Cibiceli, Burak Atalay, 

Cumhur Karaman. L-R sitting: Kemal Yavuz, 

Ms Hanife Manas, Ferhad Golbazi 

ISS Cargo Services Turkey are now full 

members of the GAL (Global Alliance 

Corporation) and WNA (World Net Associates) 

networks which are expected to bring a number 

of benefits including excellent networking 

opportuntities; enhanced reputation and a 

trusted and widened international network of 

partners; increased global sales opportunities 

with sales partners in international locations 

who will represent their interests as well as those 

of their customers; payment guarantees and 

enhanced insurance coverage. 

USA 

ISS Americas recently secured the offshore 

agency nomination from Saipem Houston, report 

David Ferencsik, Vice President U.S. South 

Atlantic & The Bahamas and Clark Buffam, 

General Manager, Offshore Logistics – North 

America. 

The tender covers offshore agency and 

logistical support for Saipem’s newest pipelaying 

vessel, the CASTORONE. She will be 

working on several projects in the Gulf of Mexico 

which will include the transport and installation 

of gas export pipelines in water depths ranging 

from 100 to 2,100 metres. 

The scope of work for ISS includes: 

• Warehousing (operating a dedicated warehouse 

in Houston and providing oversight at Saipem’s 

warehouse facility in Port Fourchon, Louisiana) 

• Project Forwarding (arranging both barge and 

over-road moves of various oversized project 

related material) 

• Cargo – air and sea freight (clearance, 

consolidation and transportation) 

• Crew changes (meet and greet, visa verification, 

crew transportation, helicopter clearances) 

• Spare parts, provisions and support to supply 

vessels and barges 

• Marine Operations (clearances and port services 

for CASTORONE’s support fleet of supply vessels, 

harbour and ocean-going tugs and barges). 

During the initial mobilization, ISS processed 

and transported 400 crew, cleared 15 

helicopters, and handled 21 port calls. On the 

cargo side we have handled over 150 air and sea 

shipments in the first month alone. The projects 

are expected to last 12-13 months. 

Special thanks to the Americas Offshore 

team for their efforts in securing the nomination. 

We also thank Graham Prayel for his contribution 

and support in ensuring that our risk is 

sufficiently covered. 

Kirsty Fillis, Vice President Offshore Agency 

Solutions, concluded: By securing this win from 

such a key offshore industry player, we are 

showing the market the value behind the ISS 

offshore solutions product. 

The CASTORONE 


ISS REPORTER l Cook’s Corner JUNE 2013 

David Cook 

Instructional 

Design-Operations, 

based in 

Portland, Oregon 

Lessons of war 

I like history and I have a particular 

interest in the study of World War II. 

War is not something I consider 

glamorous and should be avoided, but 

it has been said that: “those who 

cannot remember the past are 

condemned to repeat it.” Therefore, the 

study of past conflicts in an effort not 

to repeat them can be a good thing. 

THE CAST OF characters that were involved in 

WWII were an interesting group and there are 

some things we can all learn from the 

successes of that period. 

First there were clear goals. Then there was 

the pride of both military personnel and civilians 

in their countries and what they were trying to 

achieve. All of the successes required a united 

global and regional team effort. With a few 

exceptions there was also confidence of ultimate 

success. 

Another thing that is fascinating from that era 

was the many things that were designed and 

built that were very innovative. There are too 

many items to make a full list in this article, but a 

few examples come to mind such as Quonset 

huts, the DC3(C47) airplane and the P51 Mustang 

airplane with the Rolls Royce Merlin engine. 

There are still many Quonset huts that were 

erected during WWII in use today as housing, 

offices, warehouses and maintenance spaces. 

They were easy to ship, easy to assemble and 

also surprisingly durable in heavy weather. 

The DC3 aircraft too is still flying in many 

areas efficiently delivering cargo and passengers. 

The P51 Mustang airplane is also still used by 

pylon racing pilots. That plane is considered to be 

the fastest single engine airplane ever produced. 

Then there are devices like radar, sonar and 

jet engines that were also developed during 

WWII. Additionally, there were significant 

advances in shipbuilding techniques, many of 

which are still employed today. 

Besides technical innovation, other major 

positive contributors in WWII were courage, 

imagination, training, adaptability, doing more 

with less, creating opportunities, 

communications advances and just plain hard 

work. Logistical support to the frontlines was 

also an essential, and often unheralded, necessity 

for success. 

In the present day, with ISS and our group 

companies, clear goals, pride in our organization, 

global and regional team efforts, making 

opportunities, being innovative, being 

adaptable, being efficient, being well trained, 

having strength and depth, and providing 

support to the front lines are all things that 

contribute to our current and future successes in 

the marketplace. 

At ISS we have skilled people out on the 

frontlines of our business interfacing directly with 

our customers and other key individuals and 

maritime groups virtually every hour of every day. 

We also have a large group of support staff 

globally, regionally and locally that make it 

possible for our business to function. They often 

do their jobs so quietly and efficiently that we 

don’t think about them. The folks I am talking 

about are those who work in IT, payroll, 

corporate and principal accounting, sales & 

marketing, service centres, human resources and 

other departments. These people are not usually 

given the credit they deserve for keeping the 

machine that is the ISS Group running. 

As an example, our e-mail system is very 

robust and although it has disaster recovery 

plans, these have rarely been used in the last 20 

years. The fact that our e-mail system is always 

up is due to the diligence of the team of folks 

that ensure that it is. The same goes for payroll 

and banking personnel. These people quietly 

make sure we and our customers are all happy. 

So much so that we rarely think of what they 

must do to make it all so seamless. 

I encourage all of us to take some time 

periodically to thank our support staff, without 

whom the folks on the frontlines could not 

operate. 

Also remember that we are all a team and 

that together we can achieve more. We are a 

company that has deep roots that are still 

growing. As with any growth it takes constant 

effort and tending to ensure it continues. I have 

every confidence that this growth will continue. 

Business Quotes 

Here are a few inspirational business quotes: 

‘ 

everywhere 

’ 

Logic will get you from A to B. 

Imagination will take you 

Albert Einstein 

‘ 

overalls and looks like work 

’ 

Opportunity is missed by most 

people because it is dressed in 

Thomas Edison 

Safety Reminders 

Here are some safety reminders to assist us in 

remembering to work safely: 

• Safety is as simple as ABC – Always Be Careful 

• Accidents hurt – safety doesn’t 

• Luck runs out, but safety is good for life 

• Personal protective equipment is self-defence 

• Tomorrow – your reward for working 

safely today 

Until next time…Stay and work safe. 



Operational Excellence l ISS REPORTER 

Operational 

Excellence Green 

Belt training 

completed week 2 

training recently. 

The intensive 

sessions were over 10 days with the first 

week carried out in Dubai and the 

second week at Chafford Hundred. 

Malcolm Tulip reports. 

Wave 1 training to 

support business needs 

OVER THE TEN days the participants worked 

through the Lean Six Sigma tools and the 

project management DMAIC methodology. 

The classroom time for the training is made 

up of a mixture of theory, practical exercises, 

case studies and learning data analysis 

techniques as well as the discipline and 

structure to deliver successfully. 

The key backbone to the structure and 

methodology is D M A I C to support business 

requirements, understand customer needs and 

drive efficiencies. 

It starts with “D” to clearly “Define” what is the 

problem statement, understand customer 

needs, objectives and scope to include necessary 

skills and experience required to execute, with 

the main output being a project charter. 

One of the teams during a practical breakout session 

“M” is about understanding the baseline and 

“Measure” current state process and 

performance using data to determine process 

stability, performance and capability. This then 

allows the next part of Measure to visualise 

process by using mapping techniques and 

identifying potential influences to results that 

needs analysis to prove or disprove. 

“A” is for “Analyse” to identify true root cause 

to ensure effort and time is spent proactively 

focusing on the correct areas and solutions that 

have the greatest impact and align with the 

scope; this is proven or disproven using data 

analysis techniques. 

“I” stands for “Improve” where we need to 

further engage and empower our subject matter 

experts who are involved in the day to day 

business, to identify and implement the best 

L-R: John de Gouveia, Arvinder Sabharwal, Cecilia Fara, David Wonfor, Nicky Foster, Jonathan Williams, Flora Wu, 

Javier Torrente, Peter Fernandes, Ramana AV, Simon Peters, Tony Brazenor 

solutions to improve process and activities 

by removing inefficiencies confirmed in 

Analyse, remove frustrations (Waste) and create 

simplification. 

“C”: the final phase of the methodology is 

“Control”, where improvements are validated and 

benefits captured and monitored over a 12 

month period to track the implemented 

changes, stick and ensure sustainability and 

transparency of improvements with mitigation 

of risk. 

On entry to the training, all participants were 

allocated a project to work on in relation to 

prioritised activities for their region. Between the 

sessions all worked through the practical 

application back in their business areas and 

presented back progress to date at Week 2 to 

share approach and lessons learned. On the 

final day of the training all went through an 

extensive exam to confirm learnings over 

the ten days, which all participants have 

successfully completed. 

All trainees are now progressing their projects 

to completion to support regional business 

targets as they work towards globally recognised 

certification standards. Congratulations to all 

who participated in this comprehensive training. 

Moving forward, Operational Excellence 

training will be in a modular format in 

conjunction with the Marine Academy. This will 

allow progression with experience and skills 

utilisation, to enable us to build our capability 

and enhance our pipeline for developing high 

potential leadership across the organisation. 

The training will allow our employees to 

engage, develop and enhance their skills and 

work towards achieving globally recognised 

certification standards by executing 

improvements across our business to deliver an 

increased customer focus and value proposition 

thus enhancing our service and delivery. 

The class numbers will be limited and align 

with global plans, with a people selection 

process to ensure we gain the necessary 

alignment with business targets, priorities and 

plans and ensure we free up the necessary 

resources to allow execution and provide the 

correct level of support to bring success. 

The team goes through the comprehensive last day exam 


ISS REPORTER l Port Focus: Yokohama JUNE 2013 

Located on the 

south western edge 

of Tokyo Bay and 

formerly a sleepy 

fishing village, the 

port of Yokohama 

was opened in 1859 following the Treaty 

of Peace and Amity. It rapidly became 

Japan’s foremost international trading 

centre with many foreign companies 

establishing their base there. Here 

Kiyoshi Ichikawa, who heads up the 

ISS Yokohama office, reports on its 

facilities and attractions, and the traffic 

that ISS handles through the port. 

A proud citizen 

From Yamashita Park 

YOKOHAMA’S 260 BERTHS, including private 

berth facilities, (port area: 7,316 ha) handle 

some 37,500 vessel calls annually with 

oceangoing vessels accounting for 10,300 

calls. The annual volume of seaborne cargo 

handled amounts to 115.54 million tons 

with container ships, Pure Car Carriers, 

tankers and cruise passenger vessels making 

up the majority. 

The passenger terminal is the very symbol of 

the port of Yokohama handling several ships a 

week. The attractions for cruise passengers, both 

foreign and domestic, are considerable and 

include a day trip to Mount Fuji, to Tokyo and 

Yokohama colleagues Masahito Amemiya, Senior 

Operations (left) and Eigo Bundo, Operations 

elsewhere. Yokohama’s Chinatown is the largest 

of its kind not only in Japan but in all of Asia and 

is one of the largest in the world. 

Yokohama port has sister port relations with 

Oakland, Vancouver and Hamburg as well as 

friendship relations with Shanghai and Dalian, and 

a trade cooperation arrangement with Melbourne. 

ISS has five operations staff here handling all 

vessel types including LNG carriers, reefer and 

cruise ships. 

Since the Tohoku earthquake and tsunami of 

2011, most nuclear power plants in Japan have 

been shut down for security checks. This has 

meant a rise in the volume of LNG traffic and 

ISS Yokohama has benefited handling LNG 

carriers from Malaysia, Qatar, Brunei, Australia, 

Oman and elsewhere at all three of the port’s 

LNG terminals. These ships are now calling 

almost every day. 

Additionally, a reefer line with fresh bananas 

arrives from Davao in the Philippines every 

Tuesday and the New Zealand kiwi season 

starts in April. 

The ISS office building 

I myself was born and raised here. Yokohama 

people love their home town very much and I 

am proud to be working in a shipping company 

in this famous port city. 



Local Expertise: Piraeus & San Francisco l ISS REPORTER 

ISS GREECE WELCOMED the start of the 

cruise season as the biggest cruise liners ever 

to enter Greek waters, Holland America Line’s 

NORDAM and EURODAM, arrived in Piraeus 

for Greek Easter. 

At the time of Orthodox Easter, the streets of 

Greece still ring with the call Christos Aneste! - 

Christ is Risen! In Greece, of all the Christian 

holidays, Easter is the greatest time for feasting 

and celebration. 

Reports Christos Makrialeas: “A full 

operational schedule was organised with crew 

changes, extensive provision loading, garbage 

and slops disposal, medical cases and many 

spot requirements all handled successfully from 

the Piraeus office operations team who spent 

their Easter days in the port next to the two 

beautiful ladies of our esteemed principal 

Holland America Line.” 

Greek Easter heralds 

start of cruise season 

The beautiful ladies 

ISS San Francisco attended the cruise 

ship AMADEA for V-Ships of Monaco 

during her recent port call into San 

Francisco. The ship returned for yet 

another two-day visit soon afterwards. 

A fruitful experience 

OPERATIONS REPRESENTATIVE RONNIE 

M. Celio was on the scene for both calls. Given 

the diverse and complex requirements of an 

overnight cruise call, without ado it may be 

said that it was a very challenging but a 

fruitful experience. 

It really was a very busy day for Ronnie due to 

the fact that six reefer containers carrying 

provisions had to be delivered on board 

employing ILWU longshore labour plus other crew 

changes, medical disembarkation of passengers, 

garbage disposal, etc., and not to forget US 

Customs & Border Protection requirements of 

entry and clearance, all this while attending to 

abrupt requests from other departments such as 

Hotel Manager, Staff Captain, the Master, et al. 

According to the Master and Chief Purser: 

“V-Ships will likely continue to put their cruise 

vessels to call US West Coast for 2014 and beyond.” 


ISS REPORTER l Local Expertise: Australia & The Gulf JUNE 2013 

To strengthen Yang Ming business and 

provide better services in Australia, 

Yang Ming has set up Yang Ming 

(Australia) Pty Ltd with its strategic 

partner and general agent in Australia, 

Inchcape Shipping Services. 

YANG MING PROVIDES two sailings weekly 

between major ports in Asia and Australia 

covering Melbourne, Sydney and Brisbane. By 

setting up our own brand in Australia, we’re 

going to further enhance our marketing 

position as well as more reliable service 

quality in Australia. 

The new entity is a joint venture between 

ISS and YML headed by Ed Wu of Yang Ming 

with its head office in Melbourne and staffed by 

19 plus seven in Sydney and two in Brisbane. 

Export cargoes from Australia comprise 

grains of various types, reefer meat and fruit, 

dairy products, waste paper, scrap metal. Imports 

include a variety of manufactured items 

predominantly for the retail trades. 

The JV strengthens Yang Ming’s credibility as it 

continues its foray into the Australian market. In the 

2012 was good for us and business has 

got better in the first quarter of 2013, 

but the challenges continue. It’s all 

about maintaining service quality with 

minimum cost, reports Abhilash Nair, 

Manager of the Removal Division at 

ISS Worldwide Movers in Dubai. 

IT IS NOTICEABLE that outsourcing has 

become more common as a result of cost 

control by corporates but this in turn often 

reduces quality and degrades service levels if 

the management loses control. 

Control over employee relocation by corporates 

is reducing with companies paying employees to 

run their own relocation process. And employees 

then try to save cost by going for the cheapest 

option as against a quality service provider. 

However, the industry has changed significantly 

over the last five years and remains in a transition 

period until it reaches saturation point when, we 

believe, some regulatory authority will intervene to 

streamline the quality and grade the industry on 

the positive and negative. In the relocation and 

removal (packing and moving) business, experience 

is everything. Industry experts, streamlined systems, 

latest techniques, use of superior and packing 

materials, a global network with professional, 

courteous operational staff, are all standard features 

of our operation in this competitive arena. ISS 

Worldwide Movers is an integral part of the Cargo 

Services Division operating from Dubai, Abu Dhabi, 

Bahrain, Kuwait, Qatar and Oman. 

JV reinforces YML’s commitment 

L-R: Kasper Andersen, Captain Yu, Chien-Shun, Mathias Mosbaek, Rikke Jacobsen, Philip Jorck-Jorckston. 

YM UNAMITY was delivered in October 2012 and boasts a total capacity of 8,626 TEUs including 700 reefer plugs. 

competitive trades that the line operates in to and 

from Australia, North East and South East Asia, the 

announcement of a Yang Ming office illustrates its 

commitment to the trade for the long term. 

Meanwhile, during YM UNAMITY’s stay in 

Hamburg recently, ISS partner, Trinity Shipping 

Services, arranged a visit onboard for trainees 

and new employees. 

Experience is everything 

Abilash presented at the International Movers Convention in Bangkok recently 



ISS was called on to act as agent for 

the arrival of the first giant cranes at the 

UK’s new global container port, 

DP World’s London Gateway. 

Local Expertise: UK & Panama l ISS REPORTER 

Super agent for Super cranes 

ZHEN HUA 26 approaches the berth 

AS THE LARGEST quay cranes in Britain, 

bigger than the London Eye and weighing 

2,000 tonnes each, ISS arranged the complex 

operation of easing the heavy-lift vessel 

operated by Shanghai Zhenhua Shipping Co, 

the ZHEN HUA 26, onto the berth ready to 

start the delicate process of discharging the 

leviathans. This included coordinating pilots, 

tug assistance and a berthing party to moor 

the vessel alongside. 

With the cranes arriving after a two month 

voyage from Shanghai, and London Gateway the 

first port of call within the European Union, ISS 

was responsible for declaring the vessel and her 

precious cargo to the central European reporting 

system for Customs clearance, as well as local UK 

inbound Customs reporting. 

Our officers liaised continuously with the 

operations team at London Gateway keeping 

them fully advised on the vessel’s progress 

from China, as well as routine but crucial details 

such as confirming which side to berth the 

vessel and calculating tidal passages in unison 

with harbour masters and port authorities to 

ensure safe berthing. 

Manufactured by ZPMC, the new cranes are 

the first in the UK to be able to lift four containers 

at once to speed up the unloading of the world’s 

largest ships when DP World’s US$1.5 billion 

London Gateway opens in September this year 

as a new world-class deepsea container port. 

Other work included making sure the Master 

was fully prepared for visits from Customs, 

Immigration and Port Health, and ensuring all 

locally required documentation was in place 

including charts and publications. ISS was also 

responsible for co-ordinating the shifting 

operations of the vessel so each of the cranes 

could be discharged at high tide to the 

strengthened section of quay, as well as 

preparations for the vessel’s departure after the 

three cranes were safely discharged. 

‘ 

. . . a great deal 

of planning and 

reconnaissance 

’ 

Harry Corkerry 

Said Harry Corkerry, ISS Port Manager: “We 

began work on this project in October last year 

and it took a great deal of planning and 

reconnaissance with ourselves and the berthing 

party at the terminal to ensure we were fully 

prepared and had eliminated any potential 

problems. We were very pleased that all our hard 

work paid off.” 

ISS PANAMA WAS appointed as agent for 

various calls including Panama Canal 

southbound and northbound transits, Colon 

2,000 Terminal and Coiba Island, Portobelo for 

the five-star TERE MOANA which enters 

service this year under new ownership 

following a multimillion-dollar refurbishment. 

This exclusively chartered, 90-passenger 

luxury vessel fits the profile of small ship cruising 

perfectly and can sail into ports inaccessible to 

larger ships. Although ISS Panama handles over 

200 calls a month - mainly container carriers, 

Exclusive agent for Exclusive ship 

tankers supply ships, etc. - this small cruise ship 

was a positive challenge for the team. Every call 

required various supplies, stores, bunker 

operations, fresh water, crew changes, passenger 

embarkation and disembarkation, repairs via 

subcontractors’ technicians - often simultaneously 

in order to comply with her tight schedule. 

ISS Panama Colon Branch Manager Virgilio Griffith 

waits to give a warm welcome 

ISS Boarding officer Cecilio Daley and ISS Certified 

Driver Alejandro Rodriguez standing by to carry out 

crew change and assist passengers 

Hotel Manager Jacques Le Tallec receives a welcome 

souvenir from our Colon Branch Manager 


ISS REPORTER l Local Expertise: Malaysia JUNE 2013 

In a fortuitous 

combination of 

events engineered 

by ISS Malaysia 

GM, Capt. LH 

Khoo, a largely 

forgotten but nonetheless important 

piece of history was commemorated 

in Penang recently. 

Lest we forget 

The MARSHALL SHAPSHONIKOV 

A FEW YEARS ago Capt. Khoo suggested to 

the Russian Defence Attache that a memorial 

should be held for the fallen Russian seamen 

who died defending what was part of the 

British Empire in the Far East from the 

Imperial German forces. “The people of 

Malaysia, and especially Penang, should be 

reminded that the Russian people made 

sacrifices for our country,” says Capt. Khoo. 

The right opportunity arose when the 

Russian frigate, MARSHALL SHAPSHONIKOV was 

taking part in LIMA, the Langkawi International 

Maritime and Aerospace Exhibition, recently at 

Pulau Langkawi, only 60 nautical miles from 

Penang. 

ISS Malaysia was tasked with obtaining a 

Diplomatic Clearance from the Home Ministry 

for this visit - a momentous task as the decision 

was made on a Sunday and, says Capt. Khoo: “the 

rest is unimaginable.” 

However, through their contacts in the 

Ministry of Defence, whose staff were in 

Langkawi in force attending the LIMA, and via 

instructions to the Royal Naval Officer in Penang, 

the stage was set and verbal approval obtained 

from the RNO for the visit. 

Quoting in part from Penang’s Star 

newspaper: It was 1914. World War 1 was in its 

early stages and Imperial Russia was an ally. The 

German cruiser EMDEN had already wreaked 

havoc in the Indian Ocean and South Atlantic by 

raiding Allied shipping. On that fateful morning 

in October 1914, she slipped into Penang 

Harbour and sank the Imperial Russian Navy 

cruiser ZHEMCHUG without the latter firing a 

shot. The wreck of the ZHEMCHUG still lies in the 

seabed in Penang Harbour today, the “Russian 

Buoy” marking her location. 

So the MARSHALL SHAPSHINIKOV sailed into 

Penang harbour 99 years after the tragic event to 

pay tribute to fallen comrades from the 

The ZHEMCHUG 

ZHEMCHUG at the Russian cemetery where a 

three-gun salute was given. 

Prior to all this, the LIMA, a platform for 

international exhibitors of defence technology, 

had taken place on the scenic island of Pulau 

Langkawi and ISS Malaysia was privileged to act 

as agents for the visiting Republic of Singapore 

Navy frigate, RSS STEADFAST, as well as the 

missile destroyer, MARSHALL SHAPSHONIKOV. 

Singapore’s RSS STEADFAST 

Royal Malaysian Navy on parade 

‘ 

The people of Malaysia, and 

especially Penang, should be 

reminded that the Russian people 

made sacrifices for our country 

’ 



History: Lord Inchcape – Part 2 l ISS REPORTER 

This is the this 

second installment 

of Anne Al 

Bassam’s edited 

highlights from 

Stephanie Jones’ 

Trade & Shipping, Lord Inchcape 

1852-1932. 

THE TURNING POINT in James Mackay’s 

career happened in 1878 when the BI’s 

Bombay agents, Nichol & Co., went bankrupt. 

Mackay was immediately chosen by 

MacKinnon Mackenzie to take over and soon 

had the office up and running. 

Bombay, double the size of Calcutta, had a 

thriving social life but although Mackay enjoyed 

himself, he nevertheless continued to work a 12 

hour day. No detail was too small for him. Indeed, 

while most Europeans left the task of booking 

pilgrims to Mecca to their Indian employees, 

Mackay, who had already mastered Hindi, 

accompanied his Indian staff to the bazaars to 

seek out customers. 

At this time, Mackay’s health started to 

trouble him and it was during a spell of leave in 

1883 that he married his childhood sweetheart, 

Jeanie Shanks, and returned with her to India. On 

his return, he continued to work hard to the 

extent that by 1884 the receipts of his shipping 

agency not only exceeded those of Calcutta but 

accounted for more than half of the Mackinnon 

Mackenzie’s total remit. In recognition of his 

abilities, he was offered a partnership in 

Mackinnon MacKenzie. 

Mackay’s activities soon embraced wider 

commercial concerns, notably the import of 

opium from Persia. By decreasing the duty he 

suggested that the Shah of Persia might, in 

return, be willing to open the Karun River to 

navigation. It was an attractive proposition and 

by 1885, the Karun River was open to traffic, 

providing another source of profit for the 

Mackinnon group. 

Mackay, himself, not only invested in various 

companies in India but also dabbled in shipping 

companies such as the Australian United Steam 

Navigation Company which, in later years, he was 

to own outright. Much of the profits of 

Mackinnon MacKenzie were also re-invested in 

India; in coal mines, jute mills, tea gardens, coffee 

estates, river steamers, banks and railways. 

Now a married man, Mackay moved in 

different circles and, conscious of the need to 

attain honours and a heightened social status, 

became increasingly involved in public life. Unlike 

his compatriots with a background of university 

or the civil service, he looked on State affairs with 

the eyes of a businessman. His outstanding ability 

was soon recognized and he became President 

of the Bombay Chamber of Commerce 

From Calcutta to Bombay 

Committee from 1879 – 1884, the Bengal 

Chamber of Commerce from 1889 – 1893; Sheriff 

of Calcutta in 1891; Commander of the Indian 

Empire in 1891, Member of the Legislative 

Council of the Viceroy from 1891 - 93 and in 1894 

was created Knight Commander of the Indian 

Empire for his work in Currency Reform. 

A second Suez Canal? 

Mackay was also involved in an ongoing 

controversy surrounding the Suez Canal. Opened 

in 1869, delays were increasingly frequent as the 

amount of shipping using the canal increased. An 

amazing 90% of the shipping was British and 

Mackay was quite convinced that not only were 

they being overcharged but that the revenue 

was not being spent to improve canal facilities. 

Despite British ownership of half of the shares in 

the Suez Canal Company, it was nevertheless 

mooted that Britain should have her ‘own’ canal. 

While the estimated cost was eight million 

pounds, it would result in a passage of no more 

than twelve hours and hopefully pay for itself in 

five years. When freight rates fell, however, the 

somewhat ambitious plan came to nothing. 

By this time, a network of British India 

steamers now carried freight, mail and 

passengers on a regular basis throughout the 

Indian Ocean and beyond. From Calcutta and 

Bombay they serviced Chittagong, Rangoon, 

Aden, Jeddah, Port Said, Singapore, Colombo, 

Mauritius, Zanzibar and Mombasa. 

Mackay again showed his negotiating skills 

when a strike of BI officers in Rangoon 

threatened the company. Mackay resolved the 

dispute without disrupting services or causing 

bad feeling and was highly praised for his 

handling of the matter for, although the officers 

were refused a higher salary, he listened to their 

grievances and compromised by improving their 

conditions. 

‘ 

Mackay, himself, not only invested 

in various companies in India 

but also dabbled in shipping 

companies such as the Australian 

United Steam Navigation Company 

which, he was to own outright. 

’ 

As the older generation of MacKinnons died 

out, Mackay eventually became a co-partner in 

MacKinnon Mackenzie with Duncan Mackinnon. 

Business continued to expand as he purchased 

Binny’s, the largest merchant firm in Madras, 

established the Calcutta Royal Exchange as a 

market for shippers and traders, renewed the BI 

mail contracts and purchased new ships and 

steamers as trade increased. Largely due to his 

efforts, Mackinnon Mackenzie became agents 

for firms such as the McIver Line, City Line, P&O, 

Shepherd Shuster and Asiatic & Co. 

When Mackay left India in 1894 for the 

boardrooms of London, tributes were paid to 

him from all quarters of the community as no 

other merchant had played such an important 

part in both public and commercial affairs. 

Indeed, after being awarded a second 

knighthood in 1910, Mackay was mooted as the 

next Viceroy of India. 

9 Next: As war looms, Mackay engineers strategic 

expansion in the Gulf and Iraq. 


ISS REPORTER l Corporate Social Responsibility JUNE 2013 

Tormod runs his fifth London Marathon for seafarers 

Cruise with a Purpose 

The London Marathon may be over for 

another year but for participants such as 

Tormod Ognedal who took on the streets of 

London to raise funds for charity, participation 

in the event is far from being a distant 

memory. Tormod was one of twelve runners 

who took part in the London Marathon to 

raise funds for international maritime charity, 

the Sailors’ Society. 

A loyal supporter of the Sailors’ Society, 

Tormod (55) has run in five London 

Marathons on behalf of the Charity, and this 

year completed the event in four and a half 

hours. Together with his team mates, the 

runners have already collected over £17,000 

with funds still rolling in. 

“I like to keep a positive mindset when 

running a marathon, especially when I 

participate in the event on behalf of the 

Sailors’ Society,” Tormod said, adding that his 

Tormod with 

Holly Evans 

Shorex with a difference. 

commitment to the Charity increases his 

focus and determination to succeed. “They 

are an international charity that provides a 

personal lifeline for seafarers and their 

families throughout the world, and do a great 

job for the maritime industry.” 

Tormod is the Senior General Manager, 

Client Relations at ISS. The company 

works with seafarers on a daily basis and 

knows just how important the role of 

the Sailors’ Society is in enriching and 

enhancing the wellbeing of the 1.3 million 

seafarers worldwide. 

“The spirit amongst competitors and the 

public was great. I have never before seen so 

many people supporting the London 

Marathon from start to finish.” In 

remembrance of the Boston tragedy, a 

30 second silence was held. “It was both 

moving and memorable. All runners 

wore a black ribbon in the race as a mark 

of respect.” 

Events Fundraiser for Sailors’ Society, Holly 

Evans said, “We are so grateful to all of our 

London Marathon runners for their fantastic 

efforts and for raising such a considerable 

amount of money to help us continue our 

work here and abroad.” 

Many of the Sailors’ Society team had key 

links to the shipping industry, ranging from 

those who work for maritime companies 

including ATPI, Cargill, Lloyd’s Register and 

IMEC, to others with family ties, such as 

with Ann Hunter, who ran in memory of her 

ex-Navy father. Source: Press Release 

Adds Tormod: “It was a pleasure to join 

the group from the Sailors’ Society, and with 

the T-Shirt showing INCHCAPE SHIPPING 

SERVICES, we also got several nice comments 

and wishes on route from the spectators.” 

Ida with senior VEENDAM officers 

ISS Ecuador’s Ida Vargas - Branch Manager 

together with Ruben Barcia - Boarding Agent, 

Manta and Freddy Males - Boarding Agent, 

Guayaquil, all helped out as the crew of the 

VEENDAM took the concept of “Cruise with a 

Purpose" into their own hands. 

Cruise with a Purpose is a designation given to 

shore excursions that give back to the community 

or serve a higher purpose than entertainment. 

The crew did just that in Manta, Ecuador. 

Foregoing free time ashore, nearly 100 

volunteers from all departments on the ship 

chose to use their down time lifting spirits by 

spending the day doing much needed repairs to a 

day care and after school care facility for the many 

hardworking, lower income families of the city. A 

lofty goal was visualized to transform the school 

into a more pleasant and safe environment for the 

80 children that are currently enrolled. 

While crew from all departments repaired the 

roof, fixed the plumbing, renovated and upgraded 

the kitchen, painted the classrooms and 

playground and delivered much needed 

educational games, toys and food, the children 

enjoyed a day onboard the VEENDAM. They were 

accompanied by their parents and teachers and 

had a fun-filled day including lunch poolside in the 

Lido, games with the Club HAL staff and a picture 

with the Captain. Weeks of planning, shopping and 

donations from vendors have made a difference in 

these children’s lives and yet again shown that 

Holland America Line has a goal of replicating the 

harmonious life onboard in the ports that 

graciously welcome them to their shores. 



Corporate Social Responsibility l ISS REPORTER 

An ISS (KMMC) team participated in cleaning 

up the beaches of Kuwait in an initiative 

organised by the Kuwait Environment Protection 

Society in cooperation with the Japanese “Turtle 

Operation”. The campaign aims to protect sea 

turtles by cleaning up hazards such as trash and 

driftwood from the beach. The ISS volunteers 

reported that most of the trash found was small 

ISS Charleston coordinated the donation of 136 

mattresses from the CARNIVAL FANTASY to the 

Connie Maxwell Children's Orphanage. Connie 

Maxwell is a home for children who have been 

abandoned, abused, or neglected and some who 

have been placed by loving caregivers going 

through difficult times. In either case, children 

have a safe, secure, loving environment at Connie 

Maxwell. Each year more than 200 children of 

diverse needs and backgrounds call Connie 

Maxwell home. Pictured: Gary Santos (centre). 

plastic items which are a significant danger to 

marine animals such as turtles. The volunteers 

vowed to continue supporting such 

programmes that serve the community and 

spread awareness among people by caring for 

the environment, 

ISS Kuwait management thanked all the 

volunteers as they are setting a great example to 

their families and the wider community on the 

importance of protecting the environment. 

And the Captain of USNS BOBO offered to donate 

two freezers to a charity of our choice and the 

Connie Maxwell was again the fortunate 

beneficiary. “USNS BOBO is proud to be able to 

give back to the community and support such a 

worthwhile cause,” said the Master, Paul K. Davis. 

L-R: Gary Santos, ISS-Charleston, CBP Officer Diggers 

and Able Seaman-Unlimited Michael T. Murner. 

ISS Kenya has donated funds collected on their Charity Walk (see Issue 26 p28) in the sum of US$9,180 to 

three charity projects they have supported for many years: AMURT Childrens Home (pictured), KISA 

Scholarship for the Kids and FURAHA Coast Children’s Home. 

The Lighthouse Relay Voyage 

The ECO III arrived at Detyens Shipyard for 

repairs with 41 crewmembers and technicians 

on board. As it was an unscheduled call, 27 of 

the crew did not have valid US visas so were 

detained onboard by CBP for the duration of 

their stay in the USA. Gary Santos notified the 

Charleston Port & Seafarers Society. Father Bob 

Higgins responded by inviting the local branch 

of the Knights of Columbus and the 

Apostleship of the Sea to become involved and 

a fiesta was held on board for the crew. 

ISS Packing & Removals Dubai sponsored the 

UAE Corporate Rugby Sevens with funds raised 

donated to different charities. 

Russell Silke (all aglow) from ISS McKay, 

Auckland handed over the baton to the Master 

of SOFRANA TOURVILLE prior to departure for 

Port Moresby where funds are being raised for 

ISS PNG’s chosen charity. 


ISS REPORTER l Staff News JUNE 2013 

Tim Cahill has joined ISS 

in the new role 

of VP Bulk Commodity 

Business Development, to 

target future growth in 

Cargo Services. Reporting 

directly to CEO Claus 

Hyldager Tim will develop 

ISS’ strategy and delivery of cargo solutions, 

enhance port agency sales in the bulk sector and 

identify additional business opportunities. He will 

be based in Florida. Tim comes to the role with 

over thirty years’ experience in business 

development, operating at a global level in the 

bulk commodity sector and marine industries. He 

has extensive knowledge of commodity 

origination, transportation management and 

quality control and has recently worked closely 

with coal and cement companies to evaluate 

supply chain and export/import alternative 

multimodal transportation strategies. He was the 

founder and former CEO of Coal Export Services 

International (CESI), now a subsidiary of ISS, which 

offers a wide range of consulting and field 

services to coal and petroleum coke producers 

across the globe. 

Clive Lane has joined ISS 

as VP Operations for 

Europe & North Africa 

responsible for delivering 

services to our customers 

and ensuring optimal 

operational performance 

in the region. He reports 

to Simon Edsall and is based in Southampton. 

Clive is a Master Mariner having swallowed the 

anchor in 1992 since when he has worked for 

Associated British Ports at Poole and most 

recently the UK Maritime and Coastguard Agency. 

David Ferencsik has joined 

the commercial team in the 

Americas to primarily 

concentrate on the Offshore 

side of the business whilst 

also assisting the rest of the 

commercial team and 

continuing to oversee the 

operational area 

of Bahamas, working with 

Michael Hall to expand the 

business. At the same time, 

Chuck Carmichael has 

expanded his role 

to include the US port 

offices formerly reporting to 

David thus bringing 

all East Coast ports 

under one umbrella. 

Our North American 

Offshore division, run by 

Clark Buffam now reports 

direct to Ian Whelan. 

Joeson Wei, Country 

GM Taiwan has 

retired having been 

persuaded twice to 

stay on for two year 

spells. Joeson has 

worked for ISS for 

the past 39 years 

having joined Tait & 

Co in 1974. In 1989 Tait was acquired by 

Dodwell, already part of Inchcape. Joeson was 

promoted to Liner and Tramp Services 

Manager in 1991 and then to GM. Jeff Lee, 

current Operations Manager has been 

promoted to GM. 

ISS Bahrain has won the award for the best performer in the MEIA region. Bahrain’s GM Charl Rossouw said 

the recognition is due to the team’s collective effort. 

Flemming Jensen and Ashok Ahuja with three lucky winners from Dubai & NE who participated in the 

Workday competition: Rajiv Amarlal Bathija –Procurement Officer UNSOA Project; Sachita Sachin Parab – 

Senior Business Dev. Executive - Cargo Projects; and Rajeev Abraham – Asst. Operations Manager RAK. 

Peter Savio Valles has 

been appointed GM – 

Surveyors & Loss Adjusters 

Division (Dubai) reporting 

to Capt. Iyer Narayanan. 

Peter holds a Master’s 

License and has 15 years 

seagoing experience. He 

also holds a Diploma in Marine Industry Survey and 

is a qualified OVID Inspector. He has been in the 

marine surveying business for the past eight years 

most recently with London Offshore Consultants 

Middle East. Peter comes with a wealth of 

surveying experience in the Arabian Gulf and will 

focus on growing the survey and P&I business. 

And Regional CFO, Japan and Far East Russia, 

Akio Nameki, has retired after 21 dedicated 

years of service. 

Both have made invaluable contributions 

to the ISS Group. 

The ISS Marine Academy is proud to 

announce that the following employees 

have successfully completed their ILM 

(Institute of Leadership and Management) 

awards in Middle Management: 

Brett de Courcy Harris, Hamish White, 

Jeff Lee, Jan Gramm, Das Nair, 

Henrik Tiemroth. Congratulations to all! 

For information on attending the ILM 

Management Training, please contact 

your Regional Human Resources 

Department or Nicole Claase from 

the IMA. 



Staff News l ISS REPORTER 

Ashraf Kamel Al Deeb 

has joined ISS Kuwait as 

Sales Executive – Freight 

Forwarding. Ashraf holds a 

Bachelors degree in Social 

Work from Cairo and has 

been in freight sales for 

the past seven years. 

Sigmund Rismyhr has 

joined ISS as GM Central 

America based in 

Panama City. 

Sophia between the ship and the shore 

Tomokazu Yamamoto of 

ISS Machinery Services 

has relocated to 

Singapore taking up the 

position of Regional 

Manager. 

Iris Lim has joined the 

financial internal audit 

team. Iris is based in 

Singapore reporting 

directly to Bharat Khadalia. 

She holds a Bachelor’s 

degree in Accounting and 

is a Certified Public 

Accountant from Singapore with over six years’ 

work experience. 

Working in the shipping industry can be quite 

scary sometimes, especially for a girl who has 

spent most of her career in the fashion 

industry, writes Sophia Peacock. In Corporate 

Communications I quickly had to decipher 

emails with technical shipping acronyms and 

talk and learn fast! And what better way to 

learn than on the job - in the port? My local 

port of Middlesbrough on Teesside [Ed: Sophia’s 

from Scarborough] was the chosen venue and 

PD Ports General Manager, Unitised, Andrew 

Oxby kindly offered to show me round. 

My first job of the day: watching a safety 

video and getting kitted out with safety gear 

specially ordered in. Alarm bells should have 

started ringing but being a port newbie I did 

as I was told. Little did I know 20 minutes later 

Andy would be pointing high up in the sky to 

a crane and saying “Up you go!” Before I could 

View from the top 

The BORE SONG 

think of the height and strong winds I was 

placed into a very small lift slowly making my 

way up higher and higher. The view from the 

top of the crane was great even on a rainy day. 

The control cabin, complete with glass 

bottom, was not for the fainthearted! After the 

vertigo passed I was soon walking over the 

glass window and leaning over for a better 

look of the view below. 

My next task was to board the newly built 

BORE SONG. Captain (Sammi) Parkkinen was 

very welcoming and showed me around the 

vessel including a detailed tour of the bridge; 

it was great to meet the workers on and off 

the ship and everyone was very hospitable. I 

met some skilful and talented people on my 

visit and my shipping terminology is now 

fluent - just don’t expect me to pass a test! 

Matt Chiffi, Account Supervisor in the Grimsby 

Service Centre, achieved the highest combined 

marks in the Introduction to Shipping and Port 

Agency ICS exams, Humber Region. The office 

attended the ICS Humber Region Branch annual 

dinner where Matt was given the news on the 

evening and presented with an award in 

recognition of his achievement. This is the second 

year in a row someone from ISS has received this 

award for highest marks locally in the ICS exams. 

Handing the award to Matt are Michael 

Shakesheff, Chairman of the Tees ICS Branch 

(centre) and James Baker, Chairman of the 

Humber ICS Branch (holding the crutch). 

Abdul Hameed Murad who has been with us for 

seven years is a Cargo Operations Assistant 

working at Abu Dhabi airport arranging clearance 

and dispatch of airfreight shipments. Now Murad 

has been honoured with a Certificate of Thank 

You and Appreciation. This is an award from the 

Abu Dhabi Department of Finance & General 

Directorate of Customs thanking Murad for his 

excellent work and performance in the Customs 

department and for his productive and 

constructive efforts in meeting with their 

requirements. The winning companies were: 1st 

ISS; 2nd DHL; 3rd Air Link. Murad is pictured with 

the runners up and government officials. 


ISS REPORTER l Noticeboard JUNE 2013 

For the first time in Mumbai, ISS participated in MANSA 12th Champions 

Trophy Cricket Tournament -1st Round. Around 28 shipping companies 

participated with ISS India and ISS VSC Hub Mumbai playing as one team 

under the captaincy of Manish Rohra, Finance Manager ISS India, putting on 

83 runs in 15 overs against the Mitsui OSK Lines. In the award ceremony 

Bharat Acharya was credited for his all-round performance. 

The ISS India team celebrated Holi, a Hindu spring festival of colours. Smearing 

colours on friends and dear ones is the basic idea of Holi explains Taniya Roy; 

no one is spared. Both the young and the old enjoy throwing water balloons, 

dry colours, and washable dyes on anyone in sight on the day of the Holi. 

During the Queen Elizabeth’s maiden call at Napier, ISS-McKay organised a 

Sports Exchange between the ship’s crew and Napier Boys High School. The 

basketball game was played in good spirits with the High School Boys 

coming out ahead quite convincingly. Perhaps a start of a tradition between 

Napier Boys and future Cunard ships crews. At the same time a small group 

of the Napier Boys High School Culinary Course was invited onboard for a 

tour of the ship’s galley and a behind the scenes tour of the hotel operations, 

and to meet the QE’s Executive Chefs as well as attend the plaque exchange 

ceremony. A once in a lifetime experience for some of these boys which they 

will remember for a long, long time. Thanks to Captain Chris Wells and HR 

Manager Yvonne Smith for their hospitality to the students. 



Noticeboard l ISS REPORTER 

A is for Apple and I is for Inchcape. Suresh Sequeira, Government Services 

Procurement Supervisor, Dubai, is part of a lineage that has served Inchcape 

for over a 100 years. “It all started with my father, Raymond Sequeira who was 

an employee with Gray Mackenzie, Basra in 1947,” explains Suresh. “He then 

moved on to Gray Mackenzie, Khorramshahr and worked until 1979 serving 

32 years as Chief Cashier. 

Around the same era my uncles Gerald D’Souza, Albert D’Souza and 

Gregory Sequeira, all joined Gray Mackenzie and served until late 1979 when 

Gray Mackenzie Iran had to shut down operations because of the Iranian 

Revolution. While Gerald D’Souza worked as a secretary to the GM, Tanker 

Operations Iran Port & Mercantile Division, Albert D’Souza and Gregory 

Sequeira served as Operations In Charge for all vessel calls in Iranian ports for 

almost 28 years. 

Following the family trend Suresh Sequeira joined Gray Mackenzie Dubai 

in 1980 as a Radio Operator, moving up the ranks until 2004, when he 

resigned as Branch Manager RAK. Later he rejoined ISS GS team as 

Procurement Supervisor. 

“My children learned to spell Inchcape before they spelled Apple,” says 

Suresh. They had a wise teacher. 

L-R: Suresh, Raymond, Gerald, Albert and Gregory 

Doha Bank has set a new Guinness World Record for the world’s largest 

football. The bank sponsored and developed the project to support Qatar's 

growing role in soccer. The announcement that Qatar is to host the FIFA 

World Cup 2022 has stimulated private and public infrastructure and 

industrial projects to the value of more than US$100 billion. The shipment 

was transported from Karachi, Pakistan to Doha in a 40-feet container by an 

ISS network freight forwarding partner, and cleared and delivered to the site 

by ISS Qatar. In the above photograph are ISS Qatar team members Joseph 

Godfrey, Assistant Sales Manager, Gautam Nadkarni, Cargo & Logistics 

Manager and GM Ravi Ramachandran. 

The Bait Al Othman Museum is a newly opened facility and Ms Mona Jawhar 

(pictured), a Kuwaiti national with ISS Kuwait Marine Department since 2010, 

has utilized her leisure time working as a volunteer for the last year on the 

museum project. 

“Bait” in Arabic means “house” and so the museum was originally the 

house of the Al Othman family who were one of the first families to build 

their own house outside the walls of Kuwait City. The house was built in 1946 

by the hands of Abdullah Al-Othman and is located in Hawalli district, 

Mona says that she is proud to help preserve the history and traditions of 

her country and ISS Kuwait is also proud of her activities as a volunteer for such 

an important project. During her work at the museum she has become 

increasingly interested in Kuwait’s history 

and was surprised to learn that her own 

father and grandfather had worked with 

Inchcape’s original company, Gray Mackenzie 

during the early days of its foundation. 

Donovan Loubser from ISS Gladstone is 

seen here doing his on-line ethics training, 

the experience enhanced by the hot 

pink headphones. 

ISS Ghana conducted a first-aid practical coaching session for its staff. An 

expert trainer along with his team from a prominent medical facility 

conducted a presentation along with practical drills on the basics of first-aid, 

CPR and current resuscitation techniques. Staff were shown how to preserve 

life and promote recovery till a medical professional is at hand. As Benjamin 

Quansah, Operations Executive said: “It was an eye-opener for me as I learned 

that while attempting to help emergency victims without this basic 

knowledge, we could inadvertently do more harm than good. We regularly 

deal with vessel crew off and on shore and emergencies never knock before 

you may be forced to face an adverse situation. I know my clients, colleagues 

and family members are now in relatively safer hands till such a time that 

medical assistance is available!” 

PT Ramdass, Operations Manager commented: “My team is now better 

prepared to respond to emergencies such as unfortunate accidents and 

health-related issues like heart attacks. The basic knowledge of first-aid or the 

lack of it can make a difference between life and death while waiting to reach 

health facilities through often congested roads. As we were told, it only takes 

six minutes before the brain dies due to lack of oxygen and the time 

between any injury and giving first-aid is the "golden window" period, so 

that life could be preserved till the Doctor is able to take over. I am glad that 

my staff can now do more than merely call 911 in case of emergencies.” 


Door to Deck - Ship Spares Logistics 

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available on the 

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Your Potential Our Future 

• ISS Induction Programme 

• Fundamentals of Shipping 

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June 2013 - Inchcape Shipping Services

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