Job Description - Filmhouse Cinema Edinburgh

Job Title:
Bar Supervisor
Job Description
Responsible to: Bar manager.
Main Purpose: To assume day to day control of the café bar operations in conjunction with the bar manager and other
supervisory staff. To maintain standards of customer service, security, staff and control functions. This
position includes being a building key holder and is subject to satisfactory references being obtained.
Main Duties:
1. Carry out all the duties required by the management, as directed by the bar manager, in any area to which you are assigned
by your duty rota, including the following responsibilities.
2. Customer service. Cellar management. Key holding and security.
3. Staff training, development and administration.
4. Business development.
5. When necessary, attend management meetings, and liaise with the front of house, administration and management staff.
6. The following normal bar duties.
Main Service
1. Properly and attentively serve food and drinks according to the company standards and all legal requirements.
2. Maintain the customer service areas clear, clean and fully prepared and stocked at all times. Including: Properly clearing
tables, washing up and preparing crockery, cutlery and glassware. Setting up public areas, and restocking bar with food,
liquor and ancillary stocks. Maintaining hygiene by carrying out cleaning duties, including laundry, as directed by the
cleaning rota and bar management.
3. Maintain a comprehensive product knowledge, and follow laid down procedures to maximise customer choice and sales.
4. Monitor all public areas, and immediately report any unruly patrons, or unusual events to the manager, and assist as
necessary in dealing with such occurrences
5. Undertake and implement any personal or staff training as required by the bar manager.
Legislation
Follow company rules and training to work in compliance with current statutory regulations eg.
Licensing acts
Food safety acts
Weights and measures acts
Food hygiene regulations
Trades description acts
Health and safety at work act
Equal opportunities and discrimination legislation
Customer Care
1. Observe the highest standards of hygiene and ensure that you report to work on time, clean, tidy and correctly dressed.
2. Follow the company standard of customer care, when dealing with service and complaints in a polite and friendly manner.
3. The customer is the purpose of our business, so always remember to smile, even when on the telephone. Treat the
customer as you would want to be treated.
Security, Stock and Cash Control
1. Follow all laid down procedures for till use and cash, cheque and credit handling and administration. Refer any problems
immediately to your manager.
2. Follow all laid down procedures for stock and goods receipt and administration, including proper stock rotation.
3. Follow all laid down theft prevention procedures.
General
1. Follow at all times, all company rules as laid down in the employee handbook, and maintain a flexible attitude to allow
the company to best utilise your skills as business demands. This includes sickness and holiday cover, special events and
external catering.
2. To carry out any other duties as reasonably requested by the bar manager or deputies.
3. The position is a supervisory role, and as such will require a flexible attitude to working hours. These will be determined
by the manager, and are as required for the smooth running of the business, including absence cover.
4. All other terms and conditions are those applicable to fortnightly paid staff in the company’s employee handbook.

Person Specification
Previous experience in a supervisory role is desirable, including:
• Proven excellent leadership and communication skills
• Experience in a busy food led customer facing and operational management role
• Personal licence holder
• Responsibility for staff and team development
• Health and Safety management
• Experience of managing budgets
• Excellent administrative and IT skills
• Event management
• Marketing and customer care
Knowledge
• Awareness of Health and Safety legislation will be necessary
• Awareness of Equal Opportunities practices and legislation will be necessary
• Awareness of Disability Discrimination Act will be necessary
• Awareness of employment legislation is desirable
• Awareness of current trends within the catering and leisure industry is desirable
Skills and Aptitudes
• Excellent communication skills
• Good organizational skills
• Numeracy
• Decision making skills
Personal Attributes
• Flexible and reliable
• Confident and assertive
• Ready to work unsociable hours
• Creative in problem solving
• Calm under pressure, with a positive outlook
• Integrity