Driving Business Value for Government - IBM
Driving Business Value for Government - IBM
Driving Business Value for Government - IBM
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<strong>IBM</strong> 공공부문 인더스트리 솔루션 전략 및<br />
프레임워크<br />
- <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
Presenter Name – Michael Rochanakij<br />
© 2006 <strong>IBM</strong> Corporation
<strong>IBM</strong> Corporation<br />
변화에 준비하십시오<br />
Rapidly changing environment drives need <strong>for</strong> innovation<br />
1<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>Business</strong> flexibility and responsiveness enables innovation<br />
People, process and in<strong>for</strong>mation are entry points<br />
Extend the ability to collaborate<br />
inside & outside the organization<br />
Enhancing people to people collaboration<br />
Support multi-channel delivery<br />
<strong>Business</strong> model & process<br />
innovation<br />
Seamless coordination between<br />
automated and people/in<strong>for</strong>mation<br />
driven business processes<br />
Increase organizational<br />
effectiveness<br />
Leverage in<strong>for</strong>mation <strong>for</strong> business insight<br />
Deliver trusted in<strong>for</strong>mation real time and in context<br />
Reduce risk and improve visibility into business operations<br />
2 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>Government</strong> service delivery<br />
Issues <strong>for</strong>cing change and innovation<br />
Better customer service with<br />
more focus on convenient<br />
access<br />
Achieve better social outcomes<br />
and make government programs<br />
more accessible<br />
Efficient delivery to release<br />
funds <strong>for</strong> more government<br />
services<br />
Aging systems are impacting<br />
critical delivery systems<br />
Social Services & Social<br />
Security<br />
Ensure financial integrity and<br />
mitigate fraud, error, and abuse<br />
Increasing levels of shared<br />
services and cross<br />
organizational cooperation<br />
3 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Much is expected of <strong>Government</strong> IT…<br />
…..usually with inadequate resources….<br />
4<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Social services and social security<br />
Need to increase service levels and improve efficiency<br />
Alex gets laid-off<br />
from his job<br />
Case worker confirms<br />
discharge and registers<br />
Alex <strong>for</strong> benefits<br />
Alex completes<br />
job training and<br />
finds new job<br />
Alex meets with case<br />
worker who screens and<br />
opens case<br />
Alex searches <strong>for</strong> job training<br />
opportunities<br />
5 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Social services and social security<br />
Achieved by integrating people, processes and in<strong>for</strong>mation<br />
Alex gets laid-off<br />
from his job<br />
Case worker confirms<br />
discharge and registers<br />
Alex <strong>for</strong> benefits<br />
Typically a sequence of multiple ‘single-step’ processes…<br />
Agency<br />
?<br />
Alex’s training provider<br />
updates his training<br />
progress through a<br />
Web-based system<br />
Accesses Labor<br />
Department job bank<br />
Agency verifies<br />
qualification and locates<br />
subsidized child care <strong>for</strong><br />
Alex’s two children<br />
Which often results in…<br />
time delays and duplication<br />
6 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
Alex’s children’s care giver uses<br />
interactive voice response<br />
system to provide child care<br />
in<strong>for</strong>mation to agency<br />
Alex gets new job and<br />
provides updates via<br />
Web-based access<br />
inconsistent polices and in<strong>for</strong>mation across channels<br />
paper intensive processes costing thousands
<strong>IBM</strong> Corporation<br />
Today… we can continue adding silos…<br />
…or replace with bigger silos.<br />
7<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Social services and social security<br />
Need <strong>for</strong> interaction across multiple channels<br />
Call center<br />
Web<br />
Agency<br />
Service providers<br />
Employers<br />
8<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Demo<br />
<strong>IBM</strong> <strong>Government</strong> Framework <strong>for</strong> social services<br />
<strong>IBM</strong> prototype<br />
Social services & social security organizations<br />
in governments solving today’s challenges<br />
Day in<br />
the Life<br />
Demo<br />
9 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>Business</strong> flexibility and responsiveness<br />
Delivered by aligning people, process and in<strong>for</strong>mation<br />
Integrated constituent<br />
access<br />
Choreographed<br />
services to per<strong>for</strong>m<br />
common processes <strong>for</strong><br />
benefits claims and<br />
provider payments<br />
Real-time eligibility verification<br />
and in<strong>for</strong>mation on other<br />
available services<br />
10 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Measurable improvements<br />
Social services and social security<br />
Constituent benefits<br />
Online application procedure means 40-50%<br />
fewer government office visits<br />
Less elapsed time <strong>for</strong> providing complete benefits<br />
application data<br />
Get in<strong>for</strong>mation to citizens 3-4 times faster<br />
Agency benefits<br />
Reduce costs of managing system by up to 25%<br />
Less government staff time per application<br />
Reduction in the percent of cases reviewed <strong>for</strong><br />
fraud and/or errors due to compliance<br />
Increased ability to detect number of related cobenefit<br />
incidences<br />
Lower cost to implement regulatory changes<br />
11<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Service orientation<br />
The blueprint <strong>for</strong> business flexibility and responsiveness<br />
Service orientation<br />
Breaks down everyday business applications into<br />
individual functions… called services<br />
e.g. Verifying applicant status<br />
Applicant Status<br />
Client<br />
File<br />
Verify<br />
Employment<br />
Program<br />
Eligibility<br />
Claim<br />
Common services, like applicant status, can be<br />
integrated across applications or shared with other<br />
departments to help drive improved time to value and<br />
reduced cost—not just once, but many times<br />
“Service-oriented architecture<br />
allows organizations to to leverage<br />
common line-of-business<br />
opportunities as as well as as creating<br />
efficiencies <strong>for</strong> overall IT IT<br />
services.”<br />
– Gartner<br />
March 2005<br />
12<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Service orientation in action<br />
Integrating people, processes and in<strong>for</strong>mation<br />
Citizen<br />
Program Administration<br />
Provider<br />
Client File<br />
Verify<br />
Employment<br />
Assess<br />
Needs<br />
Determine<br />
Eligibility<br />
Submit<br />
Claim<br />
Process<br />
Claim<br />
Provider<br />
Payments<br />
Applicant<br />
Status<br />
Establish<br />
Claim<br />
Manage<br />
Integrated Case<br />
Track<br />
Per<strong>for</strong>mance<br />
Service<br />
Delivery<br />
Process<br />
Payments<br />
Hardwired connections<br />
13 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
1<br />
<strong>IBM</strong> Corporation<br />
….existing infrastructures are a barrier to better service & efficiency.<br />
Page 1 of 2<br />
Vendor Setup<br />
Depository<br />
Banks<br />
AIS Reports<br />
AIS Calendar<br />
Vendor<br />
Process Servers<br />
Budget<br />
Maintenance<br />
(Imaging)<br />
Analysis Tool<br />
Printer<br />
S20-Sales<br />
Maintenance<br />
Polling<br />
Printer PO<br />
Insertions<br />
Orders<br />
Mesa Data<br />
NEW Soundscan<br />
NPD Group<br />
AIG Warranty Guard<br />
Roadshow<br />
I06 - Customer<br />
Order<br />
Sterling VAN<br />
Mailbox (<strong>Value</strong>)<br />
I13- Auto<br />
Replenishment<br />
UAR - Universal Account<br />
Reconcilliation<br />
I17 Customer Perceived<br />
In-Stock<br />
I15 Hand Scan<br />
Apps<br />
Due Dates<br />
Stores & Mrkts<br />
Broadcast<br />
Filter<br />
General<br />
Maintenance<br />
Invoice App<br />
Print Costing<br />
E13<br />
E3 Interface<br />
Fringe PO<br />
Smart Plus<br />
Smart Plus<br />
Launcher<br />
S04 - Sales Posting<br />
P16 - Tally Sheet<br />
S07 - Cell<br />
Phones<br />
D01 Post Load<br />
Billing<br />
Stock Options<br />
Equifax<br />
A04 - Cust<br />
Refund Chks<br />
I12 Entertainment<br />
Software<br />
S09 - Digital<br />
Satellite<br />
System<br />
L01-Promo<br />
Analysis<br />
Resumix<br />
P01-<br />
Employee<br />
Masterfile<br />
AAS<br />
V02-Price<br />
Marketing<br />
Support<br />
Washington,<br />
RGIS,<br />
Ntl Bus Systems<br />
ACH<br />
Prodigy<br />
POS<br />
Frick<br />
Co<br />
V04-Sign<br />
System<br />
CTO2.Bestbuy.<br />
com<br />
U18 - CTO<br />
I04 Home<br />
Deliveries<br />
I10 Cycle Physical<br />
Inventory<br />
S11 - ISP<br />
Tracking<br />
I02 -<br />
Transfers<br />
X92-X96<br />
Host to AS400<br />
Communication<br />
E02-Employee<br />
Purchase<br />
P09<br />
Bonus/HR<br />
Intercept<br />
V03- Mkt<br />
Reactions<br />
S08 - Vertex<br />
Sales<br />
Tax<br />
Spec Source<br />
SKU Tracking<br />
NPD,<br />
SoundScan<br />
Spec<br />
Source<br />
V01-Price Management<br />
System<br />
I05<br />
Inventory Info<br />
I09 Cycle Counts<br />
S02 -<br />
Layaways<br />
I11 Price<br />
Testing<br />
L60 MDF<br />
Coop<br />
Supplier<br />
Compliance<br />
SKU<br />
Per<strong>for</strong>mance<br />
SKU Selection<br />
Tool<br />
ASIS<br />
Store<br />
Monitor<br />
I35 - CEI<br />
Rebate<br />
Transfer<br />
ELT<br />
PowerSuite<br />
I18<br />
SKU Rep<br />
I55 SKU<br />
In<strong>for</strong>mation<br />
K02<br />
Customer Repair<br />
Tracking<br />
I07 Purchase<br />
Order<br />
I35 Early Warning<br />
System<br />
Arthur Planning<br />
Ad Expense<br />
Texlon 3.5<br />
U16-Texlon<br />
Sign<br />
System<br />
CopyWriter's<br />
Workspace<br />
B02 Merchandise<br />
Analysis<br />
NARM<br />
EDI<br />
Coordinator<br />
I14 Count Corrections<br />
Valley Media<br />
Store<br />
Scorecard<br />
Store Budget<br />
Reporting<br />
BMP - Bus<br />
per<strong>for</strong>mance Mngt<br />
Merch Mngr Approval<br />
Batch Forcasting<br />
Ad Measurement<br />
AIMS Admin<br />
AIMS<br />
Ad<br />
Launcher<br />
AIMS<br />
Reporting<br />
S05 - House<br />
Charges<br />
Cellular<br />
Rollover<br />
PSP<br />
C02 - Capital<br />
Projects<br />
Optika<br />
US Bank Recon<br />
File<br />
Connect 3<br />
ICMS Credit<br />
In-Home<br />
Repair<br />
Warranty<br />
Billing<br />
System<br />
Star Repair<br />
F06 - Fixed<br />
Assets<br />
SiteSeer<br />
Connect 3<br />
PDF Transfe<br />
Connect 3<br />
Reports<br />
Cash Over/<br />
Short<br />
Cash Receipts/Credit<br />
Misc Accounting/Finance Apps - PC/NT<br />
COBA (Corp office Budget Assistant)<br />
PCBS(Profit Center Budget System)<br />
Merchandising Budget<br />
Prepared by Michelle Mills<br />
14<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Service orientation<br />
Making it easier to integrate people, process & in<strong>for</strong>mation<br />
Without integration and<br />
service orientation<br />
With integration and<br />
service orientation<br />
Without integration and<br />
service orientation…<br />
Integrating existing systems<br />
and creating new services<br />
can be as tough as knocking<br />
down walls<br />
Without a service orientation... applications have<br />
to be “ripped and replaced”<br />
15 <strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Service orientation provides the business flexibility and<br />
responsiveness required to enable innovation<br />
People<br />
Constituents get access to services<br />
where and when they want them<br />
Process<br />
Service orientation enables a more<br />
flexible environment that is designed<br />
<strong>for</strong> continuous process improvement<br />
In<strong>for</strong>mation<br />
Real-time business in<strong>for</strong>mation<br />
provides building blocks in delivering<br />
services to constituents<br />
Focus on providing improved services to constituents<br />
16<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Software Group Industry Frameworks – SOA Evolution<br />
Industry Solutions<br />
Composite <strong>Business</strong> Services<br />
ISV Services / Applications<br />
Process Models<br />
Data Models<br />
Industry Frameworks<br />
<strong>Business</strong><br />
Integration<br />
<strong>Business</strong><br />
Optimization<br />
SOA Foundation<br />
17<br />
Page 17<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>Government</strong> Integrated Solutions<br />
A construct <strong>for</strong> meeting requirements & delivering Industry value<br />
Integrated SOA Solution<br />
Industry Thought Leadership<br />
Integrated SOA<br />
Solution Methodology<br />
SOA & <strong>Government</strong> Thought Leadership<br />
Component <strong>Business</strong> Models<br />
Framework<br />
Made up<br />
of<br />
Framework<br />
<strong>Business</strong> Services and Partner Content<br />
SOA Foundation with extended industry models<br />
SOA Foundation<br />
Industry Models & Assets<br />
18<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Healthcare Provider Industry Roadmap<br />
A construct <strong>for</strong> delivering Industry value<br />
Provider Blueprint<br />
Industry Thought Leadership: Healthcare 2015<br />
Health Analytics to reduce costs/improve quality.<br />
Component <strong>Business</strong> Models <strong>for</strong> Providers<br />
Healthcare Integration Framework <strong>for</strong> Providers<br />
Industry<br />
Roadmap<br />
Made up of<br />
<strong>Business</strong> Services and Partner Content<br />
Healthcare Integration Foundation<br />
SOA Foundation<br />
Industry Models & Assets<br />
19<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
L
<strong>IBM</strong> Corporation<br />
An Example: The Healthcare Integration Framework<br />
An evolving Framework founded on solving Industry challenges<br />
• Data Trans<strong>for</strong>mations<br />
• Portlets<br />
• Adapters<br />
• Database Scheme<br />
• Provider process<br />
models<br />
• XDS Document<br />
Exchange tooling<br />
• Consul Insight <strong>for</strong><br />
HIPAA<br />
•TBD<br />
HIF Assets<br />
HIF CBSs<br />
<strong>IBM</strong> Industry<br />
Studies & Thoughts<br />
Healthcare Integration Framework (HIF)<br />
Made up of<br />
Enabled by<br />
Domain Models<br />
ROI Models<br />
Experience & Know-how<br />
<strong>IBM</strong> and Partner<br />
Assets<br />
Architecture Methods Tooling and Runtime<br />
ISVs & Partners<br />
DataGlider<br />
20<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
L
<strong>IBM</strong> Corporation<br />
SOA Foundation <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization & Services<br />
Development<br />
Development<br />
Services<br />
Services<br />
WebSphere<br />
Services<br />
Registry<br />
Repository<br />
Interaction Services Process Services In<strong>for</strong>mation<br />
Services<br />
Portal Extend WebSphere Process<br />
Tivoli Directory Server<br />
Server<br />
WebSphere ESB<br />
Partner Services<br />
ESB<br />
ESB<br />
<strong>Business</strong> App App<br />
Services<br />
WebSphere App Server<br />
Advanced ESB<br />
Adapters<br />
Access Services<br />
Apps &<br />
Info Assets<br />
IT Service<br />
Management<br />
IT Service<br />
Management<br />
Monitor & Manage<br />
• Tivoli Access Manager<br />
• Tivoli Netcool OMNIbus<br />
•Tivoli Service Level Advisor<br />
Infrastructure Services<br />
Common Event Infrastructure<br />
Common Base Event<br />
Monitor and Manage<br />
• ITCAM <strong>for</strong> SOA<br />
• ITCAM <strong>for</strong> Response Time<br />
• Tivoli Monitoring<br />
21<br />
1800 Web Service Requests Answered a Second<br />
Service Discovery Response Time = 50ms (10k registered)<br />
350 XML Trans<strong>for</strong>ms per second<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>Government</strong> Frameworks<br />
Software Assets<br />
• NCO (TMIH, DISH, DTM, OBIS, S3)<br />
• Customs Ports and Borders Managemet (CCES,<br />
CIW, Single View, I3 Bundle)<br />
• Social (Single View)<br />
•Healthcare<br />
Partner Assets<br />
Research<br />
Tales<br />
Transcription<br />
Translation<br />
Dispatcher<br />
Development Services<br />
Interaction Services<br />
Partner Services<br />
Industry <strong>Business</strong> Specific Services<br />
Content<br />
Enterprise Service Bus<br />
IP & Bundles<br />
Composite <strong>Business</strong> Services (CBS)<br />
Data Models<br />
Process Process Services Models<br />
SWG Bundles<br />
<strong>IBM</strong> Assets (Accelerators)<br />
<strong>Business</strong> App Services<br />
SOA Reference Architecture<br />
In<strong>for</strong>mation Services<br />
Access Services<br />
Service Management<br />
Infrastructure Services<br />
22<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
SOA Based Framework <strong>for</strong> the <strong>Government</strong> Solutions Portfolio<br />
Homeland<br />
Security<br />
Departments<br />
Ministries<br />
of Defense<br />
Social<br />
Services<br />
Agencies<br />
Intelligence<br />
Agencies<br />
Customs,<br />
Ports,<br />
Borders<br />
Health<br />
& Human<br />
Services<br />
Police,<br />
Emergency<br />
Services<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
Facilitates communication<br />
between resources<br />
Source of Truth <strong>for</strong><br />
Person<br />
Add, Update, Store,<br />
Status<br />
Master Data Hub<br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
<strong>Business</strong><br />
Processes<br />
Biometrics capture,<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Credentialing,<br />
Tracking, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
Analytical Services<br />
In<strong>for</strong>mation<br />
Services<br />
Unified mgmt of diverse<br />
data & content<br />
Provides access to<br />
data sources<br />
ETL and<br />
Trans<strong>for</strong>m<br />
Services<br />
In<strong>for</strong>mation Integration<br />
Services<br />
IT Service Management<br />
Manages and secures services, apps, & resources<br />
23<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Healthcare :<br />
World Wide SWG <strong>Government</strong> Industry Portfolio<br />
- Healthcare Consumer/Patient Portals<br />
Customs, Ports & Borders Management :<br />
- Advanced Passenger Analysis<br />
- Integrated Border Management<br />
- eCustoms<br />
- Intelligent Trade Lanes<br />
Social Services Solutions:<br />
- Citizen Access<br />
- Single View of the Constituent<br />
- Integrated Case Management with SOA<br />
- Detect and Prevent Improper Payments<br />
- Content Management and Discovery<br />
Network Centric Operations (NCO):<br />
-Tactical Messaging Interoperability Hub<br />
-Distributed In<strong>for</strong>mation Services Hub<br />
(DISH)<br />
-Military Network Monitoring (Netcool)<br />
-EAM Solution<br />
Public Safety & Security Solutions:<br />
-Virtual Agility (VEOC) Solution<br />
-Crime In<strong>for</strong>mation Warehouse (CIW)<br />
-Threat, Fraud & Intelligence (TF&I)<br />
-Smart Surveillance<br />
-Case Management Solution (FileNet)<br />
-EAM Solution<br />
Intelligent Transport<br />
-Road User Charging<br />
-Predictive analytics<br />
24<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
Level 1<br />
<strong>Business</strong><br />
Solution<br />
Level 2 -<br />
Process<br />
<strong>IBM</strong> Corporation<br />
Customs, Ports & Border Management Framework<br />
- Integrated In<strong>for</strong>mation <strong>for</strong> Intelligence<br />
Customs, Ports & Border Management - The solution area focuses on enabling the safe, secure, and efficient facilitation<br />
of legitimate trade, travel and transport within and across national borders or regional boundaries. The solution leverage best<br />
practices and innovative technologies to streamline core operations and enable collaboration among stakeholders.<br />
Primary Service Lines: S&C, CRM, AIS, SCM<br />
ISV Applications<br />
Leverage business partner domain expertise to build <strong>IBM</strong> Frameworks<br />
Immigration &<br />
Border<br />
Control<br />
Integrated Border Management / Collaboration <strong>for</strong> Homeland Security<br />
Customs<br />
Commercial<br />
Operations<br />
Border<br />
Frontier<br />
Control (land &<br />
coastal)<br />
Ports<br />
Authorities<br />
(air, sea)<br />
Supply Chain<br />
Security<br />
Management<br />
Level 3 -<br />
Sub-process<br />
Cargo &<br />
Traveler<br />
Clearance<br />
Selectivity /<br />
Inspection<br />
Risk<br />
Management<br />
Revenue<br />
Management<br />
Situational<br />
Awareness &<br />
Patrol<br />
Enterprise<br />
Resource<br />
Management<br />
IOD<br />
Balancing safety, security and liberty in a global environment<br />
Site<br />
Security<br />
Cargo<br />
Container<br />
Security<br />
Integrated<br />
Intelligence<br />
Intelligence<br />
Collection<br />
Intelligence<br />
Analysis<br />
Intelligence Event<br />
SOA Foundation<br />
Fusion Correlation<br />
Alerting &<br />
Implication<br />
Balance and optimize the goals of trade facilitation and border integrity<br />
Command &<br />
Control<br />
Integrated intelligence is the set of processes and technologies that enable CPBM<br />
agencies to be - more effective through in<strong>for</strong>mation sharing, data analysis,<br />
collaborative working and coordinated response<br />
25<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
CPBM - Integrated In<strong>for</strong>mation <strong>for</strong> Intelligence Framework<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
26<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
<strong>IBM</strong><br />
WebSphere<br />
Portal<br />
Facilitates communication<br />
between resources<br />
Single view of client<br />
Add, Update, Store, Status<br />
<strong>IBM</strong> WebSphere<br />
Customer Center<br />
Master Data Hub<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
Social <strong>Business</strong><br />
Processes<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Outcome Analysis,<br />
Risk Management, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
<strong>IBM</strong> Entity<br />
Analytics<br />
Analytical Services<br />
In<strong>for</strong>mation Services<br />
Unified mgmt of diverse<br />
data & content<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
Federated Query<br />
“Virtual Record”<br />
<strong>IBM</strong> In<strong>for</strong>mation<br />
Integrator<br />
<strong>IBM</strong> DB2 Alphalbox<br />
<strong>IBM</strong> WebSphere<br />
Adapters<br />
Provides access to<br />
data sources<br />
ETL & Trans<strong>for</strong>m<br />
Services<br />
<strong>IBM</strong> DataStage<br />
<strong>IBM</strong> QualityStage<br />
<strong>IBM</strong> In<strong>for</strong>mation Analyzer<br />
In<strong>for</strong>mation Integration<br />
Services<br />
IT Service Management<br />
Manages and secures services, apps, & resources
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> solutions in Customs, Ports and Border Management<br />
Solution - Advanced Passenger Analysis<br />
Client Operational Requirements<br />
How do I identify passengers who pose a threat to<br />
the safety of all transportation modes to include<br />
rail, air, and maritime.<br />
What frameworks do we leverage?<br />
• Integrated In<strong>for</strong>mation <strong>for</strong> Intelligence<br />
What do you need to know about APA<br />
Supports intelligence operations<br />
• Multi-industry solution<br />
• <strong>Government</strong><br />
• Ports and Airports Authorities<br />
• True SOA based cross brand solutions<br />
How does this address the client business need?<br />
• Fuses data from disparate sources <strong>for</strong> analysis<br />
• Provides robust analytics to identify at risk personnel<br />
• Provides fully integrated and single view of personnel<br />
• Provides alert notification to analysts and<br />
en<strong>for</strong>cement officers<br />
• Compares against watchlists<br />
• Strong reference base includes:<br />
• Semaphore – UK<br />
• Immigration Department – Australia<br />
• Schengen In<strong>for</strong>mation Systems<br />
27<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
National Border Security Agency<br />
Timely & Accurate In<strong>for</strong>mation Protects The Border<br />
National Border Security Agency<br />
Over the past decade, a border security governmental agency<br />
developed a name matching system to check names of those<br />
crossing the border or shipping cargo across international borders.<br />
This proprietary name matching technology was not meeting the<br />
requirements.<br />
Solution<br />
• Agency purchased and implemented Language Analysis Systems technology to check<br />
every traveler, shipper, and transportation crew member tracked by this agency.<br />
• Result (Test)<br />
• LAS was able to demonstrate a 30% improvement in both recall and precision in<br />
checking traveler, shipper, and transportation crew member tracked by this agency.<br />
• This agency can now verify identity on the spot across multiple cultures, barring potential<br />
threats from ever crossing physical entry points preventing problems be<strong>for</strong>e the can occur.<br />
28<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Intelligent Transport Framework<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
29<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
<strong>IBM</strong><br />
WebSphere<br />
Portal<br />
Facilitates communication<br />
between resources<br />
Single view of client<br />
Add, Update, Store, Status<br />
<strong>IBM</strong> WebSphere<br />
Customer Center<br />
Master Data Hub<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
Social <strong>Business</strong><br />
Processes<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Outcome Analysis,<br />
Risk Management, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
<strong>IBM</strong> Entity<br />
Analytics<br />
Analytical Services<br />
In<strong>for</strong>mation Services<br />
Unified mgmt of diverse<br />
data & content<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
Federated Query<br />
“Virtual Record”<br />
<strong>IBM</strong> In<strong>for</strong>mation<br />
Integrator<br />
<strong>IBM</strong> DB2 Alphalbox<br />
<strong>IBM</strong> WebSphere<br />
Adapters<br />
Provides access to<br />
data sources<br />
ETL & Trans<strong>for</strong>m<br />
Services<br />
<strong>IBM</strong> DataStage<br />
<strong>IBM</strong> QualityStage<br />
<strong>IBM</strong> In<strong>for</strong>mation Analyzer<br />
In<strong>for</strong>mation Integration<br />
Services<br />
IT Service Management<br />
Manages and secures services, apps, & resources
<strong>IBM</strong> Corporation<br />
Stockholm Objectives<br />
Enhancing public transportation<br />
Reducing traffic congestion<br />
30<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Stockholm – Road user Charging<br />
31<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Flexible , adaptable solution<br />
PASSAGE INFORMATION PROCESSING PAYMENT<br />
Passagein<strong>for</strong>mation<br />
In<strong>for</strong>mationsbehandling<br />
Betalningssätt<br />
Skattebeslut<br />
Betalning<br />
Autogiro<br />
Kamera<br />
Laser<br />
Antenn<br />
Kamera<br />
Pressbyrån/7-Eleven<br />
Bildlagring<br />
Kundtjänst<br />
Internet/BG/PG<br />
In<strong>for</strong>mation som skapas:<br />
Bilder låses in<br />
Betalning sker mot Skattebeslut via<br />
- 2 st fotografier<br />
- Fordonsprofil<br />
- Transponderavläsning<br />
- Tidpunkt<br />
-Plats<br />
- Registreringsnummer<br />
Skattebeslut skapas<br />
Belopp, registreringsnummer, datum<br />
Kundtjänst<br />
-Autogiro<br />
-Pressbyrån/7-Eleven<br />
-Bankgiro/Plusgiro<br />
32<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Press News Jan. 4: 25% reduction of traffic!<br />
33<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Social Services Framework<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
34<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
<strong>IBM</strong><br />
WebSphere<br />
Portal<br />
Facilitates communication<br />
between resources<br />
Single view of client<br />
Add, Update, Store, Status<br />
<strong>IBM</strong> WebSphere<br />
Customer Center<br />
Master Data Hub<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
Social <strong>Business</strong><br />
Processes<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Outcome Analysis,<br />
Risk Management, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
<strong>IBM</strong> Entity<br />
Analytics<br />
Analytical Services<br />
In<strong>for</strong>mation Services<br />
Unified mgmt of diverse<br />
data & content<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
Federated Query<br />
“Virtual Record”<br />
<strong>IBM</strong> In<strong>for</strong>mation<br />
Integrator<br />
<strong>IBM</strong> DB2 Alphalbox<br />
<strong>IBM</strong> WebSphere<br />
Adapters<br />
Provides access to<br />
data sources<br />
ETL & Trans<strong>for</strong>m<br />
Services<br />
<strong>IBM</strong> DataStage<br />
<strong>IBM</strong> QualityStage<br />
<strong>IBM</strong> In<strong>for</strong>mation Analyzer<br />
In<strong>for</strong>mation Integration<br />
Services<br />
IT Service Management<br />
Manages and secures services, apps, & resources
<strong>IBM</strong> Corporation<br />
SWG <strong>Government</strong> solutions in Social Services and<br />
Social Security<br />
Client Operational Requirements<br />
How do I change services and processes to revolve<br />
around the client and improve outcomes while<br />
protecting in<strong>for</strong>mation privacy<br />
What frameworks do we leverage?<br />
• <strong>Government</strong> joint service interoperability<br />
exchange framework<br />
What do you need to know about Social<br />
• Continuously have to react to change quickly<br />
in order to service their clients.<br />
• They struggle with:<br />
• Tightening budgets,<br />
• Improving citizen services,<br />
• Responding to new legislation or policy,<br />
How does this address the client business need?<br />
• Delivers holistic, client-centered service delivery with<br />
seamless collaboration among clients, government<br />
organizations and 3 rd party providers<br />
• Leverages in<strong>for</strong>mation <strong>for</strong> business insight<br />
• Seamless coordination between automated and<br />
people/in<strong>for</strong>mation driven business process<br />
• True SOA based cross brand solutions<br />
• Single View of client<br />
• Integrated Case Management with SOA<br />
• Detect and Prevent Improper Payments<br />
• Content Management and Discovery<br />
35<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Breaking down the silos<br />
Miami-Dade County<br />
Outcomes<br />
<strong>Business</strong> challenge:<br />
<br />
Objectives:<br />
<br />
<br />
<br />
Be more responsive to its constituents by<br />
building an online experience tailored to their<br />
needs – one that breaks down silos providing a<br />
seamless e-<strong>Government</strong><br />
e-government solution to redefine the way<br />
services were offered to constituents<br />
More convenient access to County services<br />
Break down siloed barriers<br />
Actions:<br />
Miami-Dade County employed a service<br />
oriented approach that significantly improved<br />
service delivery and greater access to<br />
in<strong>for</strong>mation regarding services.<br />
<strong>Business</strong> value:<br />
Visitors to the portal increased more than 50<br />
percent in the last year to nearly 10 million<br />
Expects to reduce the costs of managing the<br />
system by more than 25%<br />
Processed 60,000 electronic payments totaling<br />
more than $4 million in revenue<br />
Greater IT flexibility:<br />
• Improved availability and diagnostic<br />
capabilities with server consolidation<br />
• More streamlined publishing workflow,<br />
getting in<strong>for</strong>mation out to clients faster<br />
“Our clients are truly thrilled with the level of service<br />
we’ve been able to provide”<br />
– Judi Zito<br />
CIO, Miami-Dade County<br />
36<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Improving services<br />
Department of Human Services: Centrelink<br />
<strong>Business</strong> challenge:<br />
All Australian government departments and<br />
agencies are under increased pressure to<br />
improve efficiencies, deliver better services to<br />
constituents and provide alternate channels of<br />
service delivery.<br />
Objectives:<br />
Provide more choices in how customers can<br />
access services<br />
Automate routine work<br />
Enhance existing systems and develop new<br />
capabilities to support the delivery of services<br />
via the phone, Internet and emerging<br />
technologies<br />
Actions:<br />
Centrelink employed an underlying serviceoriented<br />
approach that integrated existing<br />
internal systems and can easily accommodate<br />
new business applications and simplify future<br />
process changes<br />
Outcomes<br />
<strong>Business</strong> value:<br />
Integration: Integrate existing internal<br />
systems with external business associates<br />
through a single software stack<br />
Access: Provide more choices <strong>for</strong><br />
Centrelink's customers, improving access<br />
to in<strong>for</strong>mation<br />
Automation: Automate routine<br />
administration work so that staff can<br />
concentrate on providing customers with<br />
more complex tasks a higher level of<br />
service.<br />
Security: Ensure the highest levels of<br />
security access and authentication controls<br />
to safeguard customer records<br />
37<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Integrating agencies & providers while empowering client<br />
State of Utah Department of Human Services<br />
38<br />
<strong>Business</strong> challenge:<br />
Integrate service delivery into a model of<br />
holistic case management<br />
Provide a single location <strong>for</strong> clients to access<br />
government and non-profit service program<br />
in<strong>for</strong>mation<br />
Replace outdated, siloed legacy system<br />
Objectives:<br />
Flexible, cost-effective and client-focused<br />
eligibility solution <strong>for</strong> work<strong>for</strong>ce services and<br />
health and human services<br />
24x7 access to community resources<br />
More accurate, consistent, and faster eligibility<br />
determination<br />
Faster, more accurate eligibility decisions<br />
Actions:<br />
Utah’s Department of Human Services<br />
employed a service oriented approach that<br />
significantly improved service delivery and<br />
case management and fostered inter-agency<br />
collaboration.<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
Outcomes<br />
<strong>Business</strong> value:<br />
Established an enterprise foundation <strong>for</strong><br />
service delivery that provides flexibility to<br />
update and add programs<br />
Supports holistic case management <strong>for</strong> all<br />
programs<br />
Fostering inter-agency collaboration with<br />
significantly improved service delivery<br />
Simplified policies; support holistic case<br />
management and integration of programs<br />
and services<br />
More accurate, timely and consistent<br />
eligibility determination
<strong>IBM</strong> Corporation<br />
Leveraging in<strong>for</strong>mation <strong>for</strong> enhanced accuracy<br />
Instituto Nazionale Previdenza Sociale (INPS)<br />
<strong>Business</strong> challenge:<br />
INPS is Italy’s primary social security insurer<br />
verifying social security contributions and<br />
calculating pension and payment amounts.<br />
Different divisions in INPS needed to leverage<br />
this data in different <strong>for</strong>mats <strong>for</strong> different<br />
functions; but due to siloed and customized<br />
applications used by each division, the data was<br />
not easily obtained and expensive to maintain.<br />
Objectives:<br />
Implement a reliable and standardized method to<br />
access and maintain in<strong>for</strong>mation (data).<br />
Actions:<br />
INPS employed a service-oriented approach<br />
allowing different departments to leverage the<br />
same back-end data eliminating the need to<br />
maintain disparate systems leading to enhanced<br />
data accuracy with reduced human intervention.<br />
Outcomes<br />
<strong>Business</strong> value:<br />
Streamlined the collection and<br />
distribution of pension funds<br />
Modernized and standardized how<br />
each internal division and external<br />
office access data<br />
INPS is working toward publishing its<br />
Web services into an internal registry<br />
so that departments and other<br />
companies that interface with INPS<br />
can leverage the already-developed<br />
technology<br />
The solution leveraged their existing<br />
hardware environment<br />
39<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Winning the fight against medical fraud<br />
New York Association of Counties<br />
Challenge:<br />
Stop the waste of funds due to improper billing<br />
and other abuses of the Medicaid system<br />
What they needed:<br />
Benefits:<br />
Project: “Verify NY”<br />
In less than a year Rockland County has<br />
identified $13 million in improper billing<br />
Potential savings of up to $7 million a year<br />
More than 41,000 Rockland County<br />
residents receive Medicaid health care<br />
benefits.<br />
Medicaid expenses totaled more than<br />
$380 million in 2005<br />
County estimates that more than 40<br />
percent of all pharmacy claims are<br />
questionable and 19 percent of all<br />
Medicaid claims have inaccuracies.<br />
40<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Network Centric Operations Framework<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
41<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
<strong>IBM</strong><br />
WebSphere<br />
Portal<br />
Facilitates communication<br />
between resources<br />
Single view of client<br />
Add, Update, Store, Status<br />
<strong>IBM</strong> WebSphere<br />
Customer Center<br />
Master Data Hub<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
Social <strong>Business</strong><br />
Processes<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Outcome Analysis,<br />
Risk Management, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
<strong>IBM</strong> Entity<br />
Analytics<br />
Analytical Services<br />
In<strong>for</strong>mation Services<br />
Unified mgmt of diverse<br />
data & content<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
Federated Query<br />
“Virtual Record”<br />
<strong>IBM</strong> In<strong>for</strong>mation<br />
Integrator<br />
<strong>IBM</strong> DB2 Alphalbox<br />
<strong>IBM</strong> WebSphere<br />
Adapters<br />
Provides access to<br />
data sources<br />
ETL & Trans<strong>for</strong>m<br />
Services<br />
<strong>IBM</strong> DataStage<br />
<strong>IBM</strong> QualityStage<br />
<strong>IBM</strong> In<strong>for</strong>mation Analyzer<br />
In<strong>for</strong>mation Integration<br />
Services<br />
IT Service Management<br />
Manages and secures services, apps, & resources
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in Network Centric Operations (Defence)<br />
<strong>IBM</strong> Service Oriented Architecture & IOD<br />
Client Operational Requirements<br />
Defence customers need to provide their armed <strong>for</strong>ces a<br />
fully integrated architecture that provides critical business<br />
and warfighter services to the defense enterprise.<br />
What frameworks do we leverage?<br />
•SOA<br />
•IOD<br />
How does this address the client business need?<br />
• Provides real time interoperability and seamless<br />
exchange of data and in<strong>for</strong>mation across the Net<br />
Centric environment. Critical enterprise services are<br />
accessible from the battlefield or from back off<br />
applications.<br />
What do you need to know about SOA in the<br />
Network Centric Operations environment<br />
• All Defense customers are moving their<br />
infrastructure to an SOA based framework<br />
• Recent deployments in the US, Finland,<br />
Germany and Sweden , Australia.<br />
• <strong>IBM</strong> has established the NCO Center of<br />
Excellence in Helsinki, Finland which is fully<br />
committed to developing and supporting NCO<br />
operations in EMEA and around the globe<br />
• <strong>IBM</strong> has mapped all <strong>IBM</strong> SW products to the<br />
NATO reference architecture and critical<br />
enterprise services<br />
42<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
What Network Centric Operations looks like<br />
43<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Network centric operations (NCO) and beyond<br />
Defense Forces of a Nordic Country<br />
<strong>Business</strong> challenge:<br />
Getting a clear and in real-time operational<br />
and tactical in<strong>for</strong>mation picture <strong>for</strong> better<br />
and quicker decision making.<br />
Objectives:<br />
Trans<strong>for</strong>m to a network centric enterprise<br />
Interoperability between branches of their<br />
defense <strong>for</strong>ces<br />
Actions:<br />
The Defense Forces employed a serviceoriented<br />
approach to create a common<br />
operational picture, leverage legacy<br />
systems and integrate COTS products <strong>for</strong><br />
interoperability between branches of their<br />
defense <strong>for</strong>ces<br />
Outcomes<br />
<strong>Business</strong> value:<br />
Proof of concept demonstrated required<br />
scalability of SOA<br />
Fully mobile, on or off-line mode at the<br />
Battalion and Brigade levels<br />
Delivered synchronization and security –<br />
core capability requirements <strong>for</strong> this<br />
advanced Command and Control system<br />
Will include the civilian side of NCO using<br />
incident/crisis management capabilities<br />
<strong>IBM</strong> and the Defense Forces will set up an<br />
international Center of Excellence in Helsinki to<br />
concentrate on Network Centric Operations*<br />
solutions built on Service Oriented Architecture<br />
using open standards and generic Commercial<br />
Off the Shelf Software components<br />
44<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Trans<strong>for</strong>ming business processes with integrated solutions<br />
U.S. Army<br />
<strong>Business</strong> challenge:<br />
<br />
The Army had a <strong>for</strong>ms-based business process<br />
that was largely a manual one requiring an online<br />
integrated <strong>for</strong>ms management solution<br />
Objectives:<br />
Be able to handle the speed and flexibility that is<br />
required in the field<br />
<br />
<br />
Increase productivity & decrease costs <strong>for</strong> the<br />
Army’s use of <strong>for</strong>ms-based business processes<br />
Confidential and critical data must be captured and<br />
transferred securely<br />
Actions:<br />
The U.S. Army employed a service-oriented<br />
approach through greater IT flexibility that allowed<br />
it to re-engineer its <strong>for</strong>ms-based business<br />
processes with an integrated <strong>for</strong>ms management<br />
solution<br />
Outcomes<br />
<strong>Business</strong> value:<br />
Saved 1/3 of time required to fill out<br />
<strong>for</strong>ms when the system is fully<br />
automated<br />
Improved security of in<strong>for</strong>mation and<br />
provision of auditable records<br />
Reduction of system redundancies and<br />
common user errors<br />
Total savings of $1.3 billion annually in<br />
administrative processing costs<br />
Regulatory compliance<br />
45<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in Network Centric Operations (Defence)<br />
Solution – Tactical Messaging Interoperability Hub (TMIH)<br />
Client Operational Requirements<br />
Tactical communications are the heart of command and control. In modern<br />
military situations, tactical assets – ships, aircraft, field vehicles, and<br />
even individual service members – need to share relevant data with task <strong>for</strong>ce<br />
members in order to better per<strong>for</strong>m their missions.<br />
What frameworks do we leverage?<br />
• Integrated Intelligence<br />
How does this address the client business need?<br />
<strong>IBM</strong>’s Tactical Messaging Interoperability Hub (TMIH) meets present-day<br />
communication requirements and facilitates interoperability between<br />
plat<strong>for</strong>ms that have Tactical Data Link (TDL) legacy systems and<br />
plat<strong>for</strong>ms or sites that are TCP/IP-enabled. This means improved<br />
mission per<strong>for</strong>mance through sharing a Common Operational Picture<br />
(COP) among all assets who must participate in a mission.<br />
What do you need to know about TMIH<br />
TMIH is based on commercial off the-shelf (COTS) software<br />
that<br />
includes <strong>IBM</strong> WebSphere®, Lotus, Tivoli and DB2 products and<br />
services.<br />
Using COTS software products, TMIH supplements or replaces<br />
existing hardware-based applications and allows a single<br />
link process to enable <strong>for</strong>ces to work closely in networkcentric<br />
manner.<br />
Using a Service Oriented Architecture (SOA), based on open<br />
standards, TMIH is a low-risk approach that offers significant<br />
growth in future capabilities.<br />
By leveraging commercial products that are directly applicable<br />
to the military messaging infrastructure, users are able to<br />
cost-effectively upgrade their TDL systems to current and<br />
future<br />
technology.<br />
In TMIH, data link messages are normalized via an adapter, the<br />
data items are published to an enterprise service bus (ESB),<br />
and<br />
relevant consolidated in<strong>for</strong>mation is made available to<br />
subscribing<br />
users.<br />
Through TMIH, users receive tactical data to enable situational<br />
awareness, mission management, and accident avoidance.<br />
46<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in Network Centric Operations (Defence)<br />
Solution – Distributed In<strong>for</strong>mation Services Hub (DISH)<br />
Client Operational Requirements<br />
Number of in<strong>for</strong>mation producers in the battlespace is<br />
growing very fast<br />
Proliferation of UAVs,soldier and vehicle mounted cameras, disposable<br />
short-lived sensors, smart dust, perimeter and urban wide area<br />
continuous surveillance, …<br />
What frameworks do we leverage?<br />
• Integrated Intelligence<br />
How does this address the client business need?<br />
• Providing Customers with the Discovery Services,<br />
Notification Services, and Real Time Access to Rich<br />
Media necessary to manage the in<strong>for</strong>mation.<br />
What do you need to know about DISH<br />
COTS Components<br />
Based on Commercial of the Shelf Software that<br />
includes <strong>IBM</strong> Websphere, and other <strong>IBM</strong> Products<br />
and services<br />
Discovery Services<br />
Consumers need the ability to discover real-time<br />
in<strong>for</strong>mation resources in dynamic, mobile, ad-hoc<br />
(chaotic) environments<br />
Notification Services<br />
Dynamic personalization of notifications based on<br />
anticipated need – role, security level, location,<br />
mission,… device, bandwidth, language<br />
Real-Time Access to Rich Media Content<br />
Service to support live feeds from in<strong>for</strong>mation<br />
producers along with associated metadata feeds<br />
which enhance contextual situation awareness<br />
47<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
DISH – Provides a common operating picture<br />
Security 3<br />
Security 2<br />
Security 1<br />
48<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Public Safety and Emergency Response Operations<br />
Framework<br />
Development Services<br />
Eclipse based. Requirements, analysis, design, develop,<br />
test<br />
49<br />
User Interaction<br />
Services<br />
Handheld, In Car,<br />
Portable Devices<br />
Intranet<br />
Browser<br />
<strong>IBM</strong><br />
WebSphere<br />
Portal<br />
Facilitates communication<br />
between resources<br />
Single view of client<br />
Add, Update, Store, Status<br />
<strong>IBM</strong> WebSphere<br />
Customer Center<br />
Master Data Hub<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>Business</strong> Innovation & Optimization Services<br />
<strong>Business</strong> Process Management<br />
Process Services<br />
Social <strong>Business</strong><br />
Processes<br />
Screening,<br />
Payment mgmt,<br />
Notifications,<br />
Outcome Analysis,<br />
Risk Management, …<br />
Enterprise Service Bus<br />
Accurate Person<br />
Identification<br />
Services<br />
In<strong>for</strong>mation Services<br />
Federated Query<br />
“Virtual Record”<br />
<strong>IBM</strong> In<strong>for</strong>mation<br />
Integrator<br />
<strong>IBM</strong> DB2 Alphalbox<br />
Unified mgmt of diverse<br />
data & content<br />
<strong>IBM</strong> WebSphere<br />
Adapters<br />
Provides access to<br />
data sources<br />
ETL & Trans<strong>for</strong>m<br />
Services<br />
<strong>IBM</strong> DataStage<br />
<strong>IBM</strong> QualityStage<br />
<strong>IBM</strong> Entity<br />
Analytics<br />
<strong>IBM</strong> In<strong>for</strong>mation Analyzer<br />
Analytical Services<br />
In<strong>for</strong>mation Integration<br />
Services<br />
Infrastructure Services<br />
Optimizes throughput, availability and per<strong>for</strong>mance<br />
IT Service Management<br />
Manages and secures services, apps, & resources
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in Public Safety & Security<br />
(Virtual EOC Solution)<br />
Client Operational Requirements<br />
Virtual command centre supporting emergency<br />
preparedness operations. Connects first responders<br />
in the field with command centre personnel.<br />
What frameworks do we leverage?<br />
• Public Safety & Security<br />
•R2VEOC<br />
How does this address the client business need?<br />
• Leverages SOA to deliver critical incident<br />
management and disaster management services to<br />
achieve interoperability:<br />
• Collaboration<br />
• Incident Management & GIS<br />
• Directory Search<br />
What do you need to know about R2VEOC<br />
• Supports First Responders (Police, Fire,<br />
Ambulatory)<br />
• Leverages SOA to help government be more<br />
interoperable<br />
• Many references across all levels of<br />
<strong>Government</strong><br />
• Cross Brand Solution:<br />
• Tivoli<br />
• WebSphere<br />
• DB2<br />
• LOTUS<br />
• ESRI (ISV)<br />
• E Team (ISV)<br />
• <strong>IBM</strong> X Blade Servers<br />
50<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Co-ordinated incident response<br />
St. Louis Area Regional Response System<br />
<strong>Business</strong> challenge:<br />
STARRS needed help developing a rapid response<br />
solution to coordinate and plan large-scale critical<br />
incidences in the bi-state metropolitan region<br />
Objectives:<br />
<br />
<br />
<br />
Solution must be On Demand<br />
Link with medical community, EMS, fire, police,<br />
public health and government agencies<br />
Must be multi-disciplinary and multi-jurisdictional<br />
Actions:<br />
STARRS employed a service-oriented approach<br />
that developed a plat<strong>for</strong>m to coordinate and<br />
collaborate with the region’s EMS, fire, police,<br />
public health and government organizations in the<br />
event of a large-scale incident.<br />
Outcomes<br />
<strong>Business</strong> value:<br />
Volunteer organizations involved in a<br />
large-scale incident can coordinate and<br />
plan jointly<br />
Wireless enablement allows <strong>for</strong> mobile<br />
access to applications and directories<br />
On Demand<br />
Solution involved teaming with region’s<br />
first responders and business partners<br />
to enhance capabilities<br />
51<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Virtual Operations Centre Solution Features<br />
Collaboration Center<br />
Cross Agency<br />
People Finder Portlet<br />
Authenticate/Secure Access<br />
Who Is Here<br />
Access to back-end<br />
Applications<br />
Incident Summary<br />
Reporting &<br />
Create Incident<br />
Reports<br />
Agencies & Contacts In the Directory<br />
52<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Dynamic team meetings – video and audio/ screen & file sharing<br />
Screen Sharing<br />
Live Video<br />
and Audio<br />
Discussions<br />
Rodney Douglas/Australia/<strong>IBM</strong>@<strong>IBM</strong>AU<br />
Live Chat<br />
Features<br />
Situational<br />
Awareness<br />
of Who Is Here<br />
53<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in Public Safety & Security<br />
(Crime In<strong>for</strong>mation Warehouse)<br />
Client Operational Requirements<br />
To improve crime prevention, police agencies need to<br />
understand the data they collect. But with the volume<br />
and complexity of in<strong>for</strong>mation from multiple systems,<br />
few departments coordinate data effectively. Data<br />
integration with ease of access helps the police take<br />
action and better understand criminal patterns.<br />
What frameworks do we leverage?<br />
• Public Safety & Security<br />
• In<strong>for</strong>mation On Demand (IOD)<br />
• Service Oriented Architecture (SOA)<br />
How does this address the client business need?<br />
• The <strong>IBM</strong> Crime In<strong>for</strong>mation Warehouse solution<br />
provides the technology needed to integrate<br />
departmental data across different systems, resulting<br />
in a single source <strong>for</strong> actionable in<strong>for</strong>mation that<br />
better addresses policing needs.<br />
What do you need to know about CIW<br />
• Enables the integration of existing crime<br />
incident data<br />
• Operational at NYPD - the nation’s largest<br />
police <strong>for</strong>ce with nearly 40,000 sworn officers<br />
• Supports computer statistics (COMPSTAT) –<br />
based crime-fighting initiatives<br />
• Delivers a foundation <strong>for</strong> more proactive<br />
policing<br />
• Cross Brand Solution:<br />
• DB2 DWE<br />
• WebSphere Portal & Application<br />
Servers<br />
• WebSphere OmniFind<br />
• Cognos (ISV)<br />
• ESRI (ISV)<br />
• <strong>IBM</strong> pSeries Servers<br />
• GBS Consulting Services<br />
54<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Key <strong>Government</strong> Solutions in public Safety & Security<br />
(Threat, Fraud & Intelligence Solution)<br />
Client Operational Requirements<br />
Recognize potential threats, hiding or masking identity and uncover<br />
non/obvious relationships with terrorist cells, gangs, or criminal<br />
elements to protect national security, regardless of nationality ,<br />
person, company, and with enhanced privacy protections.<br />
What frameworks do we leverage?<br />
Public Safety & Security<br />
Customs, Ports & Borders Management<br />
R2VEOC<br />
CIW<br />
How does this address the client business need?<br />
• Analyze data assembled from diverse sources of government,<br />
transportation, demographic, financial, and other data identify<br />
individuals and groups<br />
• Uncover classified persons with conflicts of interest and activities<br />
and assets that flag possible intelligence compromise<br />
• Provides a more secure, rapid approach to facilitating movement<br />
of people across borders, ports<br />
• Identify potential risks associated with candidates/visitors<br />
What do you need to know about T&FI<br />
• Supports International <strong>Government</strong> Agencies, at all<br />
levels, tasked with citizen safety and national security<br />
(Intel, DHS, DOD, INS, Military & Law En<strong>for</strong>cement)<br />
• Leverages SOA to help government be more<br />
interoperable<br />
• A comprehensive analytic capability that allows<br />
governments to cull thorough billions of identity<br />
attributes to uncover entities trying to mask identity as<br />
well as crystallizing multi identity relationships that<br />
may signify criminal syndicates, insider threats, or<br />
terrorist cells<br />
• Solution Components:<br />
• In<strong>for</strong>mation Server<br />
• Identity Resolution,<br />
• Relationship Resolution,<br />
• Global Name Recognition<br />
• EAFR – Forms Resolution<br />
• Supporting Components<br />
•i2 Analyst Notebook,<br />
•Centrifuge,<br />
•i2MS<br />
55<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
NY State Police<br />
Upstate New York Regional Intelligence Center (UNYRIC)<br />
Need to provide more timely intelligence in<strong>for</strong>mation<br />
Support secure access to critical en<strong>for</strong>cement/ criminal justice<br />
in<strong>for</strong>mation<br />
Solution<br />
• <strong>IBM</strong> Global Name Recognition<br />
• Supports choice of leading software operating systems and server plat<strong>for</strong>ms<br />
Result<br />
• With GNR the expectation is that both the recall and accuracy in matching the names of<br />
every suspect stopped tracked by NY State Police will improve significantly<br />
• Better insight into who poses a threat to safety and security<br />
• More timely decision making and action<br />
56<br />
Note: Implementation phase<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
Smart Surveillance - Networked intelligent digital video can<br />
provide critical in<strong>for</strong>mation far beyond traditional monitoring<br />
With Smart Surveillance Solution S3<br />
Video in<strong>for</strong>mation is useful be<strong>for</strong>e,<br />
during, and after an event<br />
response.<br />
• Awareness – intelligent<br />
monitoring<br />
• Response with tactical video<br />
• Speeds Investigation after a<br />
reported incident<br />
• Evidence to support prosecution,<br />
57<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
Leadership<br />
Why choose <strong>IBM</strong><br />
© 2006 <strong>IBM</strong> Corporation
<strong>IBM</strong> Corporation<br />
Comprehensive solutions at any scale<br />
<strong>IBM</strong> full spectrum of offerings<br />
Start where you are and build<br />
on what you have<br />
Several entry points <strong>for</strong> optimal<br />
flexibility and choice<br />
Multiple trans<strong>for</strong>mation paths<br />
provide varying levels of value<br />
and cost savings<br />
Timeline depends on factors<br />
you determine, such as entry<br />
point and desired results<br />
“Pick business<br />
processes with pain<br />
points that the<br />
business clearly<br />
recognizes —<br />
processes <strong>for</strong> which<br />
the business most<br />
clearly needs end-toend<br />
visibility, control,<br />
insight, and flexibility”<br />
<strong>IBM</strong> <strong>IBM</strong> should be be congratulated <strong>for</strong> <strong>for</strong> providing a<br />
comprehensive set set of of SOA service offerings that that<br />
recognizes the the full full service lifecycle from business<br />
planning to to IT IT operations.<br />
– Lawrence Wilkes Wilkes<br />
CBDI CBDI Forum Forum<br />
59<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>IBM</strong> Software - Vision and Execution<br />
Ability<br />
to<br />
Execute<br />
60<br />
Gartner’s<br />
Magic Quadrant<br />
Challengers<br />
Niche Players<br />
Leaders<br />
Visionaries<br />
Completeness of Vision<br />
• Web Conferencing, 2007<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong><br />
<strong>IBM</strong> Software in the Leaders Quadrant<br />
• Appl Infrastructure <strong>for</strong> Back-End Application Integration, 2Q07<br />
• Appl Infrastructure <strong>for</strong> Composite-Applications, 2Q07<br />
• Appl Infrastructure <strong>for</strong> New Service-Oriented <strong>Business</strong><br />
Application Projects, 2Q07<br />
• Application Infrastructure, 2Q07<br />
• <strong>Business</strong> Process Analysis Tools, 2006<br />
• <strong>Business</strong> Process Analysis Tools, 2H07-1H08<br />
• Customer Data Integration Hubs, 2Q06<br />
• Data Integration Tools, 2006<br />
• Data Quality Tools<br />
• Data Warehouse DBMS Servers<br />
• E-Commerce<br />
• Enterprise Asset Management, 1H06<br />
• Enterprise Content Management, 2006<br />
• Horizontal Portal Products, 2006<br />
• IDARS IT <strong>for</strong> Event Correlation & Analysis<br />
• IT Project and Portfolio Management Applications, 2006<br />
• Object Oriented Analysis and Design, 2006<br />
• Online Transaction Processing DBMS Servers, 2006<br />
• OOA&D Tools, 2H06 to 1H07<br />
• PC Configuration Life Cycle Management, 2006<br />
• Security In<strong>for</strong>mation and Event Management, 1H06<br />
• Storage Resource Management and SAN Mgmt Software, 2007<br />
• User Provisioning (Security)<br />
• Web Access Management, 2H 06
<strong>IBM</strong> Corporation<br />
<strong>Government</strong> Frameworks based on SOA Changes the Game<br />
SOA allows you to create a set of related and integrated services<br />
i.e., repeatable business tasks that support a business process<br />
According to WinterGreen Research:<br />
SOA Market Leadership – 2006 Market Share<br />
Other 20%<br />
Oracle 3%<br />
SAP 3%<br />
Sybase 2%<br />
webMethods 3%<br />
BEA AquaLogic<br />
2%<br />
Tibco 3%<br />
53%<br />
Sun / SeeBeyond Egate 3%<br />
Microsoft 8%<br />
61<br />
Worldwide Services Oriented Architecture (SOA) Engine and Collaboration License,<br />
Services and Maintenance Market Shares, 2006 – Source: WinterGreen Research, April<br />
2007 - SOA Engines and Components only<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
Roadmap<br />
How <strong>IBM</strong> can help<br />
© 2006 <strong>IBM</strong> Corporation
<strong>IBM</strong> Corporation<br />
<strong>Business</strong> <strong>Value</strong> pilot workshop<br />
We identify ways to optimize your processes to<br />
better support your business strategy and goals<br />
The workshop uses a proven methodology that<br />
has helped numerous other <strong>IBM</strong> clients<br />
Using our five step approach we’ll help you<br />
identify ways to optimize business processes:<br />
Document strategy, key per<strong>for</strong>mance indicators, and current challenges and gaps<br />
Model and simulate the current “As-Is” business processes<br />
Simulate potential “To-Be” processes through iterative “what-if” exercises<br />
Analyze “As-Is” vs. “To-Be” models’ impact on KPI’s and ROI<br />
Create a roadmap including short term and long term recommendations<br />
63<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
SOA Foundation <strong>for</strong> <strong>Government</strong> – “out of the box”<br />
Asset<br />
Management<br />
J6 Accelerator<br />
<strong>Business</strong> Innovation & Optimization & Services<br />
System<br />
Work Products<br />
Component<br />
Work Products<br />
Implementation<br />
Guidance<br />
Development<br />
Development<br />
Services<br />
Services<br />
WebSphere<br />
Services<br />
Registry<br />
Repository<br />
Asset Overview<br />
(This Presentation)<br />
Interaction Services Process Services In<strong>for</strong>mation<br />
Asset Creation Architecture<br />
Installation<br />
Admin Services<br />
Plan<br />
Overview<br />
Instructions<br />
Scripts<br />
Portal Extend WebSphere Process<br />
Tivoli Directory<br />
Reference<br />
High Level<br />
Server<br />
Server Unit Tests<br />
Implementations<br />
WebSphere ESB<br />
Security Hardening<br />
Procedures<br />
Partner Services<br />
Standards<br />
Change Cases<br />
Monitor Architectural & Manage<br />
• Tivoli Access Manager Decisions<br />
• Tivoli Netcool OMNIbus<br />
•Tivoli Service Level Advisor<br />
System<br />
Context<br />
Requirements<br />
Master Test<br />
Plan<br />
Component<br />
Model<br />
Deployment<br />
Units<br />
Operational<br />
Model<br />
ESB<br />
ESB<br />
Design<br />
<strong>Business</strong> App App<br />
Services<br />
WebSphere App Server<br />
Non-Functional<br />
Requirements<br />
Logical Data<br />
Advanced ESB<br />
Model Infrastructure Services<br />
Common Event Infrastructure<br />
Common Base Event<br />
Code<br />
Installation<br />
Scripts<br />
Housekeeping<br />
Scripts<br />
Applicable PMR’s<br />
and Hotfixes<br />
Adapters<br />
Access Services<br />
Trained<br />
Professionals<br />
Administration<br />
Guide<br />
Users Guide<br />
Deployment<br />
Lessons Learned<br />
Live Demo<br />
SIte<br />
Apps &<br />
Info Assets<br />
Monitor and Manage<br />
• ITCAM <strong>for</strong> SOA<br />
• ITCAM <strong>for</strong> Response Time<br />
• Tivoli Monitoring<br />
IT Service<br />
Management<br />
IT Service<br />
Management<br />
64<br />
1800 Web Service Requests Answered a Second<br />
Service Discovery Response Time = 50ms (10k registered)<br />
350 XML Trans<strong>for</strong>ms per second<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
The end game – government program flexibility<br />
<strong>IBM</strong> can help you achieve efficiency, effectiveness and innovation<br />
Only <strong>IBM</strong>, with its end-to-end<br />
capabilities, can help you develop<br />
a customized road map, focused<br />
on the needs of your business in<br />
the context of your industry<br />
Starting from the point that is right<br />
<strong>for</strong> you, <strong>IBM</strong> will provide you with<br />
both intermediate return and<br />
long-term value, to help you<br />
become an on demand<br />
government<br />
“<strong>IBM</strong> has the dominant market position in in service<br />
oriented architecture software markets because of of<br />
its its broad product market position in in integration and<br />
application server markets.”<br />
– Wintergreen Research<br />
October 2005<br />
65<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
<strong>IBM</strong> Corporation<br />
<strong>IBM</strong> Software<br />
Enabling innovative solutions in a complex world<br />
Providing a next-generation open integration plat<strong>for</strong>m<br />
built on a Service Oriented Architecture (SOA)<br />
customized <strong>for</strong> the <strong>Government</strong> Sector<br />
66<br />
<strong>Driving</strong> <strong>Business</strong> <strong>Value</strong> <strong>for</strong> <strong>Government</strong>
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