CLV UK Operational Brochure - How We Do It - Campus Living ...
CLV UK Operational Brochure - How We Do It - Campus Living ...
CLV UK Operational Brochure - How We Do It - Campus Living ...
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how we<br />
do it<br />
our approach
our
usiness<br />
<strong>Campus</strong> <strong>Living</strong> Villages is<br />
in the business of student<br />
accommodation. <strong>It</strong>’s what we<br />
know; it’s what we do. <strong>We</strong> call<br />
it a business because it is, but<br />
a business with a heart. At<br />
the heart of our business are<br />
our customers: our residents<br />
and university partners and<br />
we design around them. With<br />
35,000 customers worldwide<br />
our people, their skills and the<br />
service that they provide are<br />
important to us.<br />
<strong>We</strong> have global experience<br />
partnering with universities in<br />
Australia, New Zealand, United<br />
States and the United Kingdom.<br />
<strong>We</strong> have been operating since<br />
2003 (1996 in the United<br />
States) and we own and manage<br />
student communities, not<br />
just rooms and buildings. <strong>We</strong><br />
create student villages where<br />
our residents can live, learn<br />
and grow. Alongside each<br />
university, we tailor-make<br />
our offering for studentcentred<br />
accommodation, for<br />
a residential life programme<br />
and a plan to provide the most<br />
memorable student experience.<br />
<strong>We</strong> develop long-term,<br />
commercial partnerships with<br />
universities to help them to<br />
attract and retain students,<br />
to enhance their experience<br />
and to provide parents with<br />
peace of mind. <strong>We</strong> believe in<br />
inclusive, not intrusive: our<br />
definition of ‘commercial’ is<br />
‘smart, efficient and innovative’<br />
and not ‘quick-fix or aggressive’.<br />
Strong operating models and<br />
business systems ensure open<br />
and honest communication<br />
and regular reviews with our<br />
stakeholders allow us to do<br />
our business and to do it well.<br />
Our plan for controlled growth<br />
continues to take shape.
globally exp<br />
Experience is what we<br />
have, globally, as a student<br />
accommodation specialist<br />
operating across four regions:<br />
Australia, New Zealand,<br />
United States and the United<br />
Kingdom and providing homes<br />
away from home for over<br />
35,000 residents.<br />
> Opening our first student<br />
village at the University<br />
of Sydney, Australia in<br />
2003, we demonstrated<br />
our founding principle to<br />
provide the best possible<br />
student experience for<br />
residents.<br />
> In 2005 <strong>Campus</strong> <strong>Living</strong><br />
Villages expanded into<br />
New Zealand, forming<br />
partnerships with Massey<br />
University and the<br />
University of Canterbury.<br />
> In 2006 we acquired<br />
Century <strong>Campus</strong><br />
Housing Management, an<br />
established and credible<br />
student accommodation<br />
provider, operating in the<br />
US market since 1996.<br />
> With demand for student<br />
accommodation in the <strong>UK</strong><br />
growing, we entered into<br />
our first agreement with<br />
the University of Salford<br />
in 2008, followed by the<br />
University of Bedfordshire<br />
in 2010.<br />
And the rest is history. And<br />
through history comes<br />
experience, which is what<br />
we have built on to become<br />
the number one on-campus<br />
provider in Australia and<br />
New Zealand. Our dedication<br />
to enhancing the student<br />
experience through<br />
partnerships with universities<br />
has enabled a controlled yet<br />
significant growth to a diverse<br />
range of approximately 50<br />
owned and managed sites<br />
around the globe.<br />
>>
erienced
A truly global team, <strong>Campus</strong> <strong>Living</strong> Villages’ staff from the <strong>UK</strong>,<br />
Australia, and New Zealand flew out to help the University of<br />
New Orleans get back on track after Hurricane Katrina caused<br />
significant damage in 2005. In 2011 major earthquakes rocked<br />
Christchurch; global team members flew to the University of<br />
Canterbury to provide support and helped the student village<br />
itself to host the emergency services during this devastating<br />
time. Both universities were grateful to staff for their help<br />
and support.
globally experienced<br />
<br />
<br />
<strong>We</strong> aspire to set the global<br />
standard in student living and<br />
experience has taught us that<br />
global communication is key<br />
to an extensive understanding<br />
of resident life. As such,<br />
we encourage our staff to<br />
visit other locations and<br />
to experience life on other<br />
campuses, meeting colleagues<br />
and sharing information.<br />
Each of our general managers<br />
also attends an annual national<br />
conference at which ideas and<br />
initiatives are shared. They are<br />
also encouraged to visit other<br />
regions’ conferences so that<br />
we remain continually at the<br />
leading edge of international<br />
student accommodation best<br />
practice.<br />
<strong>We</strong> also listen to our residents.<br />
In the <strong>UK</strong> and globally a<br />
resident survey is undertaken<br />
with the results providing<br />
an annual benchmark for us<br />
to evaluate our service and<br />
make any improvements. <strong>UK</strong><br />
operations have consistently<br />
scored well in this survey,<br />
perhaps the result of drawing<br />
on previous global experience.
we know<br />
students
<strong>We</strong> make it our business to<br />
know students, to understand<br />
their likes and dislikes, to<br />
recognise what they need in<br />
order to have the best all round<br />
university experience.<br />
<strong>We</strong> know that there is a<br />
direct relationship between<br />
satisfaction with a student’s<br />
accommodation and<br />
self-reported academic<br />
performance. <strong>We</strong> know that<br />
because we asked students*.<br />
Our survey of students<br />
currently in university<br />
accommodation also outlined<br />
six drivers of satisfaction:<br />
> My accommodation<br />
provides a quiet space to<br />
study;<br />
> I am happy with the options<br />
I have for places to socialise<br />
with friends;<br />
> My choice of<br />
accommodation has a<br />
positive impact on my<br />
academic performance;<br />
> <strong>Living</strong> in my current<br />
accommodation has<br />
provided me with life skills;<br />
> I have made close friends<br />
with others living in my<br />
current accommodation;<br />
> My accommodation<br />
provides a supportive study<br />
environment.<br />
Understanding how a<br />
resident feels about their<br />
accommodation helps us to<br />
include features in our student<br />
villages that can enhance<br />
their living experience and we<br />
regularly carry out resident<br />
surveys both in the <strong>UK</strong> and<br />
globally to remain ahead of<br />
the field.<br />
* <strong>Campus</strong> <strong>Living</strong> Villages Research Report: Student<br />
quantitative research findings for the <strong>UK</strong>, January 2012
we know students<br />
Resident surveys have helped<br />
us to develop student villages<br />
that provide quiet and social<br />
study areas, to build attractive<br />
social facilities and to offer a<br />
residential life programme with<br />
activities and events, skillbased<br />
workshops and much<br />
more. But that is not all.<br />
As well as students’ views,<br />
we value feedback from our<br />
global network of customer<br />
service staff; those people<br />
on the ‘front line’ dealing<br />
with residents’ requests and,<br />
sometimes, problems.<br />
<strong>We</strong> ensure that the planning<br />
of any new development<br />
involves not only architects<br />
and approved building<br />
contractors, estates and<br />
capital projects teams, but<br />
operational team members<br />
too. Staff members can ensure<br />
that accommodation includes<br />
function as well as form and<br />
any concerns or practical<br />
considerations can be tackled<br />
at this key stage.<br />
A simple example of this would<br />
be the design of multi-bed<br />
apartments. All residents have<br />
to pass through our reception<br />
and communal areas to reach<br />
their room ensuring that no<br />
resident is isolated - no one is<br />
left out in our student villages<br />
– by design.
<strong>We</strong> ensure that the planning of<br />
any new development involves<br />
not only architects and<br />
approved building contractors,<br />
estates and capital projects<br />
teams, but operational team<br />
members too.
it’s not<br />
just the<br />
grass<br />
that’s<br />
greener<br />
The build of University of<br />
New South Wales Student<br />
Village, one of Australia’s<br />
largest single-stage<br />
deliveries of student<br />
accommodation, has<br />
received six awards for<br />
its environmentally<br />
sustainable features.
Green is what we do; from<br />
planning and sourcing, to<br />
building and managing, we<br />
include it at every stage of our<br />
operation across our entire<br />
global reach. <strong>It</strong> is at the heart<br />
of our business.<br />
<strong>We</strong> are strongly committed to<br />
reducing the environmental<br />
impact of our properties<br />
and we are experienced in<br />
delivering solutions including:<br />
> Grey water recycling<br />
> Rainwater harvesting<br />
> Thermal mass construction<br />
> Cross ventilation (minimising<br />
the need for air conditioning<br />
systems)<br />
> Solar boosted hot water<br />
systems and photovoltaics<br />
> Long life, low maintenance<br />
recyclable finishes<br />
> Natural lighting and low<br />
energy fixtures<br />
> Combined heat and power<br />
solutions<br />
With the development of<br />
new properties, sustainable<br />
practice is considered at<br />
the outset, for example the<br />
size/position of windows<br />
to maximise daylight and<br />
minimise energy consumption.<br />
When refurbishing properties,<br />
even small changes can have<br />
a significant impact: installing<br />
high-efficiency showerheads<br />
and cisterns and increasing<br />
recycling facilities make an<br />
environmental difference.<br />
Most importantly, we believe,<br />
our residents need to share<br />
in the green. <strong>We</strong> encourage<br />
recycling and organise annual<br />
‘<strong>Do</strong>n’t Dump’ campaigns<br />
inviting residents to drop<br />
off any unused textiles,<br />
non-perishable food etc., for<br />
donation to local charities, we<br />
encourage cycling schemes<br />
and we set up village-wide<br />
competitions to monitor<br />
energy usage.<br />
All in all, we are keen on green,<br />
worldwide.<br />
The build of the University<br />
of Canberra Student<br />
Village achieved a 5 star<br />
basix (energy efficiency)<br />
rating through the inclusion<br />
of a complete range of<br />
environmentally-friendly<br />
technologies and systems –<br />
both lean and green.
made to mea
sure<br />
<strong>We</strong> are flexible; we know<br />
that one size does not fit all<br />
and so we offer a bespoke<br />
service designed around each<br />
university’s unique situation.<br />
Our ultimate aim is to provide<br />
student-led accommodation<br />
that will help universities to<br />
attract and retain students in<br />
one of several ways:<br />
> Developing new<br />
accommodation: we build<br />
and manage a new student<br />
village with university<br />
involvement at every step of<br />
the way.<br />
> BOOT schemes (Build,<br />
own, operate, transfer): we<br />
provide the finance, build<br />
and manage a new student<br />
village with university<br />
involvement throughout the<br />
agreed term.<br />
> Management contracts or<br />
operator agreements: we<br />
manage university-owned<br />
student accommodation,<br />
adding our unique live, learn<br />
and grow ethos.<br />
> Acquiring new assets: we<br />
work with the university to<br />
acquire new assets, design<br />
them around students, and<br />
manage them in consultation<br />
with the university.<br />
> Entering long-term lease<br />
options on land and/or<br />
buildings: we lease from<br />
a university but continue<br />
to work with them to<br />
provide the student village<br />
experience.<br />
> Finding on or off-balance<br />
sheet solutions: each<br />
university is different; we<br />
work together to find a<br />
solution that works for all.<br />
> Refurbishments: we use<br />
our knowledge of student<br />
living to enhance existing<br />
accommodation and provide<br />
an all round experience.<br />
> Project management: with<br />
global project management<br />
experience we work with<br />
universities on single or<br />
ongoing projects.
made to measure<br />
Developing new<br />
accommodation or<br />
refurbishing existing stock<br />
means creating a team whose<br />
joint knowledge and strong<br />
partnership is key. During the<br />
entire process, joint reviews<br />
are held regularly between<br />
<strong>CLV</strong>, contractors and the<br />
university estates and capital<br />
projects teams. <strong>We</strong> know our<br />
responsibilities and we ensure<br />
that all contractors know<br />
theirs; from Health & Safety<br />
to Service Level Agreements,<br />
there are no grey areas.<br />
At <strong>Campus</strong> <strong>Living</strong> Villages,<br />
we know about operations.<br />
<strong>We</strong> operate in 50 universities<br />
worldwide and provide strong<br />
local leadership teams that<br />
seamlessly integrate with the<br />
university’s own operational<br />
staff to provide students<br />
with a safe, sociable homefrom-home.<br />
Our aim is never<br />
to take over or to advertise<br />
our business; students should<br />
assume that they are living in<br />
university accommodation.<br />
<strong>Campus</strong> <strong>Living</strong> Villages have<br />
a wide variety of agreements<br />
with universities around the<br />
world, drawn up to suit both<br />
parties and lasting for many<br />
years. <strong>It</strong> is important therefore<br />
that we have open and honest<br />
communication from the<br />
outset.
“The University has been extremely<br />
satisfied with the partnership.<br />
<strong>CLV</strong> has an open and transparent<br />
approach and has worked very hard<br />
to understand the University’s needs<br />
and those of its students such that<br />
its services are seamlessly integrated<br />
with those of the University.”<br />
Deputy Vice Chancellor (Resources), University of Bedfordshire
made to measure
<strong>We</strong> tailor-make our operational<br />
packages. <strong>We</strong> know that some<br />
of what we offer, universities do<br />
as well themselves , so we can<br />
integrate our services into a<br />
university’s existing operations.<br />
<strong>We</strong> therefore offer options:<br />
> Operations and management<br />
> Facilities management<br />
> Asset and risk management<br />
> Construction and<br />
development, including<br />
refurbishments<br />
> Finance, budgeting and<br />
administration<br />
> Human resources and legal<br />
expertise<br />
> Compliance<br />
> Residential life programming<br />
> Sales and marketing<br />
> Information Technology<br />
and Resident Management<br />
Systems<br />
> Business planning and<br />
strategy development<br />
> Customer service<br />
Once options and operations<br />
are agreed, continual dialogue<br />
with our university partners<br />
is essential. A typical regime<br />
of formal and informal<br />
relationships with university<br />
partners is outlined opposite<br />
and would allow all parties to<br />
share best practice, compare<br />
notes and discuss operations<br />
to ensure the smooth running<br />
of the student village:<br />
Student Village<br />
Advisory Board<br />
Student <strong>We</strong>lfare and<br />
Security review<br />
FM and Technical Services<br />
Accommodation Operations<br />
Students’ Union<br />
Conference Co-ordination<br />
<strong>We</strong> believe in innovation<br />
and know that this key<br />
strength sets <strong>Campus</strong> <strong>Living</strong><br />
Villages apart from other<br />
accommodation providers. As<br />
an example of this innovation,<br />
we have established a <strong>UK</strong><br />
Advisory Board.<br />
Chaired by a senior university<br />
professional with over 35<br />
years in the field, our Advisory<br />
Board’s aim is to listen,<br />
interpret and draw on the<br />
experience of members to<br />
further develop our services<br />
and deliver on the objectives<br />
of our university partnerships.<br />
The board meets quarterly and<br />
invites university colleagues<br />
to attend to discuss matters<br />
affecting the sector.<br />
Partnership working teamed<br />
with innovation: a powerful<br />
combination.
our<br />
teams<br />
work
“Only through investment in the<br />
development of our people will<br />
we be able to fully capture the<br />
opportunities available to us to be<br />
the leading practitioner in the sector<br />
and to build a sustainable business”.<br />
Rick Browning, Global Director, Human Resources, <strong>Campus</strong> <strong>Living</strong> Villages<br />
<br />
Teamwork is key. To achieve<br />
and maintain our current<br />
level of customer service<br />
across our student villages,<br />
we understand that our staff<br />
should feel valued and be<br />
recognised for the work that<br />
they do and for the potential<br />
that they have.<br />
In a recent resident survey at<br />
University of Salford Student<br />
Village, customer service was<br />
ranked as one of <strong>CLV</strong> <strong>UK</strong>’s<br />
top strengths with 86% of<br />
respondents rating Village staff<br />
as approachable and good at<br />
keeping them well informed<br />
about all activities going on.<br />
<strong>We</strong> place huge importance on<br />
our staff and their development.<br />
A recent employee survey<br />
showed that 91.38% of staff<br />
knew how much their work<br />
directly contributed to the<br />
overall success of their team<br />
and <strong>CLV</strong>. <strong>We</strong> must be doing<br />
something right.
our teams work<br />
<br />
Every new member of the<br />
<strong>Campus</strong> <strong>Living</strong> Villages team<br />
undertakes an induction<br />
programme; the start of<br />
their own ongoing personal<br />
development. <strong>We</strong> recognise<br />
that training and development<br />
not only allow staff to work<br />
towards their potential and<br />
to grow with us, but also<br />
assure university partners,<br />
residents, parents and all<br />
other stakeholders of the best<br />
customer service.<br />
Staff receive both internal<br />
and external training through<br />
a Continuing Education and<br />
Professional Development<br />
Policy. <strong>We</strong> have also worked<br />
closely with Development<br />
Dimensions International<br />
(DDI) to develop a list of core<br />
competencies that define<br />
each role within our business.<br />
All team members take part in<br />
an annual training programme<br />
focusing on customer service,<br />
leadership, teamwork and<br />
personal empowerment – a<br />
teambuilding event that also<br />
provides an opportunity for our<br />
teams to share best practice<br />
with other campus colleagues.<br />
As part of our continuing<br />
improvement, <strong>CLV</strong> <strong>UK</strong> run a<br />
Hothouse Committee chaired<br />
by our teams on the ground,<br />
with members from all villages<br />
sitting on the committee. The<br />
committee was established to<br />
innovate, generate new ideas<br />
and ensure that <strong>CLV</strong> stays at the<br />
forefront of student experience,<br />
products and services.<br />
<strong>We</strong> are also proud of our recent<br />
ISO 9001 Quality Management<br />
award – another qualification<br />
of our commitment to<br />
organisational excellence.
our teams work<br />
Working in partnership with<br />
universities towards a worldclass<br />
living experience for<br />
residents often means the<br />
transferral of staff. <strong>We</strong> have<br />
wide experience in managing<br />
the transfer of TUPE staff and,<br />
with early communication and<br />
involvement of staff members,<br />
the move is seamless.<br />
In 2011 <strong>CLV</strong> <strong>UK</strong> launched its<br />
V-Star employee recognition<br />
programme. The V-Star<br />
Employee of the Year is awarded<br />
to the member of staff that<br />
has delivered over-and-above<br />
customer service. The first<br />
recipient of the award joined<br />
<strong>CLV</strong> <strong>UK</strong> through a TUPE process<br />
after 10 years’ experience of<br />
working with the university<br />
accommodation department.<br />
The recipient was recognised<br />
for personal development as<br />
well as the development that<br />
he had invested in his own<br />
team. Recognition is a key<br />
factor in staff retention and,<br />
at <strong>Campus</strong> <strong>Living</strong> Villages we<br />
provide opportunities and<br />
encouragement for our staff to<br />
grow with us.
Recognition is a key factor<br />
in staff retention and, at<br />
<strong>Campus</strong> <strong>Living</strong> Villages we<br />
provide opportunities and<br />
encouragement for our staff<br />
to grow with us.
studentcentric<br />
focus
Wherever they study, students’<br />
concerns, especially those<br />
leaving home for the first time,<br />
have traditionally involved<br />
money and friends: having<br />
enough of both. Socialising and<br />
meeting new people as well as<br />
having the finances to do so<br />
can have a positive effect on<br />
students’ university experience<br />
so we have introduced<br />
v plus. The v plus scheme gives<br />
members free or discounted<br />
access to events and activities<br />
as well as free merchandise.<br />
<strong>We</strong> work with universities to<br />
decide on activities and events<br />
and discounts that can be<br />
offered and promoted to<br />
v plus members.<br />
For a small fee per year, we<br />
ensure that membership of<br />
v plus gives students<br />
worthwhile savings on trips<br />
and events, encouraging them<br />
to get involved in activities –<br />
we also offer a free hoodie and<br />
a keyring that gets members<br />
discounted entry to venues<br />
and savings with our partner<br />
retailers.<br />
Saving money and making<br />
friends: v plus is one way that<br />
we encourage Village residents<br />
to do both.
student-centric focus<br />
<br />
“… it gave me a real insight into turning<br />
a typical simple student meal into<br />
something new and original. And all that<br />
on a low budget”<br />
Helen Page, University of Salford.<br />
Our residential life and v plus<br />
team work with universities<br />
to align social events and<br />
activities that encourage<br />
friendships to form and allow<br />
students to become confident<br />
and independent.<br />
Live: Our student villages all<br />
have communal facilities such<br />
as gyms and games areas built<br />
in to encourage involvement.<br />
Our residential life and<br />
v plus teams organise movie<br />
nights, trips and sporting<br />
competitions alongside<br />
our university partners. <strong>We</strong><br />
believe that the design of our<br />
residences together with our<br />
welcoming staff ensure that no<br />
one will be left behind.<br />
Learn: Perfect by design.<br />
Our student villages all have<br />
private study rooms and<br />
areas where groups can study<br />
together alongside access<br />
to academic information and<br />
financial advice.<br />
Grow: Our ‘survival guide’<br />
is essential reading for all<br />
residents and, encouraging<br />
independence, we provide<br />
support for students to<br />
develop life skills. For<br />
example, we commissioned<br />
2011 Masterchef Winner, Tim<br />
Anderson to give students tips<br />
on how to cook a tasty meal<br />
from simple storecupboard<br />
items in village communal<br />
kitchens. Responsibility for<br />
keeping their own apartments<br />
clean and for recycling<br />
rests with residents and we<br />
ensure that this is explained,<br />
understood and encouraged.<br />
<strong>We</strong> work closely with our<br />
partner universities’ student<br />
support teams and provide a<br />
signposting service to ensure<br />
that all residents receive the<br />
support and advice that they<br />
need, especially when facing<br />
difficulties or challenges.
student-centric focus<br />
A whole student experience<br />
is what we believe in. <strong>We</strong> offer<br />
residents who are active<br />
committee members and<br />
therefore involved in the<br />
community, access to our Link<br />
programme (Lead, Initiate,<br />
Network, Knowledge). Link<br />
comprises DDI training modules<br />
in areas such as effective<br />
communication, teamwork<br />
and leadership skills. Link also<br />
features personal development<br />
workshops, a formal workplace<br />
reference and opportunities for<br />
work experience with <strong>CLV</strong>.<br />
<strong>We</strong> support students’ projects<br />
and initiatives by:<br />
> Providing avenues to support<br />
research projects<br />
> Offering staff for interview<br />
or presentation purposes<br />
> Offering use of facilities<br />
for filming/media/<br />
communications projects<br />
> Offering members of the<br />
accommodation team to<br />
support university mentoring<br />
programmes.<br />
Buildings, staff, activities and<br />
events, support in study and<br />
employment – all designed<br />
around and work for our<br />
residents to help them live,<br />
learn and grow.
Tilly Holton, Interior<br />
Architecture and Design<br />
student at the University of<br />
Bedfordshire has attended<br />
workshops with <strong>CLV</strong><br />
architects for real student<br />
accommodation projects and<br />
has been asked to support <strong>CLV</strong><br />
on the development of the<br />
futureproofed student desk.<br />
Joe Chambers, Media<br />
Production student at the<br />
University of Salford was<br />
commissioned to produce a<br />
promotional video for Salford<br />
Student Village. Joe has since<br />
gone on to present children’s<br />
TV programmes for the BBC.
esponsibl<br />
communiti
e<br />
es<br />
Providing support is something<br />
that we do throughout our<br />
operations. Support to<br />
residents and their parents,<br />
support to staff and support<br />
to our university partners and<br />
other stakeholders.<br />
Recognising that our support<br />
can extend even further,<br />
we have established <strong>CLV</strong><br />
Communities, a not-for-profit<br />
entity to offer support to the<br />
heart of the communities<br />
in which we are based and,<br />
through our university village<br />
network of partners, residents<br />
and staff, we provide financial,<br />
fundraising and volunteer<br />
support to a range of local<br />
and national charities. <strong>CLV</strong><br />
is supporting the following<br />
charities:<br />
> National Youth Theatre<br />
> Royal Manchester Children’s<br />
Hospital<br />
> Friends of Bright Eyes<br />
<strong>CLV</strong> Communities also<br />
operates an accommodation<br />
bursary scheme for residents<br />
in <strong>CLV</strong> <strong>UK</strong> villages who are<br />
facing financial difficulties.<br />
<strong>We</strong> offer support to remove<br />
barriers to complete higher<br />
education where possible.<br />
The welfare of our staff is also<br />
important to us and, as such,<br />
we support schemes around<br />
the world and provide targets<br />
to encourage our staff to be as<br />
active as possible. Walking and<br />
taking stairs instead of lifts<br />
are things that we encourage<br />
and we provide pedometers to<br />
our teams for them to monitor<br />
progress.<br />
All total student experience<br />
with all round support for all.
this is us<br />
Gary Clarke Sean McKeown Joanne Sexton Nadine Lee Robert Moyle Hugh Griffiths<br />
The <strong>Campus</strong> <strong>Living</strong> Villages<br />
<strong>UK</strong> team works closely with<br />
colleagues across the globe to<br />
share information, initiatives<br />
and to constantly review best<br />
practice. <strong>We</strong> all benefit from<br />
each other’s experience and<br />
grow and develop the entire<br />
business accordingly. Meet our<br />
<strong>UK</strong> team:<br />
Gary Clarke, Chief Executive<br />
Officer: Gary established<br />
our <strong>UK</strong> office in 2008 and is<br />
responsible for the strategic<br />
leadership and management<br />
of <strong>CLV</strong> <strong>UK</strong>. With extensive<br />
international experience<br />
in public sector financing,<br />
Gary spent 23 years in the<br />
investment banking sector<br />
before joining <strong>CLV</strong>.<br />
Sean McKeown, Commercial<br />
Director: A qualified lawyer<br />
in Australia with over 12 years’<br />
experience in property, banking,<br />
construction, commercial and<br />
corporate law, Sean has a key<br />
role in agreements with our<br />
partner universities. Sean led<br />
the University of Bedfordshire<br />
Student Village project.<br />
Joanne Sexton, Head of<br />
Finance: Joanne is a qualified<br />
chartered management<br />
accountant with extensive<br />
international experience that<br />
includes infrastructure fund<br />
management. Joanne is actively<br />
involved in the management of<br />
the <strong>UK</strong> business at both village<br />
and corporate levels.<br />
Nadine Lee, Marketing<br />
Director: Nadine brings<br />
extensive marketing and<br />
communications experience<br />
to <strong>CLV</strong> <strong>UK</strong> in the training and<br />
education sector having worked<br />
for the National Apprenticeship<br />
Service and the Learning and<br />
Skills Council. Nadine works<br />
closely with our partner<br />
universities and<br />
village teams.<br />
Robert Moyle, Chief Operating<br />
Officer: Rob joined <strong>CLV</strong> in<br />
2007 as General Manager at<br />
University of Canberra Village.<br />
Rob has 20 years’ experience as<br />
a senior <strong>Operational</strong> Manager<br />
in hospitality and, in addition to<br />
COO, Rob is also responsible for<br />
HR and talent management.<br />
Hugh Griffiths, Development<br />
Manager: A chartered project<br />
manager and member of RICS<br />
with over six years’ experience<br />
in the construction and<br />
development industry, Hugh<br />
is responsible for ensuring<br />
that <strong>CLV</strong> developments are<br />
delivered within budget and to<br />
the required level of quality.<br />
Jan Wilman, Project Director:<br />
Jan leads the development of<br />
<strong>CLV</strong>’s management services.<br />
She has extensive experience<br />
in the university sector and was<br />
formerly Director of Student<br />
Experience at Aston University.<br />
Prior to this Jan held the posts of<br />
Director of Service Development<br />
and Commercial Services at the<br />
University of Salford.
contact us<br />
to find out more<br />
visit<br />
email<br />
campuslivingvillages.com<br />
info@clvuk.com<br />
tel +44 20 7036 8444<br />
@clv_uk<br />
<strong>Campus</strong> <strong>Living</strong> Villages <strong>UK</strong><br />
Woolyard, 56 Bermondsey Street<br />
London SE1 3UD<br />
United Kingdom