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myWWU Basic Skills #2 - Walla Walla University

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MyWWU Training<br />

<strong>Basic</strong> <strong>Skills</strong> 2<br />

8/4/2011 © Copyright 2010 <strong>Walla</strong> <strong>Walla</strong> <strong>University</strong>


Contents<br />

Introduction .................................................................................................................................................. 4<br />

Prerequisites ................................................................................................................................................. 4<br />

See Also ..................................................................................................................................................... 4<br />

Terminology .................................................................................................................................................. 4<br />

Understanding HRCS and Financials ............................................................................................................. 4<br />

Standard URL ................................................................................................................................................ 5<br />

Searching for Commands (Menu Search) ................................................................................................. 5<br />

When a New Menu is Added ................................................................................................................ 6<br />

Setting up Personal Preferences ................................................................................................................... 7<br />

User Defaults ............................................................................................................................................. 8<br />

Communication Speed Keys ......................................................................................................................... 8<br />

Notify ............................................................................................................................................................ 8<br />

Running Queries .......................................................................................................................................... 10<br />

Campus Community .................................................................................................................................... 11<br />

Turning off the Type-Ahead Feature........................................................................................................... 11<br />

Selecting Carry ID ........................................................................................................................................ 12<br />

Searching for People ................................................................................................................................... 12<br />

Viewing Biographical Information .............................................................................................................. 13<br />

Phone Numbers .......................................................................................................................................... 15<br />

People Relationships ................................................................................................................................... 16<br />

Privacy Control (FERPA) .............................................................................................................................. 17<br />

FERPA Quick Entry ....................................................................................................................................... 17<br />

Understanding effective-dated information ............................................................................................... 18<br />

Search Box and Search Match..................................................................................................................... 18<br />

Careers, Programs, and Plans ..................................................................................................................... 20<br />

Enrollment .................................................................................................................................................. 20<br />

Administrative Functions ............................................................................................................................ 21<br />

Commonly used Administrative Function Codes .................................................................................... 21<br />

External Organizations ................................................................................................................................ 22<br />

Comments ................................................................................................................................................... 24<br />

Viewing Person Comments ..................................................................................................................... 25<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 2


Checklists and Checklist Items .................................................................................................................... 25<br />

Service Indicators ........................................................................................................................................ 26<br />

Assigning a Service Indicator................................................................................................................... 26<br />

Report of Service Indicators .................................................................................................................... 28<br />

Batch Operations ........................................................................................................................................ 29<br />

Sending Batch Emails and Letters ............................................................................................................... 29<br />

Running a Report ........................................................................................................................................ 30<br />

Selecting a Printer ................................................................................................................................... 30<br />

Direct to Printer .................................................................................................................................. 31<br />

Virtual PDF Printer .............................................................................................................................. 31<br />

Email report ........................................................................................................................................ 31<br />

CSV Files .............................................................................................................................................. 32<br />

Running the Report ............................................................................................................................. 32<br />

Standard Code Prefixes ............................................................................................................................... 35<br />

Mass Assign Service Indicators ................................................................................................................... 36<br />

How to Perform a Mass Assign using a Query .................................................................................... 36<br />

Student Services Center .............................................................................................................................. 37<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 3


Introduction<br />

This document is the second document in the MyWWU <strong>Basic</strong> <strong>Skills</strong> series. It describes basic tasks for<br />

staff members and student employees working in administrative offices at WWU. Most of the features<br />

described in this document would be available to individuals who have the role of a staff member,<br />

student worker, advisor, department chair or dean. These features would not be available for<br />

individuals who have only the instructor role or student role.<br />

Prerequisites<br />

This document assumes familiarity with this document.<br />

MyWWU WWU – <strong>Basic</strong> <strong>Skills</strong> 1<br />

See Also<br />

Also refer to the following documents if they are appropriate to your situation.<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

MyWWU – FAQ<br />

MyWWU – Tips<br />

MyWWU – Students<br />

MyWWU – Instructors<br />

MyWWU – Academic Advising<br />

MyWWU – Academic Records<br />

MyWWU – Recruiting and Admissions<br />

Terminology<br />

MyWWU is the implementation of the PeopleSoft HR, Campus Solutions, and Financials software from<br />

Oracle Corporation. The two terms have distinct meanings in this document. MyWWU refers to the<br />

<strong>Walla</strong> <strong>Walla</strong> <strong>University</strong>’s implementation of PeopleSoft Campus Solutions and Financials. The term<br />

PeopleSoft is used when referring to the underlying technology behind MyWWU or to other school’s<br />

implementations of the software.<br />

Understanding HRCS and Financials<br />

A complete campus PeopleSoft installation has at least two databases – or in PeopleSoft terminology,<br />

“applications” – HRCS and FIN. When you access MyWWU you select which database you wish to work<br />

in. If you leave your work area without logging out, you should lock your computer (Ctrl-Alt-Del Enter).<br />

<br />

FIN (Financials) is the database for financial information (but not student account information).<br />

If you are working in one of the financial areas or are the manager of a budget you will be using<br />

the FIN database.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 4


HRCS (Human Resources / Campus Solutions) deals with information about employees, their<br />

jobs, benefits, student information (including financial aid and student accounts) and alumni<br />

information.<br />

You can select the desired database by selecting it from the login page.<br />

Standard URL<br />

The standard URL looks like this.<br />

There are several pieces of information in the URL that are significant.<br />

<br />

<br />

<br />

The “s” in “https” tells you that the connection between your computer and the MyWWU server<br />

is secure. This allows information traveling between your local computer and the central<br />

database to be secure. This is especially important when you are accessing MyWWU from off<br />

campus.<br />

The “ps” designation means you are connected to the main production server. Test servers will<br />

have different names such as “test” and “QA”.<br />

The “hrcs” in the URL tells you that you are connected to the HRCS database which has all the<br />

academic and HR information. For financial information it will say “fin” here.<br />

Searching for Commands (Menu Search)<br />

You can easily search for commands from the main menu.<br />

<br />

<br />

<br />

<br />

Click on Main Menu<br />

Enter the item you are looking for then pause and wait for the search results to appear<br />

Alternatively you can press enter or click on the >> button to see the search results on another<br />

page<br />

Either way you can click on the item to go directly to the menu<br />

Tip: Menu search is the preferred way for most experienced users to locate menu items.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 5


Click on the Find button or press enter to see the search results on a new page.<br />

Enter a phrase, then pause and let the search results appear in a pop-up window.<br />

Note that the search results are limited to the menu items to which your sign-in account has been given<br />

access.<br />

When a New Menu is Added<br />

When you are given permissions to a new menu, it often happens that you cannot immediately see the<br />

new menu in the drop-down menus. This is due to the way the menus are cached in your browser. One<br />

tip for resolving this is to go to the Home page and click on the menu on the left side of the page.<br />

As shown in the following graphic, click on the top level menu item that is displayed along the left side<br />

of your home page to force the browser to go to the page.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 6


Note that this is tip is applicable when you have a menu item that has just been recently added into your<br />

permissions and you can’t see it using the drop-down Main Menu.<br />

Setting up Personal Preferences<br />

You can set personal preferences using this menu.<br />

Main Menu > My Personalizations<br />

The most useful of these personalization options is probably the last one – Navigation Personalizations.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 7


The drop-down menu sort order can be set to Ascending, Descending, or None. This controls the order<br />

of menu items within the menus. The standard order displays the menus in a conventional order as<br />

determined by Oracle. The Ascending order arranges the menu items alphabetically.<br />

User Defaults<br />

The system has the ability to automatically enter certain default values for a given user. Configure your<br />

individual user defaults to speed up data entry.<br />

Main Menu > Set Up SACR > User Defaults<br />

<br />

<br />

Because WWU uses only one institution code, one default that you will certainly want to set is<br />

the Academic Institution (WWUNV).<br />

Another very handy option is found on the User Defaults 4 page – Carry ID. Setting this option<br />

will cause the ID number you have been working with to be carried to the next page when you<br />

select a different page.<br />

Communication Speed Keys<br />

The communications speed keys tab within the User Defaults menu is a frequently used page. Use this<br />

page to set up the letter codes that you need to be able to run using COMMGEN. If there is a letter code<br />

that you need to be able to run and you can’t see the code, this is a place to check to make sure that the<br />

letter code is one of your defaults.<br />

Notify<br />

There is an easy way to send an email message to recipient(s) from any screen that has the Notify<br />

button on it. For example, pull up a person in the Add/Update a Person screen. Click the Notify button.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 8


Click the OK button and the email will be sent to the recipients.<br />

When the email arrives, there will be an embedded link that the person can click on. Assuming they<br />

have the correct permissions, they will be able to view the same screen you were looking at.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 9


Important Note regarding the Notify Feature<br />

When you send a notify message, it does not use your “from” email address and the<br />

message will not be recorded in your Sent folder in Microsoft Outlook. PeopleSoft uses its<br />

own generic email account in the “from” address. The recipient of your email will not be<br />

able to reply to that email directly. If you want to have a copy in your own mail system, you<br />

can bcc yourself.<br />

Here’s a tip: you can click the Notify button, then copy and paste the link into an Outlook.<br />

.email message.<br />

Running Queries<br />

A query is the method used to retrieve a tabular list of rows from the database. A variety of queries<br />

have been set up in advance on the system. With the proper privileges, users may run queries and some<br />

users have the rights to create new queries. Use this menu item to run a query and see the results:<br />

Main Menu > Reporting Tools > Query > Query Viewer<br />

A naming convention has been established that all queries created at WWU start with WW followed by a<br />

single letter code representing the department that most frequently uses the query.<br />

Prefixes used:<br />

WWE<br />

WWR<br />

WWF<br />

WWU<br />

Marketing and Enrollment Services<br />

Academic Records<br />

Student Financial Services and Financial Aid<br />

<strong>University</strong> (of general interest)<br />

There are public and private sections for queries. If you have the appropriate permissions you can<br />

create your own queries and save them in the private section. You can also share your queries with<br />

other users.<br />

You can run the query and return it to your screen as HTML, or load it into Microsoft Excel. You can also<br />

add your query as a Favorite on your menu.<br />

For example, try out the WW_TERMS query. This will provide a list of all the term codes that are<br />

defined in the system.<br />

Notes<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 10


If more than 100 rows are returned, you will only see the first 100 rows. You can page through<br />

the rest of the rows. Or you can select View All.<br />

You can download the file to an Excel spreadsheet or CSV (comma-separated values).<br />

You can create folders and save your queries in the folders (just one level).<br />

You can schedule a query to run at a later date/time, daily or once a week.<br />

Campus Community<br />

The campus community is the centralized database where biographical information is stored. Here are<br />

the most commonly used areas of Campus Community:<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Personal Information – biographical, identification<br />

Student Services Center – at-a-glance information about a student<br />

Communications – Letters and emails to people<br />

Service Indicators – What were previously called “holds” as well as new “positive” indicators<br />

Comments – track comments about applicants, students<br />

Checklists – like to-do lists for students<br />

Organization – keep track of external organization such as churches, foundations, and other<br />

schools<br />

The Campus Community is composed of several pages which can be found at this navigation point.<br />

Main Menu > Campus Community<br />

Note: EMPLID is the name of the field used throughout the system for student and employee ID<br />

numbers. We do not use the Campus ID field that is seen on several screens.<br />

Additional documentation can be found in the manual PeopleSoft Enterprise Campus Community<br />

Fundamentals 9.0 PeopleBook.<br />

Turning off the Type-Ahead Feature<br />

The type-ahead feature is a default setting that attempts to anticipate the item you are planning to<br />

select based on the first few characters you type. Some people prefer to turn off this option. To turn off<br />

the type-ahead feature, go to this menu.<br />

Main Menu > My Personalizations<br />

Click on the link Personalize Navigation Personalizations.<br />

At the bottom of the list change the setting of the “Autocomplete” option to No. Click the OK button,<br />

then Return. Click the Home link to go back to your home screen.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 11


Selecting Carry ID<br />

The Carry ID feature is a user default that will cause the system carry the ID of the last entered (or<br />

selected) individual or organization from search box to search box and from page to page. If you select<br />

the Carry ID option, you do not have to repeatedly enter or select the ID when you modify or review<br />

data for an individual or organization.<br />

Main Menu > Set Up SACR > User Defaults | User Defaults 4<br />

Searching for People<br />

Main Menu > Campus Community > Personal Information > Add/Update a Person<br />

Use Add/Update a Person to view a person if you know his or her ID number or name. If you do not<br />

know their exact name, enter the first few characters of the person’s first and last names.<br />

Enter an ID number, or Last Name and First Name and click Search or press Enter. You may also search<br />

for National ID (SSN).<br />

Note: Campus ID is not used at WWU.<br />

The search results will be displayed. A maximum of 300 rows will be displayed.<br />

From the search results, select the person. If only one person is returned in the search results, the<br />

system will automatically load it for you.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 12


Viewing Biographical Information<br />

To view biographical information about a person, use this menu:<br />

Main Menu > Campus Community > Personal Information > Add/Update a Person<br />

After selecting the person from the search results, the Biographical Details page will be displayed.<br />

Notes<br />

<br />

<br />

<br />

<br />

Effective Date is the date that the biographical information is effective.<br />

Additional “rows” of biographic information can be kept. New rows are added with the plus<br />

icon.<br />

Multiple national IDs can be added. This can be useful for international students that have<br />

national IDs in more than one nation. One of them will be marked as the primary.<br />

Multiple addresses are also allowed.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 13


Note: Active addresses are indicated by an asterisk.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 14


Phone Numbers<br />

Multiple phone numbers can be tracked for each student. Use the Add button to add more phone<br />

numbers. Only one phone number of each Phone Type is allowed. Many people ask how to change the<br />

phone number format to use a dash (-) instead of a slash (/). Unfortunately, this is a built-in part of the<br />

system.<br />

There are several screens where phone numbers can be accessed. Here are several of those menus.<br />

Campus Community > Personal Information > Add/Update a Person<br />

Student Recruiting > Maintain Prospects > Create/Update Prospects<br />

Student Admissions > Application Maintenance > Add/Update a Person<br />

Contributor Relations > Constituent Information > People > Add/Update a Person<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 15


People Relationships<br />

The system can store information about relationships between people in the system. For instance,<br />

parent-child relationships can be stored. To add a relationship between two people, use this menu.<br />

Campus Community > Personal Information > Biographical > Relationships<br />

1. Enter the ID number of the person you want to start with (the student usually). If no rows are<br />

found, that means this person does not have any relationships defined in the system.<br />

2. Click Add a New Value.<br />

3. Bring up the first person in the relationship (usually the student).<br />

4. On the Relationships tab:<br />

a. Enter the other person’s id (e.g., the parent) in the Related ID.<br />

b. Enter the appropriate relationship (Mother, Father, etc.). (The reverse relationship will<br />

automatically be created.) 1<br />

5. Add new rows as necessary for more relationships. Use the Add button not the plus icon.<br />

1 PeopleSoft can deduce certain reverse relationships. For example, if Elizabeth is set as the mother of Charles,<br />

then Charles will be automatically set as the son of Elizabeth. However this only works for some relationships; not<br />

all reverse relationships can be deduced. For example, sibling relationships will not be automatically entered when<br />

children are added to parents.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 16


Privacy Control (FERPA)<br />

At WWU, the system has been set up to allow privacy control (FERPA) for addresses, names, and phone<br />

numbers.<br />

Further documentation for privacy control is available in Chapter 9, “Setting Up FERPA Privacy Control”<br />

in Campus Community Fundamentals 9.0.<br />

FERPA Quick Entry<br />

A FERPA Quick Entry screen is available to allow the recording of a student’s preference for the release<br />

of information.<br />

Campus Community > Personal Information > Biographical > Person FERPA > FERPA Quick Entry<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 17


Understanding effective-dated information<br />

Effective-dating of information is fundamental to many data items in the database. An effective date on<br />

a row of data establishes the date that the row became or will become effective. Frequently the date<br />

you enter is the current date, but it can also be a date in the past or in the future. When future effective<br />

dates are used, the system acts is if the data does not exist until that date becomes current.<br />

<br />

<br />

01/01/1901 is the date that is used for all the data that is imported from Bitech (that did not<br />

otherwise have a date on it) or was entered in the process of configuring the system for WWU.<br />

A contact for an external organization must have an effective date that is earlier than or equal to<br />

the effective date on the organization.<br />

Search Box and Search Match<br />

The search box is the standard user entry screen that is presented whenever the system needs the user<br />

to identify which individual you want to work with. If you do not enter an ID then the list will be too<br />

large to display. You must enter either the ID number or the starting letters of the first and last names.<br />

If you don’t know the ID number or the starting letters of the first and last name, you can use the Search<br />

Match feature to locate the individual.<br />

Campus Community > Personal Information > Search/Match<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 18


The Search/Match screen gives you much more flexibility in how you search for an individual.<br />

Search/Match must always be used before creating a new ID number for a person or an organization.<br />

Additional information is in Chapter 24 of Campus Community Fundamentals.<br />

Search Tip<br />

If you have an edit box where you are supposed to add in a person’s ID number – such as the one below<br />

– and you don’t know the ID number, click on the magnifying glass icon ( ) to bring up the lookup<br />

table.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 19


The table of possible ID numbers is quite large (over 185,000 people), so it takes quite a few seconds for<br />

it to come up unless you first enter in a random ID number (9999999 will do). Instead of waiting to filter<br />

though tens of thousands of records, our search screen will pop up right away. You can click the Clear<br />

button and then enter your search criteria.<br />

Careers, Programs, and Plans<br />

An important key to understanding the data model for PeopleSoft Campus Solutions are the concepts of<br />

Academic Careers, Programs and Plans.<br />

An Academic Career is a defined experience of a student with an institution. Students at WWU may<br />

have an Undergraduate career followed by a Graduate career. All of the academic information for each<br />

career is kept separate. It is important to select the proper career for a student.<br />

An Academic Program is an entity to which a student applies and is admitted. Currently, the way<br />

PeopleSoft is set up at WWU, there are two academic programs – Undergraduate and Graduate.<br />

An Academic Plan is the area of study the student is pursuing – major, minor or specialization. If a<br />

student has both a major and a minor, they will have two academic plans.<br />

Enrollment<br />

In PeopleSoft terminology enrollment means the connection between a student and a class in which<br />

they are enrolled. A student is enrolled into a class and subsequently completes the class or withdraws<br />

from or drops the class. At WWU we sometimes use the word enrollment to refer to the act of a<br />

student being admitted and joining the student population. PeopleSoft does not use the term that way.<br />

The term it uses for this concept is matriculation. Matriculation is the point where a student ceases to<br />

be an applicant and is transferred to the prevue of the Records Office.<br />

Here are some of the stages a student will go through:<br />

<br />

<br />

<br />

<br />

Prospect<br />

Applicant<br />

Matriculation<br />

Active in Program<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 20


Term Active (required for each quarter before a student can enroll in classes)<br />

Enrolled in classes<br />

Administrative Functions<br />

The concept of an administrative function is used in many data entry screens. An administrative<br />

function is used when doing data entry to identify the variable data that will be used, for example,<br />

ADMA for Admissions Application. Each staff member will need to be aware of the appropriate<br />

administrative function when entering data. Some departments may use only one administrative<br />

function code while others may have several codes.<br />

The administrative function determines which of certain variable data is added to a person’s checklist<br />

code, communication category, or comment when one of those items is added to the student. These<br />

items can then be used later in tracking the checklist, communication, or comment back to a specific<br />

processing event in a functional area.<br />

Commonly used Administrative Function Codes<br />

The following table shows some commonly used administrative function codes.<br />

Code Variable Data Fields Notes<br />

PROP Academic career, Academic<br />

program<br />

Prospect Program. Use this code when you need<br />

to know the academic career and program of the<br />

person.<br />

PROS Academic career Prospect. Use this code when you need to know<br />

the academic career (undergraduate or graduate)<br />

but not the program.<br />

SPRG Academic career, student Student Program (for Records)<br />

career number<br />

STRM Student term Use this code when the term of enrollment is<br />

important<br />

ADMA Academic career, student<br />

career number, application<br />

number<br />

Use this code when the application itself is<br />

important. Note that a student can have more<br />

than one application in the system at the same<br />

ADMP<br />

Academic career, career<br />

number, application<br />

number, application<br />

program<br />

time.<br />

Use this code when the application and the<br />

student’s program are both important.<br />

GEN None Use this code when there no other code applies.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 21


External Organizations<br />

Campus Community has been loaded with numerous external organizations that have had association<br />

with WWU over the years. Many of these are schools (high schools and colleges) and churches. Any<br />

outside organization can be entered into the system. Use this menu to add or modify the information<br />

for an external organization.<br />

Main Menu > Campus Community > Organization > Create/Maintain Organizations > Organization Table<br />

Enter the information you know about the organization and click the Search button.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 22


Each organization can have multiple locations, contacts, and departments.<br />

Note on entering organizational contacts:<br />

<br />

Although this seems backwards, when entering a contact, the effective date of the contact must<br />

be less than or equal to the effective date of the organization.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 23


Comments<br />

Comments can be added to students (or any individual, or even an external organization) from a variety<br />

of screens. From any screen that has the capability, click on the Add as New Comment icon in the upper<br />

right section of the screen.<br />

The following screen will appear:<br />

Selecting the appropriate administrative function is very important. Refer to your department<br />

individualized instructions for the property administrative function code to enter. Not all administrative<br />

functions that are in the list can be used because the Comment Category is tied to the administrative<br />

function. Some administrative functions have no comment categories tied to them.<br />

If there is no appropriate administrative function code then use GEN.<br />

Enter the Comment Category. If there are no available codes for comment category, then select a<br />

different administrative function.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 24


When entered, some comment categories will enable the Variable Data button. If this happens, click<br />

the button and enter the requested data.<br />

The Comment ID is defaulted to the ID of the person who is entering the comment. This can be changed<br />

if it is appropriate.<br />

The Department is optional.<br />

The comment date should normally be left as the current date unless there is a good reason to put in<br />

another date.<br />

Viewing Person Comments<br />

The comments that have been placed on a person can be viewed using this menu:<br />

Main Menu > Campus Community > Comments > Comments – Person > Person Comment Summary<br />

Enter the ID number of the person and click Search.<br />

To see all of the comments just click the Search button. You can optionally limit the search by the<br />

administrative function, comment category, or even the ID number of the person who created the<br />

comment.<br />

Checklists and Checklist Items<br />

In simple terms, a checklist is a list of items that a person (typically a student) needs to complete. A<br />

checklist item is one of the items on a checklist. The system is configured for many checklists and<br />

checklist items that students must complete. Here are a few examples:<br />

<br />

<br />

<br />

<br />

EAPPL – Application<br />

EGED – GED<br />

FPFVET – Submit Proof of Veteran Status<br />

RMENTR – Sign up for Mentor<br />

Individual staff members are responsible for adding and removing checklist items from student’s<br />

records. When the checklist item has been added to a student, that item will appear on the student’s<br />

to-do list in Student Self Service. Students cannot remove their own checklist items, that must be<br />

performed by a staff member.<br />

MyWWU <strong>Basic</strong> <strong>Skills</strong> 2 25


Service Indicators<br />

Service Indicators are used to provide or limit access to services at your institution for an individual or<br />

organization. Service indicators can be holds that prevent an individual or organization from receiving<br />

certain services or positive indicators that designate special services to be provided. Service indicators<br />

are associated with one or more impact values that identify the types of specific services that are<br />

restricted or provided.<br />

Examples of negative service indicators include enrollment holds, transcript holds, and financial holds.<br />

An example of a positive service indicator is that a student is financially cleared to take 18 hours.<br />

Service indicators can be assigned individually to students or in batch using Mass Assign or Mass<br />

Release.<br />

At WWU the departmental single-letter naming convention is used for service indicators. For example,<br />

service indicators for Enrollment Services start with the letter E.<br />

When a person is assigned a negative service indicator this icon appears next to the person’s name:<br />

A positive service indicator shows this icon:<br />

Assigning a Service Indicator<br />

To assign a service indicator to a student, start from this menu:<br />

Campus Community > Service Indicators > Person > Manage Service Indicators<br />

Bring up the individual using the search page.<br />

Click on the Add Service Indicator link.<br />

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Enter the Service Indicator Code. If the code you want is not listed, it is most likely a<br />

permissions issue.<br />

Enter a Service Indicator Reason code. A default description will be entered automatically; the<br />

student will see this message on his or her student center pages. You may edit this description if<br />

you need to.<br />

Enter a Start Term and an End Term or a start date and end date for the service indicator.<br />

The department is filled in automatically.<br />

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A contact ID can be entered and additional comments can be added.<br />

Review the service impact of the service indicator.<br />

Click the OK button.<br />

Service indicators can be released by using the clicking the Release button on the Manager Service<br />

Indicators page.<br />

Service indicators can be added or released in batch by using the Mass Assign and Mass Release pages.<br />

Report of Service Indicators<br />

For a listing of all the service indicators currently on the system run the PS/Query<br />

WWU_SERVICE_INDICATORS.<br />

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Batch Operations<br />

Sending Batch Emails and Letters<br />

The system has the capability to send batch emails to students, employees, alumni or any other defined<br />

group of people in the system. The general category for this capability is Communications Generation,<br />

or COMMGEN. Refer to separate documentation for how to set up and use COMMGEN.<br />

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Reports<br />

Running a Report<br />

The system comes with some built-in reports and many more custom reports. Follow these instructions<br />

for running a report that is available from a menu.<br />

Using a built-in report (academic organizations) as an example, use this menu option.<br />

Set Up SACR > Foundation Tables > Academic Structure > Reports > Academic Organization Table<br />

Enter a Run Control ID. The run control ID is used to identify your run parameters for a report. The<br />

actual value that you select does not really matter. It is used to retrieve parameters if you want to run<br />

the report again. In this example we have used ACAD_ORG<br />

The following screen appears and since there are no parameters for this report, just click the Run<br />

button.<br />

The report is not actually running yet. First, you must review the Process Scheduler Request and<br />

determine if you need to make any adjustments to the request.<br />

Selecting a Printer<br />

There are several different ways you can select the printer options depending on how you want to print<br />

your report.<br />

To print your report directly as a PDF file, select Type = File and Format = PDF. Then put the folder name<br />

appropriate to your administrative department. Be sure to include the trailing slash (/).<br />

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The file will go into the specified folder and can be retrieved from Windows using the path Y:/records<br />

The file can be loaded, viewed and printed using Adobe Acrobat Reader.<br />

Direct to Printer<br />

You can send the file directly to the printer by selecting Type = Printer and entering the name of the<br />

printer in the edit box.<br />

Virtual PDF Printer<br />

There are some offices that have virtual PDF printers set up for them. A virtual PDF printer allows you to<br />

print as though printing to a printer, but the output is actually going to a file. For example, Records<br />

office uses records-pdf as the name of the virtual PDF printer.<br />

The output will go into a folder called I:\PDF-Dropbox.<br />

Email report<br />

You can have the report emailed by using Type=Email. You can distribute a report to a group of people<br />

be entering the desired distribution group.<br />

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Click the Distribution link to determine where the report is sent.<br />

The report will be emailed to the people selected in the email address list and to the people listed in the<br />

Distribute To box.<br />

CSV Files<br />

Some reports can be output to CSV files.<br />

Running the Report<br />

Click the OK button to launch the report process.<br />

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You will see a screen similar to the following. Note the important difference between this one and the<br />

previous one is that the Process Instance number is displayed. This is how you can tell that the process<br />

has actually launched.<br />

To view the status of your report process, click on the Process Monitor link. You may see the Run<br />

Status as “Queued” momentarily, but the process will start running shortly. If your report stays in the<br />

Queued status for more than several minutes, contact IS support.<br />

When the Run Status changes to “Success” and the Distribution Status says “Posted”, you can then click<br />

on the Details link to see a screen that shows additional information about the run (refer to the graphic<br />

below).<br />

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Now click on the View Log/Trace link.<br />

Now click on the link for the PDF file.<br />

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Your PDF file will open up in Acrobat or Internet Explorer.<br />

Standard Code Prefixes<br />

A naming convention has been established at WWU in the naming of certain codes such as letter codes<br />

and checklist items. This scheme is primarily used where departmental “ownership” of codes is<br />

important.<br />

Code<br />

L<br />

A<br />

E<br />

Area<br />

Loans<br />

Advisement<br />

Marketing and Enrollment<br />

1 Associate Academic Administration<br />

Office<br />

F<br />

S<br />

D<br />

C<br />

R<br />

H<br />

T<br />

B<br />

X<br />

G<br />

Financial Aid<br />

Student Financial Services<br />

Donors (Advancement)<br />

Class Agent Letters (Advancement)<br />

Records<br />

Campus Wellness<br />

Student Life<br />

Library<br />

External Organizations, e.g., Sodexo<br />

Graduate Program<br />

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Mass Assign Service Indicators<br />

Service indicators can be assigned or de-assigned in mass based on queries.<br />

For more information refer to Chapter 33 of PeopleSoft Enterprise Campus Community<br />

Fundamentals 9.0 PeopleBook.<br />

How to Perform a Mass Assign using a Query<br />

Step 1 Navigate to Campus Community > Service Indicators > Person > Mass Assign<br />

Step 2 Select Add a New Value and name said Value that you plan to make.<br />

Step 3 Using the drop down menu next to Selection Tool find and select PS Query.<br />

Step 4 Either select the query name you plan to use or select Launch Query Manager to create or edit a<br />

query. You can preview your selection results by selecting the Preview Selection results located<br />

next to the Launch Query Manager button. If your query is already made skip steps five and six.<br />

Step 5 Enter the query you are modifying or create your new query.<br />

Step 6 When creating or modifying a query you must add the Record SCC_BND_SRCIND, otherwise it<br />

will not appear in the Mass Assigning query listing, after you have completed your query save<br />

and return to the Mass Assign Page.<br />

Step 7 Select your Service Indicator Code, the reason should be auto-filled at that point.<br />

Step 8 Select your Start Term and End Term, accompanied by their corresponding date.<br />

Step 9 The Department field should be already filled, if not fill it in now; continue by filling in all other<br />

necessary information. Once that is complete, save it.<br />

Step 10 Return to the top of the screen and select run; in this tab you can set schedules and run times<br />

and date.<br />

Step 11 Recurrence is what you will select for the frequency of the job, you also must select a time zone<br />

for the job to be done. After you have finished that select OK and you should be done.<br />

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Student Services Center<br />

The Student Services Center is a way for administrative staff to view student information in a format<br />

that is similar to the way a student would see his or her own information.<br />

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