Track Record - Public Transport Victoria

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Track Record Victoria’s Train, Tram and Bus Services Figure 2. Cancellation of trains, trams and buses 7 3.0 Percentage of services cancelled 2.5 2.0 1.5 1.0 0.5 Metro trains V/Line Passenger trains Metro trams Metro buses 0.0 Oct.–Dec. 2003 Jan.–Mar. 2004 Apr.–Jun. 2004 Jul.–Sept. 2004 Oct.–Dec. 2004 2.4 Passenger compensation Train and tram operators are required through their partnership agreements to provide service levels above a governmentset threshold. This arrangement applies to punctuality – ‘Was the service on time?’ – and reliability – ‘Did the service actually run?’. Operators must report to customers on a monthly basis as to whether or not they have met these minimum service requirements. Should an operator not meet minimum service level requirements, compensation (usually in the form of complimentary tickets) must be provided to customers. This compensation applies only to passengers holding valid periodical tickets of four weeks or more who travelled on the service concerned during the month in question. Applications for compensation are made directly to the operator. Since June 2000, operators have been required to apply Compensation Codes on a monthly basis and to report the results to customers. This section outlines whether franchisees met minimum service level requirements. Table 3 sets out the threshold service levels for each operator. The new partnership agreements with Connex and Yarra Trams require the introduction of revised customer compensation codes. The Department has received draft Customer Service Charters and Compensation Codes from both Connex and Yarra Trams. The Department, in consultation with the Public Transport Customer Consultative Committee, is currently reviewing these draft documents, which should be finalised and issued in early 2005. Table 3. Service level thresholds for compensation purposes Metro trains V/Line Passenger Metro trams Punctuality 92% 92% 80% 8 Punctuality is defined as the percentage of scheduled services that ran on time. On time for compensation purposes is considered within five minutes of timetable time for Metropolitan trains and V/Line Passenger trains and within one minute early or up to six minutes late for trams. Reliability 95% 96% 95% Reliability is defined as the percentage of scheduled services that actually ran. The exception is trams, where reliability is measured by the percentage of actual service kilometres delivered compared to the scheduled kilometres. Metropolitan trains and trams exceeded the specified minimum performance standards during October, November and December 2004 and therefore compensation was not payable. Eligible V/Line Passenger train customers were able to claim compensation 9 due to punctuality falling below the 92 per cent threshold on all five corridors (Traralgon, Seymour, Bendigo, Geelong and Ballarat) during October, November and December 2004. During the same period, service delivery exceeded the 96 per cent threshold on all corridors. 7. Metro bus cancellations increased significantly in the June quarter 2004 due to disputation associated with the new National Bus Company enterprise Agreement. 8. This threshold punctuality level of 80 per cent for tram services relates to the average of the punctuality at the second, third and fourth of the five monitoring points along the length of the route. 9. During the period relating to Regional Fast Rail works, V/Line service performance and the Compensation Code will be assessed by corridor rather than for the network overall. 6
Track Record Victoria’s Train, Tram and Bus Services SECTION 3. PAYMENTS 3.1 Introduction As the new rail partnerships are on a different funding basis from that which applied under the prior franchise arrangements, a revised presentation on payments for public transport services commenced in the June quarter 2004 issue of Track Record (Track Record 19). The presentation includes information on the farebox collected and distributed in the relevant period as well as components of the contract payments made by the State to the various operators and major service suppliers for the services provided. As in previous issues of Track Record, the incentive and penalty payments relating to performance during a particular period are reported on an accrual basis. The same principle applies to payment for OneLink services. Other reported payments refer to the cash amounts that are paid, with adjustments for prior periods where appropriate. All payments are exclusive of GST. Negative figures represent payments by the franchisee to the State. 3.2 Payments for public transport services The payment information provided in Tables 4 and 5 relate to the new metropolitan rail franchise partnerships which commenced 18 April 2004. The first quarter payments relate only to the period 18 April to 30 June 2004, while subsequent figures relate to complete quarters. The farebox payments in each table represent an agreed distribution of 40 per cent of the metropolitan farebox to each of the rail franchisees. The balance (20 per cent) is remitted to the State. Total metropolitan farebox revenue collected in the 1 October to 30 December 2004 quarter amounted to $87.2 million (GST excluded). The metropolitan train franchisee (Connex) paid $4.89 million in Operational Performance Regime (OPR) penalty payments to the State over the period. This amount is net of State adjustments to mid-January 2005, but figures have yet to be finalised. The related service delivery performance to which these penalty payments apply is presented in Section 2 of this bulletin. Over the same period slightly below-target service delivery performance by the metropolitan tram franchisee (Yarra) resulted in a net OPR penalty of $73,000. All other payments in Tables 4 and 5 are State contract payments to the rail franchisees under the categories as noted. Maintenance payments include payment for maintenance of all fixed infrastructure, track, overhead systems, signals etc. The maintenance or refurbishment of rolling stock is included in base contract sums. Capital payments include payments for metropolitan train or tram network extensions and works on track, stations or stops which are not of a maintenance nature. Table 4. Metropolitan Train payments ($,000) Payment type Apr 10 .–Jun. 2004 Jul.–Sept. 2004 Oct.–Dec. 2004 Base contract 42,888 38,541 38,479 Farebox 29,434 36,785 34,863 Concession top-up - 3,856 5,039 Maintenance - 9,472 18,532 Rolling stock adjustment 11,479 16,909 19,424 Incentive and penalty -2,437 -4,332 -4,893 Capital projects - 5,970 3,365 Other -1,978 - 1,432 TOTAL 79,386 107,201 116,241 10. Payments only apply from 18 April 2004 – the commencement of the new Partnership Arrangement. 7
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Track Record - Public Transport Victoria

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