finance_budget_cultural_recreational_2012 - Cabarrus County
finance_budget_cultural_recreational_2012 - Cabarrus County
finance_budget_cultural_recreational_2012 - Cabarrus County
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Kannapolis Library<br />
Goals & Objectives<br />
Goal: Continue to improve library experiences through improved processes.<br />
Objectives: Develop policies and procedures that are clear, easy to understand and enforceable. Policies and procedures will be<br />
consistent across the library system.<br />
Outcome: Citizen satisfaction with library services and programs will increase.<br />
Goal: Put the library needs of library users first by training staff how to provide the best service.<br />
Objectives: Provide customer service training for staff; outline competencies for each position and provide appropriate training.<br />
Outcome: Citizen satisfaction with library services and programs will increase.<br />
Goal: Provide learning opportunities for staff to facilitate their ability to serve library users.<br />
Objectives: Provide opportunities for training in house; when feasible, provide eternal training opportunities.<br />
Outcome: Citizen satisfaction with library services and programs will increase.<br />
Goal: Promote library programs and services throughout <strong>Cabarrus</strong> <strong>County</strong> and expand and diversify methods for distributing<br />
library information in order to effectively reach all populations.<br />
Objectives: Utilize the library newsletter, website and Facebook to promote library programs and services. Explore other options for<br />
promoting the library.<br />
Outcomes: Use of library services and attendance at programs should increase; number of people on the email distribution of the<br />
newsletter (Checking In) should increase; and number of library Facebook “fans” should increase.<br />
Performance Summary<br />
Outcomes and Performance<br />
Measures<br />
Current Goal<br />
FY 2009<br />
Actual<br />
FY 2010<br />
Actual<br />
FY 2011<br />
Estimate<br />
FY <strong>2012</strong><br />
Objective<br />
Trend<br />
Comments or<br />
Analysis<br />
Circulation of library materials<br />
Program attendance<br />
New library cards issued<br />
Facebook "fans" (all libraries)<br />
Newsletter subscribers (all libraries)<br />
Patron Satisfaction - % very satisfied (all<br />
libraries - Citizen Survey)<br />
Annual door count<br />
Increase FPY 290,567 221,803 180,000 185,400<br />
Increase FPY 6,226 7,317 8,000 8,240<br />
Increase FPY 2,348 2,708 2,507 2,800<br />
Increase FPY 0 550 800 1,250<br />
Increase FPY N/A N/A 135 500<br />
Increase FPY N/A 64% - 75%<br />
Increase FPY 109,657 95,979 85,000 87,550<br />
Library hours were<br />
reduced by nearly<br />
30% beginning in<br />
February 2010<br />
which resulted in<br />
lower circulation.<br />
192
Change language