2011-2012 - The Family Care Network

Superior Programs: FCNI shall establish and maintain Superior Programs. By “superior programs”
we mean programs and services which:
Tangibly demonstrate excellent evidence-based outcomes and results
Are delivered with integrity, meeting the highest levels of industry standards, with clearly defined
and easily understood policies and procedures
Maintain qualified staff sufficient for proper performance and supervision
Are properly funded and receive every available resource required to meet client needs
Are recognized for their excellence and accomplishments
Excellent Tools: FCNI shall ensure that agency staff are provided the work environment, facilities,
equipment, technology, infrastructure and supplies needed to most effectively and efficiently perform
assigned responsibilities. We do this by:
Providing staff the “tools” they need to most effectively perform their duties
Maintaining policies for assessing, procuring and managing facilities, equipment and supplies
Employing individuals skilled in the leading edge technologies
Maximizing the use of technology and innovation to the greatest extent possible
Providing communication channels for staff and end users to give feedback
Ensuring that staff are properly trained in order to obtain full benefit of technology and equipment
Reputation of Integrity: FCNI shall establish and maintain a reputation of integrity within its
community, and with its partners and peers. Our Circle of Integrity includes:
Good stewardship of resources
Continuous Quality Improvement
Program Fidelity and Accreditation
Regulatory compliance
Excellent communications:
Within the organization
With clients, consumers and our community
Through collaboration, partnerships and integration with key stakeholders
Via the Internet, newsletters, Annual Reports and agency literature
Through well-planned marketing and public relations strategies
Value People: At the Family Care Network, people are our most valuable resource. As such, it is our
goal to maintain the number of qualified, trained and well-supported individuals necessary to
accomplish our mission. Efforts to meet this goal include:
Well-planned and executed staff recruitment of employees, foster parents,
mentors/volunteers/tutors, interns, Donors, Residential Advisors and Board members
Comprehensive and thorough staff development and training at all levels of agency involvement
Maintaining an environment which encourages staff feedback, input and support
Risk Management assessment and planning
Customer Relationship Management
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