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V3.2 Create FCNI developed training videos for inhouse<br />
and online staff access, as well as<br />
commercial marketing, including behavioral<br />
intervention techniques and workshops for<br />
Spanish speakers.<br />
V3.3 Add staff training in the use of software,<br />
technology & equipment<br />
V3.4 Expand & improve supervisor/manager<br />
training through:<br />
Ben Martinez 6.30 .12 2<br />
Ben Martinez 12.31.11 3<br />
Jon Nibbio 6.30 .12 2<br />
V3.4.1<br />
V3.4.2<br />
V3.4.3<br />
Conducting at least three supervisor/manager<br />
trainings in 12 months<br />
Review & update new sup/manager training<br />
procedures<br />
Provide one workshop on “Understanding the<br />
Diverse Cultures of Staff”<br />
Julianna LeRay 6.30.12 3<br />
Julianna LeRay 6.30.12 3<br />
Jon Nibbio 6.30.12 2<br />
V3.5 Complete the Foster Parent Handbook Jon Nibbio 12.31.11 1<br />
V3.5.1 Develop a training curriculum based on the book Susan Jones 12.31.11 2<br />
V3.5.2 Create a Spanish version Ben Martinez 12.31.11 2<br />
V3.5.3 Prepare the handbook for market Bobbie Cherry 12.31.11 2<br />
V3.6 Fully implement the FCNI Library operations Ben Martinez 12.31.11 1<br />
V4 Maintain Excellent Customer<br />
Relationship Management Practices<br />
V4.1 Conduct at least one annual all-staff Customer<br />
Relations Management training<br />
Julianna<br />
LeRay<br />
6.30.12 3<br />
V4.2 Develop a new Customer Satisfaction survey<br />
system & policy based on a “snap-shot” vs.<br />
exit model<br />
Jon Nibbio 12.31.11 2<br />
V4.3 Conduct CRM training for all new non-paid<br />
staff (mentors, interns, volunteers, etc.<br />
Eyes On the Future:<br />
Julianna<br />
LeRay<br />
6.30.12<br />
# Objective Owner(s) Due Date<br />
Priority<br />
1. Urgent<br />
2. Major<br />
3. Normal<br />
4. Long-term<br />
5. Low<br />
Progress<br />
1. Completed<br />
2. Significant<br />
Progress<br />
3. Stalled<br />
4. Unable to<br />
Complete<br />
EF1<br />
Maintain a Strong, Active Board of<br />
Directors<br />
Page 17
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