Monitoring the Disability Discrimination Act (DDA) 1995 - Centre for ...

Contents
1. Overview and Selected Key Findings 10
1.1 Scope of report 10
1.2 Findings from the Part II case studies 10
1.2.1 Access to justice 10
1.2.2 The effectiveness of the conciliation process 14
1.2.3 The factors affecting case outcomes 16
1.2.4 The impact of taking a case 19
1.3 Findings from the Part III case studies 20
1.3.1 Origins of cases 21
1.3.2 Awareness of the DDA 21
1.3.3 Barriers to taking cases 22
1.3.4 The effectiveness of conciliation 22
1.3.5 Some differences between Part II and
Part III cases 22
1.3.6 Conclusion 23
2. Introduction 25
2.1 Background and objectives of the study 25
2.1.1 Aims and objectives of the research 25
2.1.2 Building on previous research 27
2.2 Methodology 34
2.2.1 Literature and case review 34
2.2.2 Expert/intermediary interviews 35
2.2.3 Identification of Part II and Part III cases 36
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