Winter-Related Event Reporting--Appendix A

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BRIDGES.......................................................................................................................................................1 CHANGEABLE MESSAGE SIGNS AND ELECTRICAL.......................................................................4 CHANGEABLE MESSAGE SIGNS...............................................................................................................4 Procedure..........................................................................................................................................4 Formatting and Message Priority .....................................................................................................5 Troubleshooting / Repair Call outs...................................................................................................7 Highway Cams ..................................................................................................................................8 Daily Email Notification – issues with signs and highwaycams .......................................................8 Rebooting the Cameleon Sign Computer - ATIS sign usage ...........................................................10 DTMF (DUAL TONE MULTI FREQUENCY UNIT) SIGNS ........................................................................11 ELECTRICIAN CALL OUT.......................................................................................................................12 Electrical / CMS sign requirement where traffic is NOT being affected.........................................13 Electrical requirement where traffic is being affected ....................................................................13 Examples of Electrical Issues Reported by the Public ....................................................................14 Glossary of Common Electrical Terms ...........................................................................................15 COMMERCIAL VEHICLE INSPECTORS (CVSE) ..............................................................................17 DRIVE BC....................................................................................................................................................18 INTRODUCTION .....................................................................................................................................18 DATA ENTRY ........................................................................................................................................19 Data entry into the Contract Areas .................................................................................................19 Ongoing Events and Road Conditions ............................................................................................19 Planned Work/ Future Planned Events ...........................................................................................19 Editing Plans...................................................................................................................................20 CLOSURES.............................................................................................................................................21 TRAVEL ADVISORIES ............................................................................................................................22 AVALANCHE EVENTS............................................................................................................................25 FOREST FIRES .......................................................................................................................................26 IVR ......................................................................................................................................................27 Recording Times..............................................................................................................................27 Determine IVR Updates ..................................................................................................................27 Notable Exceptions..........................................................................................................................27 If There Are No Events for an Area.................................................................................................28 Report Sources for Reading into the IVR ........................................................................................28 Examples of Reading the Reports....................................................................................................29 QUALITY CONTROL ..............................................................................................................................30 PHCC Division of Labour...............................................................................................................30 PHCC Role in Quality Assurance ...................................................................................................30 District Role in QC..........................................................................................................................31 Quality Assurance Checklist ...........................................................................................................31 FAX AND EMAIL SUBSCRIBERS .............................................................................................................33 SUPPORTING DRIVE BC ........................................................................................................................35 Adding the PHCC mailbox to your Outlook....................................................................................35 USE of the PHCC Drive BC email inbox and the TRAN SCR PHCC email address......................35 Email Inquiry Response Process.....................................................................................................36 Telephone Inquiry Response Process..............................................................................................37 Troubleshooting for Users Who Can’t Access Drive BC ................................................................37 CHANGE REQUESTS AND ISSUE REPORTING..........................................................................................39 Reference Point Change Requests...................................................................................................39 Reporting Issues and Bugs ..............................................................................................................39 WIU Alerts Emails...........................................................................................................................39 Standard Daily Backup Outage at 2 pm..........................................................................................40 PHCC Drive BC Escalation Guidelines..........................................................................................40 PWS/WIU OUTAGES AND PROCEDURES ..............................................................................................41 Process When the Public Website [PWS] Goes Down....................................................................42 Posting Procedure - Detailed Steps ................................................................................................42 There are no Major Events to Post .................................................................................................44 An Event Is Updated While the PWS Is Still Down .........................................................................45 PWS Outage longer than 1 hour .....................................................................................................45 WIU unavailable but PWS still available........................................................................................46
Updating the IVR.............................................................................................................................46 EMERGENCY RESPONSE PLANS.........................................................................................................47 EMERGENCY RESPONSE PLANS.............................................................................................................47 AMBER ALERT .................................................................................................................................48 GEOGRAPHY AND CONTRACT AREA SPECIFICS..........................................................................49 GEOGRAPHY AND CONTRACT AREA SPECIFICS TABLE .........................................................................49 CA 4: SEA – TO – SKY HIGHWAY SUB CONTRACTOR...........................................................................53 CA 7: CASSIAR TUNNEL & CA 7 OPERATIONS..........................................................................53 CA 12: REVELSTOKE RADIO ROOM (RRR) .................................................................................54 GEOTECH...................................................................................................................................................55 ROCK FALL NOTIFICATION ...................................................................................................................55 THE PHCC ..................................................................................................................................................57 INTRODUCTION .....................................................................................................................................57 DAY TO DAY.........................................................................................................................................58 COMPUTER USEAGE .......................................................................................................................60 DIVISION OF LABOUR ....................................................................................................................63 INFORMATION REQUESTS .....................................................................................................................65 TELEPHONES.........................................................................................................................................67 FREQUENTLY USED WEBSITE LINKS .........................................................................................68 RADIO INFORMATION ...........................................................................................................................70 BASIC OPERATION .......................................................................................................................70 Radio and Electronics Section Contacts .........................................................................................72 Radio Call Book ..............................................................................................................................73 EMERGENCY RADIO BACK UP SYSTEMS..................................................................................73 SATELLITE PHONE INFORMATION............................................................................................79 BUILDING / STAFF SECURITY AT THE SCR OFFICE.....................................................................81 GENERAL..............................................................................................................................................81 After Hours Entry Procedures.........................................................................................................82 Security of Staff ...............................................................................................................................83 Security of the Building...................................................................................................................84 EMERGENCY EVACUATION.................................................................................................................86 Procedure for Earthquake Evacuation............................................................................................86 Procedure for Fire Evacuation .......................................................................................................88 Satellite Phone Information ............................................................................................................89 SNOW AVALANCHE ................................................................................................................................90 AVALANCHE BRANCH OPERATIONS .........................................................................................90 SAWS – Snow-Avalanche Weather System OPERATIONS .............................................................90 Avalanche Hazard Forecasts ..........................................................................................................90 Northern Escape Heliskiing ............................................................................................................91 Call Plan Grid.................................................................................................................................91 UPDATING THE IN OFFICE CALL BOOK AND AVALANCHE BINDERS .....................................................92 FIELD PERSONNEL CHECK-IN ...............................................................................................................94 EXTREME WEATHER BROADCASTS ......................................................................................................95 FBSYS (FORECAST BROADCAST SYSTEM)...........................................................................................97 KOOTENAY PASS AVALANCHE OPERATIONS .......................................................................100
Page 1 and 2: © Ministry of Transportation A. Ba
Page 3 and 4: STAN KRAVETZ “the Baron of Blackt
Page 5 and 6: DAVE COLLINS PHCC employee for 5 y
Page 7: The PHCC is located at: 7818 - 6 th
Page 11 and 12: • The PHCC has been involved with
Page 13 and 14: Input of information prior to Drive
Page 15 and 16: Snow - Avalanche Branch Operations
Page 17 and 18: Incident Management • The PHCC pl
Page 19 and 20: CMS (Changeable Message Signs) Oper
Page 21 and 22: Work Notification Information • H
Page 23: How to contact us: Phone (District
Page 27 and 28: BRIDGES The ministry maintains and
Page 29 and 30: Translink Bridges in Lower Mainland
Page 31 and 32: Formatting and Message Priority CMS
Page 33 and 34: Requests for special messaging that
Page 35 and 36: For highwaycams, please send an ema
Page 37 and 38: DTMF (Dual Tone Multi Frequency Uni
Page 39 and 40: If you are calling and electrician
Page 41 and 42: PHCC Action Contact the electrical
Page 43 and 44: COMMERCIAL VEHICLE INSPECTORS (CVSE
Page 45 and 46: Data Entry ***For step-by-step data
Page 47 and 48: Closures MC: The MC can initiate a
Page 49 and 50: To Initiate a Traffic Advisory The
Page 51 and 52: Avalanche Events There are three di
Page 53 and 54: IVR Recording Times Reading the rep
Page 55 and 56: Examples of Reading the Reports In
Page 57 and 58: filtered through them. The ministry
Page 59 and 60: Fax and Email Subscribers Adding, M
Page 61 and 62: Supporting Drive BC Supporting Driv
Page 63 and 64: Telephone Inquiry Response Process
Page 65 and 66: Change Requests and Issue Reporting
Page 67 and 68: PWS/WIU Outages and Procedures This
Page 69 and 70: • Traveller Information Report, a
Page 71 and 72: An Event Is Updated While the PWS I
Page 73 and 74: EMERGENCY RESPONSE PLANS Emergency
Page 75 and 76:
GEOGRAPHY AND CONTRACT AREA SPECIFI
Page 77 and 78:
REGION DISTRICT Contract Area Speci
Page 79 and 80:
3 Cariboo Fort George Peace Bulkley
Page 81 and 82:
GEOTECH Rock Fall Notification BC
Page 83 and 84:
THE PHCC Introduction This manual h
Page 85 and 86:
AUXILIARY EMPLOYEE CALL OUT SCHEDUL
Page 87 and 88:
Such documents / programs include:
Page 89 and 90:
DIVISION OF LABOUR A specific divis
Page 91 and 92:
Information Requests The PHCC recei
Page 93 and 94:
Telephones The telephone sets used
Page 95 and 96:
SAWS: http://prdas2.saw.th.gov.bc.c
Page 97 and 98:
Industry Canada manages the airwave
Page 99 and 100:
Radio Call Book The Radio Call Book
Page 101 and 102:
the radio to telephone connections
Page 103 and 104:
attery backed up. Provincial Highwa
Page 105 and 106:
include any: • Police, Fire, Ambu
Page 107 and 108:
Building / Staff Security at the SC
Page 109 and 110:
During working hours, all people vi
Page 111 and 112:
Panic Alarms (during working hours)
Page 113 and 114:
9. If fire breaks out, pull the nea
Page 115 and 116:
Satellite Phone Information The PHC
Page 117 and 118:
The PHCC operators are responsible
Page 119 and 120:
8. If the information concerns dist
Page 121 and 122:
Extreme Weather Broadcasts Maintena
Page 123 and 124:
FBSYS (Forecast Broadcast System) T
Page 125 and 126:
FBSYS - KERNEL ERRORS Although infr
Page 127 and 128:
SOPS Call Book and Avalanche Binder
Page 129 and 130:
CBPQ FM Radio CBPQ 89.9 FM is a rec
Page 131 and 132:
Rogers Pass: East side of summit: C
Page 133 and 134:
West side of summit (Heather Hill):
Page 135 and 136:
Figure: Maintenance Service Areas F
Page 137 and 138:
Dead Animals Dead animals on minist
Page 139 and 140:
MVA’s WITH FATALITIES - NOTIFICAT
Page 141 and 142:
equire immediate fixing. The PHCC r
Page 143 and 144:
1. When a call comes in, first dete
Page 145 and 146:
Landmark Kilometre Inventory (LKI)
Page 147 and 148:
Load Restrictions In spring, truck
Page 149 and 150:
STIKINE SERVICE AREA #28 NOTICE #7
Page 151 and 152:
Media When the media call the PHCC
Page 153 and 154:
MOTLOG MOTLOG is the main database
Page 155 and 156:
Incidents Requiring Further Action
Page 157 and 158:
Archiving Cleared Incidents 1. Doub
Page 159 and 160:
Major Incident A major incident is
Page 161 and 162:
The records and follow up informati
Page 163 and 164:
Police Cellular Telephone Numbers,
Page 165 and 166:
PROJECT BOOK & ACCORDION FILE H-107
Page 167 and 168:
• Where possible, ask if the driv
Page 169:
USING the ROAD CONDITIONS WHITE-BOA
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Winter-Related Event Reporting--Appendix A

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