Winter-Related Event Reporting--Appendix A

6. If there is a request for traffic control: Document the traffic control request to
the maintenance contractor in MOTLOG (see MOTLOG section on Incidents
Requiring Further Action for details on how to record this information);
7. If the request is as a result of a motor vehicle accident, note the police file number
in MOTLOG (refer to the section on MOTLOG for more detail on how to make
an entry).
Examples of Electrical Issues Reported by the Public
Example 1
When a pole knockdown is reported, ask the following questions:
a. What is the location?
b. Is it on the roadway or is it on the side of the road?
c. Is traffic being impeded?
d. Is the pole a lamp standard or a signal pole? If a signal pole, what other details
can be obtained?
PHCC Action
If the pole is on the road and/or traffic is being impacted, call the electrical crew or
contractor and the maintenance contractor, informing the maintenance contractor that the
pole is a potential danger to the public. Sometimes the maintenance contractor will tell
you that calls to electricians can “wait until morning” as they aren’t too urgent. Do not go
on their advice as they are not trained electricians either.
If the pole is on the side of the road and traffic is not being impacted, then only the
electrical crew or contractor need to be contacted. The decision to go out and repair it
immediately is theirs.
Example 2
When a burnt out traffic light is reported, ask the following questions (if the caller is
willing):
a. What is the location?
b. Which colour is burnt out? Is it a left-turn arrow?
c. What direction?
d. Is it a primary traffic light (overhead on a pole in the middle of the
intersection) or a secondary light (on a pole in the corner(s) of the
intersection)?
Page 14