Course and Career Guide - Oten

Career Opportunities: Accounts
Receivable Clerk, Accounts
Payable Clerk, Data Entry Operator,
junior Personal Assistant, Medical
Records Officer, Receptionist, Office
Administration Assistant, Office
Administrator, Word Processing Operator.
Certificate III in
Business Administration
(Medical)
(NRT)
Course No: 17810
National Code: BSB31107
Description: Provides managerial level
training for clerks and administrative
workers. It provides a basis for a wide
range of careers and occupations
associated with the medical and related
environment.
Entry Requirements: Preferred
pathways: evidence of competency in
the majority of units in Certificate II in
Business or other relevant qualification,
or Certificate II in Business, or relevant
workplace experience.
Career Opportunities: Medical
Receptionist, Medical Records Clerk,
Medical Secretary.
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Capability Building for
Middle Managers
Course No: 32000
WSI PLUS fee: $245
Description: Students will develop
the skills and knowledge needed to
build capacity within an individual,
group, community, or organisation in
order to promote better performance,
efficiency and effectiveness. They will
develop the ability to recognise the
need for capability building, seek existing
opportunities and select and implement
appropriate strategies to build capability
based on one’s sphere of influence
and ability.
Entry Requirements: There are no
formal educational entry requirements
for this course.
Career Opportunities: Anyone wishing
to gain the skills and knowledge required
to build capacity within themselves or
another individual, group, community,
or organisation in order to promote
better performance, efficiency and
effectiveness.
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Client Service
Course No: 32000
WSI PLUS fee: $355
Description: This program will help
you to apply an understanding of how
to build relationships with clients and
customers.
Entry Requirements: There are no
formal educational entry requirements
for this course.
Career Opportunities: Customer
Service Officer.
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Confident Team
Leadership
Course No: 32000
WSI PLUS fee: $355
Description: Team performance is
a major part of every organisation. This
course gives you the opportunity to
learn about participating in, managing
and building work teams. You will also
develop team leader skills such as,
developing strategies to evaluate your
team’s performance.
Entry Requirements: There are no
formal educational entry requirements
for this course.
Career Opportunities: Middle managers,
people who work with teams.
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Effective Business
Negotiation
Course No: 32000
WSI PLUS fee: $490
Description: The course provides you
with negotiation and resolution skills
to suit a range of business situations
enabling you to communicate
and maintain successful business
relationships.
Entry Requirements: There are no
formal educational entry requirements
for this course.
Career Opportunities: All people in
a workplace where interaction may lead
to conflict and where negotiation is
used. Middle management, Managers.
Certificate IV in
Frontline Management
Course No: 17822
National Code: BSB40807
(NRT)
Description: For people who are
working in or wish to work in the first
line of management across a range of
organisational and industry contexts.
You may have existing qualifications or
technical skills in any given vocation
or profession, yet require skills or
recognition in supervisory functions,
even though you report to a manager.
Entry Requirements: Preferred
pathways: evidence of competency in
the majority of units in Certificate III in
Frontline Management or other relevant
qualification, Certificate III in Frontline
Management, or relevant workplace
experience.
Career Opportunities: Team
Leader/Supervisor, Front Desk/
Frontline Manager.
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