FREE PDF Report - Automotive Industries Association of Canada
FREE PDF Report - Automotive Industries Association of Canada
FREE PDF Report - Automotive Industries Association of Canada
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2010 CANADIAN AUTOMOTIVE SERVICE & REPAIR SHOP SURVEY<br />
BENCHMARKING PERFORMANCE MARCH 2010<br />
THROUGHPUT DIMENSIONS<br />
The Bottom 25% group saw a dramatically greater number <strong>of</strong> transactions than the TOP 25%<br />
(almost 98% more). This translated into a major difference in throughput activities per full‐time<br />
employee.<br />
As shown in the charts below, Service Advisors in the TOP 25% were organizing work for fewer<br />
technicians per service advisor. When spread over 250 days (Excluding weekends and Holidays),<br />
this also shows that the Bottom 25% group <strong>of</strong> Service Advisors saw an average <strong>of</strong> 14.9 vehicles<br />
per day while the TOP 25% group saw 5.5 vehicles per day… a factor <strong>of</strong> 2.7 times more traffic<br />
per Service Advisor.<br />
The same occurred with full‐time Technicians, whereby the Bottom 25% group saw almost 4.7<br />
vehicles per day while the Top 25% group saw almost 2.4 vehicles per day, almost half the car<br />
count <strong>of</strong> the Bottom 25% group.<br />
‐5‐
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