FREE PDF Report - Automotive Industries Association of Canada

2010 CANADIAN AUTOMOTIVE SERVICE & REPAIR SHOP SURVEY
BENCHMARKING PERFORMANCE MARCH 2010
BACKGROUND
An invitation to Automotive Service Providers to submit a variety of shop data was
communicated in early 2010, via a survey questionnaire. The questionnaire was delivered
through an industry trade magazine in both an electronic and hard copy format.
From hundreds of responses, data from71 shops (comprised of 60 independent generalists and
11 franchise operations) was submitted accurately and assessed. These 71 shops represent
close to $50 Million in annual sales and over 167,000 transactions.
The observations detailed in the following report were broken down into “Top Performers,”
“Average Performers” and “Bottom Performers” to reveal distinct operating traits and
management styles that may assist the reader to understand and improve future performance.
Although the overall number of responses to this survey was much higher than what was used
in analyzing the results, many of the responses were incomplete and therefore excluded from
the sample. Given the small number of responses used (71) in the final analysis, there cannot
be national significance associated with the conclusions. While the responses were interesting
and worth noting, it must be clear that there that these are observations only and that no
statistical significance can be attributed to the document or results.
These observations may be used or not at the discretion of the reader.
DEFINING PERFORMERS
The fundamental premise of this report is that average transaction value is an appropriate
metric in evaluating other dependent variables such as operations, throughput, performance
and productivity. Accordingly, all shops included in these survey results were ranked according
to the average transaction value they reported. The Top 25% and Bottom 25% were assessed a
number of different ways. These results have also been compared to the average of the total 71
shops. Of the 11 franchised operations which reported, 4 are in the Top 25% and 1 is in the
Bottom 25%.
These results do not represent the average performance of all independent generalist shops in
Canada; however the conclusions that follow do represent solid observations of the results
reported.
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