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medicaid eligibility and patient liability determinations - Kymmis.com

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Frequent Problems <strong>and</strong> Resolution<br />

Timelines have passed <strong>and</strong> no MAP-552 has<br />

been generated.<br />

Resolution:<br />

For active cases if contact with the local office<br />

does not resolve contact Member Services<br />

For pending cases, if contact with the local office<br />

does not resolve, ask to speak with the<br />

supervisor, then the program specialist. If that<br />

does not produce results contact the Eligibility<br />

Policy Branch at 502-564-6204

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